Senior Director of Customer Success - APAC

About Tenable:Tenable® is a leader in Exposure Management, trusted by over 44,000 organizations worldwide to understand and mitigate cyber risk. Our solutions empower 65% of the Fortune 500, 45% of the Global 2000, and major government agencies. Join us in our mission to enhance cybersecurity!Why Work at Tenable?When you ask our team what makes Tenable a fantastic workplace, the answer is always, “Our people!” We collaborate to develop innovative, top-tier cybersecurity solutions while fostering a culture of inclusion, respect, and excellence. As a member of our #OneTenable team, you’ll work alongside some of the most talented professionals in the industry, with the support and resources necessary to make a meaningful impact. Together, we achieve exceptional results and celebrate our successes!Your Role:As the Senior Director of Customer Success, you will be responsible for developing and leading a team of Customer Success Managers and managing strategic client accounts. Your primary focus will be on driving revenue growth, nurturing executive-level client relationships, and overseeing the day-to-day management of these crucial accounts.Your Opportunity:Build and lead a team of account managers to ensure high customer satisfaction and retention by fostering strong customer relationships and delivering customized service and innovative solutions for our entire customer portfolio.Exhibit in-depth knowledge of our software products and operational procedures while coordinating all essential operating groups that support each enterprise client.Formulate strategies to meet customer expectations, promote growth, and maximize ROI, ensuring that Tenable’s software adds significant value.Establish and maintain robust professional relationships with Research and Design, Sales, Sales Operations, Marketing, and Customer Advocacy teams.Delegate tasks to appropriate operational teams, monitor progress against benchmarks, and drive projects to completion.Lead account management meetings, engaging and managing stakeholders for successful project outcomes.Forecast and analyze key account performance metrics.Conduct regular monthly and quarterly strategic business reviews with all enterprise accounts and facilitate the development of action plans to address any issues.Identify growth opportunities within enterprise accounts and collaborate with relevant sales representatives to facilitate expansion.Recruit, mentor, and provide training and development opportunities for the account management team.

About the Role elevenlabs is hiring a Customer Success Lead for the APAC region, based in Singapore. This role focuses on building and maintaining strong client relationships, ensuring customers get the most value from our products and services. What You Will Do Lead and support a team of customer success managers across APAC. Develop and implement strategies to boost customer engagement and satisfaction. Work closely with teams across the company to improve customer retention and service quality. Act as a key contact for clients, helping them achieve their goals with elevenlabs products. Location This position is based in Singapore.

Are you an enthusiastic Customer Success Manager with extensive experience in managing clients within the SaaS sector? Are you ready to embark on a new journey in an innovative and dynamic market? Do you possess a proven track record of working with medium to large enterprises across the APAC region? If so, we would love to hear from you!Your Impact:As a vital member of our global Revenue team, you will advocate for the value of Elliptic while identifying and nurturing new commercial opportunities among our current client base. In your role as Customer Success Manager, you will oversee a designated portfolio of customers in the APAC region. This strategic position is crucial in guiding our clients on their journey to success with Elliptic's blockchain analytics solutions and expanding the scope of our accounts.Your primary objective will be to achieve a net account retention rate alongside meeting upsell targets.Additionally, you will lead the onboarding and training processes for our clients, enhancing their experience and satisfaction with our products. This is an exciting opportunity for a seasoned professional eager to make a significant impact in both the company and the emerging technology sector. Working at Elliptic is guaranteed to be both fascinating and challenging!Your Responsibilities:Facilitate the onboarding of new clients, ensuring long-term success and alignment with their goals.Act as the advocate for our customers and collaborate with cross-functional teams to enhance their experience.Create and uphold high-quality Success plans aimed at achieving adoption, retention, advocacy, and identifying upsell opportunities within your accounts.Work closely with Account Executives on enterprise accounts to identify and drive value growth.Manage the complete sales process for upsell opportunities in your non-enterprise accounts, including pitches, demos, and contract negotiations.Promote a high Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) for your portfolio.Provide feedback from the field to inform our product roadmap.You Will Thrive Here If You:Have substantial experience in Account Management and can demonstrate success in a SaaS environment.

Role Overview Sofarocean is hiring a Customer Success Manager for the APAC region, based in Singapore. This role focuses on building strong client relationships and supporting customers as they use Sofarocean’s services. The position centers on understanding client needs and helping them get the most value from our offerings. What You Will Do Work closely with customers throughout the APAC region to understand their goals and challenges Provide solutions tailored to each client’s requirements Support customers to ensure they benefit fully from Sofarocean’s services Drive engagement and help retain key accounts Contribute directly to customer satisfaction and company growth Location This position is based in Singapore.

Join Canary Technologies as a Customer Success Manager and play a crucial role in ensuring our clients in the APAC region receive exceptional service and support. You will work closely with clients to understand their needs, help them achieve their goals, and ensure they derive maximum value from our solutions.As a key player in our customer success team, you will be responsible for onboarding new clients, providing ongoing support, and developing strategies to enhance customer satisfaction and retention. Your ability to build strong relationships and communicate effectively will be vital in this role.

Role overview Triptease is looking for a Customer Success Executive to join the SMB Team. This remote position is based in Singapore and supports small and medium-sized business clients throughout the APAC region. The main focus is to help clients achieve their goals and make the most of Triptease’s products. What you will do Guide new SMB clients through onboarding and initial setup Deliver training sessions tailored to each client’s requirements Respond to client questions and resolve issues efficiently Develop and maintain strong, positive client relationships Collaborate with other teams to enhance the customer experience and support client retention Location This role is fully remote within Singapore, serving clients across the APAC region.

At Roblox, we invite millions of users daily to explore, create, play, learn, and connect with friends through immersive 3D digital experiences crafted by our vibrant global community of developers and creators.We are at the forefront of developing tools and platforms that empower our community to turn their imaginative experiences into reality. Our mission is to redefine how people connect from anywhere in the world, across any device. We strive to foster connections among a billion individuals with positivity and respect, and we are on the lookout for exceptional talent to help us achieve this vision.Joining Roblox means you will play a pivotal role in shaping the future of human interaction, tackling unique technical challenges at scale, and contributing to the creation of safer, more respectful shared experiences for all.In your capacity as Senior Director of Public Policy, APAC, based in Singapore, you will significantly influence our local strategy. This includes orchestrating our involvement in trade groups, collaborating with NGOs, ensuring regulatory compliance, and proactively scaling our business to position Roblox for future success.Your role will involve a deep understanding of our Community Rules and related policies, alongside developing and refining specific guiding principles and policies. The ideal candidate will excel both independently and collaboratively with internal stakeholders, adeptly identifying and addressing policy challenges, and enhancing our offerings for players and creators. A strong passion for our mission, our community, and the pertinent policy issues is essential. Above all, you recognize that relationships are often the key to successful outcomes and work collaboratively with diverse teams.

Role overview Teads seeks a Senior Director of Marketing to lead strategy and execution across the Asia-Pacific region. Based in Singapore, this role centers on expanding brand awareness and deepening customer engagement in the digital advertising sector. Main responsibilities Design and run marketing campaigns tailored to APAC audiences. Study market trends and use findings to guide marketing direction. Oversee marketing budgets and manage resources for maximum impact. Lead, support, and develop a team of marketing professionals. Collaborate with teams across the business to ensure marketing aligns with company objectives. Shape and maintain the Teads brand presence, making sure value is communicated clearly to clients and partners. Requirements Significant experience in marketing leadership, preferably in digital or media industries. Strong grasp of the Asia-Pacific business environment. Demonstrated ability to lead teams and manage budgets. Comfort with analyzing market data and applying insights to real-world decisions.

As the Senior Director and Head of Communications for the APAC region at Match Group, you will play a pivotal role in shaping our communication strategies across diverse markets. Your leadership will be critical in enhancing brand visibility, fostering stakeholder relationships, and ensuring consistent messaging across all channels.We are looking for an innovative and strategic thinker who can navigate the complexities of the APAC market, driving effective communication initiatives that resonate with local audiences while aligning with our global objectives.

About UsAt Globalization Partners, our innovative SaaS-based Global Employment Platform™ empowers businesses to seamlessly expand operations in over 180 countries without the hassle of setting up local entities. We are passionate about breaking down barriers to global commerce and fostering opportunities for everyone, everywhere.Our diverse, remote-first team is the cornerstone of our success. We provide our Dream Team members with the flexibility and resources they need, cultivating an environment where creativity flourishes and every contribution is recognized and celebrated.Your work here will have a positive impact on lives globally. We stand by our commitment: Opportunity Made Possible. Alongside competitive compensation and benefits, we encourage you to develop your skills and help redefine the future of work.At G-P, we enable organizations to build exceptional global teams in days, not months—simplifying the hiring, onboarding, and management processes to unlock growth potential for everyone involved.About the Role:We are looking for a strategic and entrepreneurial leader to take on the role of Senior Director of Go-To-Market (GTM) Operations in the APAC region. This high-impact position involves coordinating all revenue-generating and retention functions—Sales, Partnerships, Customer Success, and Business Development Representatives (BDRs).

Welcome to TechnologyAdvice, a leader in B2B technology solutions.At TechnologyAdvice, we specialize in empowering B2B tech buyers to navigate the intricate buying landscape with confidence and ease. We serve as a reliable resource for tech buyers, providing insights, advice, and facilitating connections with premier business technology vendors.Based in Nashville, Tennessee, TechnologyAdvice operates as a remote-first organization with over 20 digital publications and a diverse team of over 200 professionals spread across the United States, the United Kingdom, Singapore, Australia, and the Philippines. Recognized multiple times as one of America’s fastest-growing private companies by Inc. and as a top workplace in Tennessee, we foster a vibrant work culture that emphasizes hard work and enjoyment, featuring monthly virtual events and engaging team activities.All positions are open to remote work unless otherwise specified. Your OpportunityAre you an exceptional B2B sales leader with extensive experience in demand generation and marketing solutions? Are you ready to lead from the front and make a significant impact? If you possess the ability to inspire and motivate teams, this is your chance to shape and accelerate growth in a high-potential region.We are seeking a passionate Director of Sales, APAC who will build and implement an effective commercial strategy. In this pivotal role, you will drive substantial revenue growth, strengthen client relationships, and lead a high-performing team to surpass ambitious goals. You will leverage your commercial acumen and deep understanding of the APAC B2B media and demand generation landscape to deliver outstanding results.If you excel in a fast-paced environment, enjoy creating momentum, and are excited by the challenge of scaling revenue and team performance, we would love to connect with you.Location: Singapore

Partner Success Specialist - APAC RegionJoin our Development Acceleration Program (DAP) team, where you will play an essential role in nurturing relationships with a diverse array of partner companies, exceeding 1000 in total. These partners utilize our extensive suite of development tools, including SDKs and APIs, to seamlessly integrate with Genetec’s cutting-edge products. Our international team operates from multiple locations, including Montreal, Paris, and our recently established office in Singapore. As we continue to expand the DAP program, we are looking for a dedicated Partner Success Specialist (PSS) to enhance our collaboration with esteemed technology partners.What Your Day Looks Like:As a Partner Success Specialist, you will manage relationships with development partners, leading pre-sales discussions and coordinating third-party application integration activities. You will facilitate SDK training sessions and provide vital development tools (SDKs and APIs) along with product references to our valued clients. Your responsibilities will include:Maintaining continuous engagement with numerous partner accounts for seamless interactions.Acting as a principal point of contact and ensuring effective communication with various internal teams at Genetec.Contributing to the evolution of a highly successful corporate program that resonates within the market.This role allows you to leverage your exceptional interpersonal skills while deepening your knowledge in the dynamic field of physical security. Your efforts will connect our offices in Montreal, Paris, and Singapore, requiring effective coordination and communication with colleagues and clients around the world.Key Responsibilities:Coordinate and engage in pre-sales sessions with potential partners.Manage Genetec’s Software Development Kit (SDK) applications from prospective partners.Oversee the delivery of SDK tools, samples, and documentation to support development requirements.Gather comprehensive details on the scope of planned integrations and facilitate approvals through collaboration with relevant Product/Commercial teams.Track partner data and integration status within Genetec systems, such as CRM, Sharepoint, and the Add-on Portal.Provide timely responses or direct inquiries to the appropriate teams, whether from external or internal sources.

Who Are We?Postman stands as the foremost API platform globally, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. We are dedicated to aiding developers and professionals worldwide in constructing an API-first world by simplifying every stage of the API lifecycle and enhancing collaboration—allowing users to develop superior APIs with greater efficiency.Headquartered in San Francisco, Postman boasts offices in Boston, New York, Austin, Tokyo, London, and Bangalore—its birthplace. As a privately held company, we are supported by esteemed investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more at postman.com or engage with us on X via @getpostman.P.S: We highly encourage you to explore The "API-First World" graphic novel to grasp our broader vision and mission at Postman.About the RoleWe are expanding our Customer Success Engineering team at Postman and are in search of business-savvy engineers capable of addressing real-world challenges at scale. Partnering closely with Customer Success Managers, you will take ownership of the technical solutioning aspect. This consultative position demands both depth in knowledge and versatility. This is not a mere support role; instead, you will serve as the technical architect of Customer Success, transforming intricate challenges into repeatable solutions benefiting our entire enterprise customer base.As a Customer Success Engineer, you will guide the technical implementation journey. When a customer seeks to progress from point A to point B, you will devise the means to achieve that—be it architecting workflows within Postman, steering integrations, or formulating pragmatic workarounds for scenarios where the product may not seamlessly fit. A crucial element of this role is the ability to convert individual solutions into reusable assets that expedite value realization for future customers. We believe in avoiding the redundancy of reinventing the wheel with each new challenge.Success in this position necessitates a fusion of technical acumen, systems thinking, and the capability to translate complex business objectives into actionable implementation strategies.What You’ll DoValue Acceleration at Scale: You will assist customers in overcoming challenges ranging from basic setup issues to intricate architectural dilemmas. However, your focus extends beyond merely resolving isolated issues; your aim is to identify patterns and develop solutions that mitigate the recurrence of these challenges. When you find a resolution for one customer, you are effectively addressing the needs of hundreds.Technical Discovery and Solutioning: Collaborate with CSMs to unearth...

About UsAt EnterpriseDB, we offer a cutting-edge data and AI platform that empowers organizations to fully leverage the capabilities of Postgres for transactional, analytical, and AI workloads across any cloud environment. We enable enterprises to mitigate risks, optimize costs, and achieve scalable operations in a data-driven world. With over 1,500 global customers, we are the foremost contributor to the dynamic PostgreSQL community, supporting a diverse range of sectors including government, finance, media, and IT. Our innovative solutions allow customers to modernize outdated systems and eliminate data silos while harnessing the power of enterprise-grade open-source technologies. We ensure up to 99.999% availability with critical features such as security, compliance, and observability. For more information, visit www.enterprisedb.com.The Senior Customer Success Manager (CSM) is dedicated to deeply understanding our customers and partners, ensuring their success through exceptional service. The CSM will operate independently and collaboratively across departments to identify opportunities for growth, renewal, and overall customer satisfaction within their portfolio. The primary objective of this role is to cultivate a successful and loyal customer base committed to EDB through trusted advisor relationships. This individual will take ownership of their account portfolio with a strong emphasis on customer retention, providing technical product guidance, delivering strategic business value and insights, driving product adoption and trust, and uncovering opportunities to enhance value across our customers’ operations. This position demands remarkable tenacity, analytical skills, strategic thinking, service orientation, leadership, and a genuine passion for customer satisfaction and success.The ideal CSM will have knowledge, expertise, and experience in various areas, including:Technology Account ManagementBuilding deep customer relationshipsDriving customer engagement and retentionTechnical support and guidance

We are seeking an accomplished APAC Director of Performance Media to spearhead our media initiatives across the Asia-Pacific region. In this pivotal role, you will leverage your expertise in digital marketing and media strategies to drive performance and optimize campaigns. You will collaborate closely with cross-functional teams to ensure alignment with our business objectives and contribute to the growth of ServiceNow’s market presence.

Join Us in Transforming Global Connections!At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.Your Responsibilities:• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.• Participate in customer renewals and expansion efforts.• Manage customer escalations effectively, representing the product and service teams.• Utilize Kong’s customer maturity model to manage client accounts proactively.• Conduct regular reviews of Kong implementations and share industry best practices.

Senior Customer Success Manager About Us: BlackSky is a pioneering real-time intelligence firm that operates the world’s most sophisticated space-based intelligence platform. We provide our clients with satellite imagery, automated analytics, and high-frequency monitoring of strategic locations, economic assets, and global events. Trusted by leading military and intelligence organizations, as well as commercial enterprises, BlackSky equips decision-makers with the foresight necessary to address critical issues impacting national security and economic stability. Our data empowers governments and businesses to observe, comprehend, and anticipate change in real-time, granting a significant strategic advantage for timely action. Our diverse global team leverages cutting-edge technology to create meaningful impacts worldwide, with a strong commitment to a people-first, customer-centric, and enjoyable work culture. BlackSky is on the lookout for a dynamic and skilled Senior Customer Success Manager to enhance the customer journey, from onboarding to ongoing management (billing, notifications, etc.). As we expand our international portfolio, we need a collaborative team player ready to cover working hours in the Middle East and/or Europe. The ideal candidate will possess the ability to engage effortlessly with both internal and external stakeholders across various organizational levels and cultural backgrounds. You should be customer-focused, enthusiastic, reliable, and detail-oriented. **Availability Requirement:** Must be available to work from 0100-1200 UTC on Saturdays, and from 2200-1200 UTC on Sundays as part of a 40-hour work week (remaining schedule may be negotiable). This position reports to the Director of Customer Success and is a remote role based in Singapore. Please note that relocation assistance is not provided.

Join our dynamic team as the Director of Partner Solution Consulting for the APAC region. In this pivotal role, you will lead strategic initiatives aimed at enhancing our partner ecosystem and driving innovative solutions across the Asia-Pacific market. Your expertise will guide our partners to leverage ServiceNow's offerings effectively, ensuring they deliver exceptional value to their customers.

Wise is seeking a Director of Analytics for the APAC region, with the position based in Singapore. This leadership role centers on guiding the analytics team and shaping Wise’s data strategy to support business decisions throughout APAC. Key responsibilities Set direction and priorities for the APAC analytics team. Collaborate with cross-functional teams to advance data-driven projects. Ensure analytics initiatives align with Wise’s business objectives in the region. Provide insights that drive growth and enhance operational performance. Role impact This position plays a central part in ensuring analytics efforts support both daily operations and long-term strategy. The Director will help teams across APAC translate data into practical business outcomes.

About the Role:OKX is seeking an innovative and experienced Communications and PR Director to spearhead our public relations strategies across the Asia-Pacific (APAC) region. In this pivotal role, you will be the primary point of contact for various projects, utilizing global resources and local expertise to enhance our presence as the leading cryptocurrency platform worldwide.Who We Are:At OKX, we are reshaping the future with cryptocurrency, empowering individuals worldwide. As a premier crypto exchange and the creator of the OKX Wallet, we provide millions with access to crypto trading and decentralized applications (dApps). Our reputation as a trusted partner for numerous large institutions underscores our commitment to security and reliability, exemplified by our Proof of Reserves.Our diverse global team operates under core values: We Before Me, Do the Right Thing, and Get Things Done. These principles drive our culture and foster a rewarding environment for every member of the OKX family.As part of OKG, we are dedicated to delivering the value of blockchain technology to users globally through our suite of leading products, including OKX, OKX Wallet, and OKLink.