About the job
Senior Director of Commercial Enablement
Become part of our transformative journey to redefine shopping and dining experiences. Our merchant partners play a crucial role in our ambitious vision. As Deliveroo continues to expand its global footprint across diverse sectors including restaurants, grocery, retail, and emerging verticals, we are enhancing our commercial capabilities to drive this growth. Our Commercial team is at the core of Deliveroo's marketplace, influencing how we engage with partners around the world. From forging significant partnerships to discovering new revenue avenues and developing data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in dynamic commercial environments and aspire to shape the future of a leading global brand, this is the perfect team for you.
We are on the lookout for a Senior Director of Commercial Enablement to join our London headquarters. In this pivotal leadership role, which reports directly to the Chief Revenue Officer, you will take charge of enhancing and standardizing our merchant-facing operations globally, ensuring widespread adoption of best practices.
Discover our Commercial team — learn about our values, our operational style, and what you can expect as part of our dynamic environment.
Your Responsibilities
You will lead a team of over 40 specialists and be a member of the Merchant Leadership Team. This role aims to elevate our global operations, creating uniformity where crucial and adaptability where necessary across numerous frontline commercial roles.
Your daily activities may include:
Global Standard Setting: Own the commercial agenda comprehensively, establishing standards for the entire merchant lifecycle—from acquisition and onboarding to growth and off-boarding.
Product & Tech Collaboration: Foster the development of scalable, automated, and AI-enhanced merchant-facing tools in partnership with Product and Tech leaders to boost operational efficiency and commercial results.
Go-to-Market Strategy: Spearhead the implementation of merchant-facing process and technology updates, ensuring high adoption rates across diverse commercial teams.
Scaled Engagement: Manage B2B CRM, web, and paid channels to enhance partner acquisition and engagement through evergreen merchant content.
Performance Metrics & Incentives: Design and refine commercial reporting, metrics, and incentive frameworks in collaboration with Data Science and Analytics to facilitate global decision-making.

