Senior Director of Analytics - Servicing

Role overview The Director of Analytics at Wise will guide a London-based team focused on using data to support strategic choices. The position shapes how analytics influences both customer experience and overall business performance. What you will do Lead and mentor an analytics team located in London Work closely with teams across Wise to identify key business and customer metrics Design and improve reporting systems that provide actionable insights Help advance Wise’s customer experience and business outcomes through data-driven methods

Join Wise as the Director of Analytics for our Regional Platform, where you'll lead a dynamic team to elevate our data-driven decisions. Your expertise will drive innovative analytics strategies that enhance our platform's performance and drive business growth.

Role Overview Wise is looking for an Account Manager in London to support its mission of making money work for everyone. This role centers on building and maintaining strong client relationships. The Account Manager ensures clients are satisfied and successful with Wise’s services. What You Will Do Develop and nurture relationships with clients Support client needs and address questions or concerns Help clients get the most value from Wise’s offerings Contribute to Wise’s growth by managing accounts effectively

Wise seeks a Team Assistant in London to keep daily operations on track. This position supports a team dedicated to simplifying and reducing the cost of money transfers. Main responsibilities Manage a variety of administrative duties Arrange schedules and set up meetings Facilitate communication across departments What helps in this role Success in this position comes from working well with others, staying organized, and adjusting smoothly when plans change.

Role overview The Senior CRM Communications Strategist at Wise will design and implement strategies that enhance customer communications and support the company’s growth. This position requires close collaboration with teams throughout Wise to plan and deliver CRM initiatives, reaching customers through several channels. The strategist will play a key role in deepening customer engagement and aligning communications with business goals. What you will do Shape and refine Wise’s customer communication strategies Work with cross-functional teams to develop and launch CRM projects Lead initiatives aimed at increasing customer engagement and supporting business priorities Use CRM and communications knowledge to influence experiences across multiple customer touchpoints Location This role is based in London.

Wise is seeking a Senior Content Designer in London to help shape content that connects with users around the world. This position focuses on developing clear, engaging language that supports Wise’s products and services. Role overview As a Senior Content Designer, the main responsibility is to create content that puts users first. The role involves designing messages and flows that guide customers, making complex topics easy to understand. Collaboration with product, design, and engineering teams is a regular part of the job, ensuring that content fits seamlessly into the overall customer journey. What you will do Develop and refine user-focused content for Wise’s platforms Work closely with cross-functional teams to improve the customer experience Craft messages that are clear, concise, and tailored to a global audience Requirements Experience designing content for digital products or services Strong collaboration skills and comfort working with multiple teams Ability to create content that simplifies complex information

Wise is seeking a Senior Manager of AI Implementation based in London. This position guides projects that use artificial intelligence to enhance financial services and streamline operations. Role overview The Senior Manager shapes strategies for integrating AI solutions across Wise’s business. The focus is on increasing efficiency and enabling innovation within the company’s financial services. Key responsibilities Lead initiatives that apply AI to Wise’s operational challenges Develop and execute plans for adopting AI technologies Work to improve efficiency and support new business ideas through AI-driven solutions Location This role is based in London.

Provide expert legal advice on both day-to-day operations and strategic initiatives encompassing financial regulation, consumer protection, payments, banking, marketing, and partnerships.Collaborate closely with various business teams at Wise, including Compliance, Product, Wise Platform, and Banking and Expansion, to foster strong relationships.Establish yourself as a trusted legal advisor on matters such as financial and consumer regulations, sanctions, anti-money laundering (AML), anti-bribery, banking arrangements, new product developments, and partnership agreements.Interpret complex legal and regulatory requirements and translate them into clear, scalable operational processes and product specifications.Lead comprehensive legal analyses of new and evolving regulatory requirements while driving their implementation with relevant stakeholders.Engage with regulators across multiple jurisdictions by drafting and coordinating regulatory communications, and liaising directly with regulatory authorities.Structure, draft, and negotiate intricate commercial agreements with both financial institutions and enterprise clients.Mentor and enhance the skills of the Legal Team based in various locations including London, New York, Austin, Tallinn, Singapore, Brussels, and São Paulo, ensuring the successful delivery of business-critical initiatives.This position is based in our London office, operating under a hybrid model that requires an average of three days in the office each week.

Join Wise as a Senior Revenue Operations Manager and play a pivotal role in shaping our revenue strategy. You will lead initiatives that optimize our revenue processes, enhance data analytics, and drive growth across our global operations. Collaborate with cross-functional teams to streamline revenue operations, ensuring efficiency and effectiveness in our revenue generation efforts.

Join Wise as a Senior Analytics Manager, where you'll drive our mission of Money Without Borders. Collaborate with the Payment Operations team to enhance our payment systems through data-driven decision-making, ensuring seamless transactions for our customers.The Payment Operations team is dedicated to resolving payment issues and optimizing fund movements, allowing us to deliver fast and convenient payment experiences.In this leadership role, you will spearhead analytics initiatives to diagnose payment challenges across our operational regions, forecast capacity, and provide insights that enhance the processing performance of our banking partners. You will also be instrumental in shaping our data strategy to evaluate and elevate the quality of our payment processes.This is an excellent opportunity for a seasoned analyst with a strong product mindset and a desire to delve deeper into the intricacies of payment systems. You will have the chance to lead a diverse international team and collaborate with over 250 analysts on cross-team projects, fostering knowledge sharing and innovative ideas to advance analytics across Wise.This role is classified as AL2. For more details on our Analytics Career Map and leveling structure, click here.Key Responsibilities:Work closely with senior stakeholders to translate insights into actionable changes that enhance customer experiences and support our mission.Present data in meaningful ways, assisting other teams in uncovering valuable insights.Take ownership of key metrics, driving accountability and enthusiasm throughout the organization.Guide and support senior and lead analysts in building scalable data pipelines, generating accurate reports, and deriving actionable insights from data.Develop the data framework focused on quality assurance, improving forecasting accuracy, and achieving operational excellence.Collaborate with operational leadership to automate features that minimize workload, mitigate financial risks, and enhance customer experiences.

Role overview The Lead Data Scientist for Fraud Prevention at Wise plays a key role in safeguarding the platform against fraudulent activity. Based in London, this position involves guiding a team of data scientists while working directly with large, complex data sets to spot patterns and potential risks. What you will do Lead a team focused on detecting and preventing fraud across Wise’s platform Analyze complex data to uncover suspicious trends and behaviors Build and improve predictive models that identify fraudulent activity Introduce and implement new approaches to enhance Wise’s fraud prevention systems

Wise is hiring a Senior Analytics Manager to lead the Finance and Treasury analytics team in London. This position centers on guiding a group of analysts to deliver insights that strengthen financial operations and treasury activities. Role overview The Senior Analytics Manager will shape strategies and provide data-driven recommendations that support Wise’s finance and treasury goals. Collaboration with teams across the company is central to this role, ensuring that analytics inform key decisions and process improvements. What you will do Lead, mentor, and develop a team of analysts focused on finance and treasury topics Work closely with cross-functional partners to deliver actionable insights Drive projects that optimize financial processes and support high-level decision-making Promote a culture of innovation and analytical excellence within the team Requirements Extensive experience in analytics, ideally within finance or treasury functions Strong leadership skills and a track record of managing high-performing teams Ability to translate complex data into clear strategies and recommendations Comfort working with diverse teams to achieve shared goals

Role overview Wise is seeking a Senior Presales Consultant to support the WISE Platform in London. This position involves direct interaction with clients, focusing on how Wise’s products can strengthen their business processes. What you will do Connect with both prospective and existing clients to identify their business needs Present and demonstrate WISE Platform features, highlighting practical benefits Communicate the value Wise products add to client operations in clear terms Build trust and lasting relationships to support the sales process

Join Wise as a Product Analytics Manager in our Liquidity team, where you'll play a pivotal role in shaping our investment strategies through data-driven insights. You will collaborate closely with cross-functional teams to analyze trends, optimize processes, and enhance overall product performance.In this dynamic position, you will leverage your analytical skills to drive key decisions and influence product development. If you're passionate about using data to create impactful strategies, we want to hear from you!

As we continue to experience rapid growth, we are excited to invite a Senior Analytics Manager to lead our analytics function within the Treasury department, specifically focusing on our Ledger and Safeguarding teams. This dynamic role is based in the vibrant area of Shoreditch, London.Key Responsibilities:Oversee a talented team of 3+ analysts responsible for:Curating comprehensive datasets, identifying key metrics, evaluating opportunities, and conducting in-depth analyses.Designing and sustaining vital data pipelines and insightful dashboards.Executing data reconciliations, investigating and clarifying discrepancies, and developing controls to automate these processes.Collaborate closely with FX, Liquidity, and Operations teams to enhance processes aimed at reducing costs and risks.Assist stakeholders in articulating their needs, guiding the team to tailor their work accordingly.Be an integral part of your team, leading by example and exemplifying best practices.Who You Are:Possess at least 5 years of experience as an analyst or analytics engineer with a minimum of 1 year leading a team.Demonstrate strong analytical capabilities and possess a solid mathematical foundation with expertise in statistics.Proficient in advanced SQL and familiar with Python or R.Skilled in writing clean code and developing efficient data pipelines while mentoring others in these practices.Show proven ability in stakeholder management.Exhibit a track record of making impactful contributions beyond basic role expectations.Preferred Qualifications:Familiarity with DBT.Experience with data modeling in a data warehouse context.A background in a highly-regulated and audited environment.Experience handling financial data and ledgers.Additional Information:As a licensed financial services company, Wise is required to conduct background checks on all new hires, including Criminal and Credit checks. Please feel free to discuss any concerns with the Recruiter.What We Offer:Salary: £100,000 - £125,000.Company Restricted Stock Units.A range of excellent benefits available at our London office.Key Benefits:Hybrid working model.Paid annual leave, sick days, parental leave, and other leave options.6 weeks of paid sabbatical after 4 years of service at Wise, in addition to annual leave.

Wise is looking for a Senior Analytics Manager focused on Safeguarding and Ledger to join the London team. This position leads a group of analysts, working to shape data-driven strategies and improve performance metrics tied to safeguarding requirements. Role overview The Senior Analytics Manager will oversee analytics projects that support compliance and operational excellence. This role involves guiding a team, setting priorities, and ensuring that safeguarding measures are reflected in data processes and reporting. Collaboration and impact Collaboration with cross-functional teams is central to this role. The manager will deliver insights that influence business decisions and support Wise's commitment to compliance and effective ledger management. Requirements Experience leading analytics teams Strong background in data-driven strategy and performance measurement Knowledge of safeguarding and ledger processes Ability to work closely with multiple teams to deliver actionable insights

As we continue to expand rapidly, Wise is seeking a talented Senior Analytics Manager to spearhead analytics initiatives within our Safeguarding and Ledger teams based in Shoreditch, London. Join us in our mission to revolutionize financial services.Your Role:Drive impactful decision-making processes that benefit both the company and our customers.Lead a team of skilled analysts tasked with curating comprehensive datasets, deriving key metrics, performing statistical modeling, and conducting in-depth analyses that shape the strategic direction of our teams and the organization.Act as a liaison between your team and various stakeholders, helping them articulate their needs while guiding your team in delivering actionable insights.Your focus will be on:Establishing processes to ensure the integrity of our real-time ledger, which manages millions of monetary movements daily and underpins our trading operations and liquidity management.Overseeing our complex and essential Safeguarding process, crucial for our operational capabilities across diverse markets.Both teams prioritize building robust and scalable data integrity management systems swiftly while navigating intricate engineering and regulatory landscapes.Mentoring and managing a team of 2-3 analysts.

Role overview Wise seeks a Senior Analytics Manager specializing in Financial Crime to guide data-driven efforts that reduce fraud and support compliance. This position shapes analytics strategies to manage risk and enhance business operations. What you will do Lead analytics projects focused on detecting and preventing financial crime. Work closely with teams across Wise to define and carry out data strategies. Create tools and processes that help maintain compliance and manage risk. Use data insights to improve operational efficiency. Location This role is based in London.

Wise is looking for a Senior Analytics Manager to join the Financial Crime Prevention team in London. This position plays a key role in using data analytics to help protect users and maintain the security of the platform. Role overview The Senior Analytics Manager focuses on identifying and addressing financial crime risks. The work directly supports Wise’s efforts to meet regulatory requirements and keep the platform safe for users. What you will do Apply data analytics to detect and prevent financial crime Support compliance with relevant regulations Provide insights that inform decisions to strengthen platform integrity Impact Your expertise will help shape Wise’s approach to financial crime prevention, ensuring the company continues to protect its users and uphold trust in its services.