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Senior Data Science Manager - Customer Support

WiseLondon
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in data science, particularly within customer support or related fields. Strong leadership skills with a track record of managing and mentoring data science professionals. Proficiency in data analysis tools and programming languages such as Python, R, or SQL. Excellent problem-solving skills and the ability to communicate complex data insights to non-technical stakeholders. Master's degree in Data Science, Statistics, or a related field preferred.

About the job

Join Wise as a Senior Data Science Manager focused on enhancing our Customer Support operations. In this pivotal role, you will lead a talented team of data scientists, driving data-driven strategies to optimize customer experiences and improve support efficiency. You will collaborate closely with cross-functional teams to analyze customer data, identify trends, and provide actionable insights that influence product development and support initiatives.

About Wise

Wise is a global technology company that specializes in international money transfers. Our mission is to make money transfer faster, easier, and more affordable for everyone. We pride ourselves on our innovative solutions and commitment to customer satisfaction, making us a leader in the fintech space.

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