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Senior Director of AI Solutions & Delivery at BlueMachines.ai

apnaBengaluru, Karnataka, India
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Experience:Ideal candidates will possess approximately 10-15 years of experience in product implementation, delivery, platform management, consulting, or enterprise-facing roles. We prioritize recent and relevant experience over total years of service. While direct Voice AI experience is not essential, a strong background in similar fields is advantageous. Responsibilities:Oversee the entire delivery process of enterprise voice AI implementations, ensuring adherence to scope, timelines, quality, and outcomes. Lead a multidisciplinary delivery organization, including:AI/Delivery Solution Leads (Forward Deployment Experts)Solution ArchitectsIntegration EngineersProject and Program ManagersMake solution design and implementation choices regarding orchestration, workflows, telephony, integrations, and AI behavior. Establish delivery playbooks, standards, and reusable frameworks. Manage escalations, trade-offs, and governance for complex customer projects. Facilitate tight feedback loops from delivery teams back into Product and Engineering. Desired Attributes:Exceptional problem-solving skills and ability to thrive in ambiguous situations while taking ownership of outcomes. Some technical fluency regarding AI systems, integrations, and platform trade-offs. Demonstrated experience as the final owner of complex, customer-facing projects. Instinct for developing repeatable systems rather than one-off solutions. A willingness to unlearn and adapt to new methodologies.

About the job

Location: Bengaluru (WFO)

Experience: 10–15 years in B2B or Enterprise AI/SaaS environments

Function: Chief Operating Officer

About BlueMachines.ai

BlueMachines.ai specializes in developing cutting-edge voice AI solutions tailored for enterprise workflows. We create and implement conversational AI agents powered by Generative AI, enabling businesses to automate valuable interactions across diverse sectors including banking, finance, insurance, travel, education technology, and business process outsourcing.

The Role

As the Senior Director of AI Solutions & Delivery, you will spearhead a dedicated team focused on transforming the BlueMachines platform into successful, scalable enterprise implementations. This pivotal role combines product implementation, solution design, and delivery management. You will oversee customer delivery outcomes from start to finish, ensuring a scalable delivery model that maintains product integrity and incorporates real-world feedback into our platform.

This position goes beyond traditional customer success roles, as success will be evaluated based on time-sensitive project outcomes rather than relationship management. Trust in voice AI is established through effective delivery, and you will ensure that our promises translate into reliable customer experiences at scale.

About apna

At BlueMachines.ai, we are pioneers in voice AI technology, dedicated to transforming enterprise workflows through innovative solutions. Our mission is to empower businesses across various sectors by automating high-value interactions, making us a leader in AI-driven transformations.

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