Senior Customer Support Executive

Zego is hiring a Senior Customer Support Executive in London. This position centers on helping customers with their questions and concerns, ensuring each interaction leaves a positive impression. Role overview The Senior Customer Support Executive works directly with customers, handling inquiries and offering support for Zego’s products. The role involves communicating across multiple channels to address needs and strengthen customer relationships. What you will do Resolve customer inquiries promptly and professionally Provide detailed product support Promote a positive experience in every interaction Engage with customers through various communication channels Location This position is based in London, England.

Join Zego, a Leading Commercial Motor Insurer!At Zego, we are committed to revolutionizing the insurance industry by simplifying the experience for our customers, from scooter delivery riders to private hire taxi drivers. Our mission is to save people time and money while making insurance more accessible and human-friendly.Since our inception in 2016, we've challenged the complexities of traditional insurance, providing tailored solutions that empower professional drivers across the UK and Europe.Having raised over $200 million in funding, we have evolved from a start-up into an industry leader, with much more innovation on the horizon.About the Role:We are seeking an enthusiastic and results-driven Customer Support Executive to enhance our customer experience. In this dynamic role, you will engage directly with customers through phone, email, and LiveChat, playing a pivotal role in Zego’s growth and success. You will be part of a collaborative, high-performing team dedicated to achieving outstanding customer satisfaction.Your Responsibilities:Assist customers with Sales and Support inquiries via phone.Ensure customer satisfaction by providing professional support over the phone.Maintain a positive, empathetic, and professional demeanor towards customers, building trustful relationships.Respond promptly to customer inquiries via email and live chat.Develop a comprehensive knowledge of our products to effectively address customer questions.Input customer information into our in-house system accurately.Qualifications for Success:Experience in a high-performing, target-driven customer service environment.A genuine passion for customer experience advocacy.Strong listening skills to understand customer needs and an eye for detail.Ability to multitask, prioritize, and manage time efficiently.Adaptability and quick learning capabilities.Availability to work 37.5 hours weekly between 8 am - 6 pm, Monday to Sunday.What’s it like to work at Zego?Joining Zego will be a career-defining opportunity. Our team members are empowered to reach their full potential, delivering exceptional work that makes a real difference. We value every individual’s contribution to our collective success and provide plenty of room for personal and professional growth.

At Zego, we understand that conventional motor insurance can hinder good drivers. The complexities and high costs often overshadow the true driving capabilities.Since our inception in 2016, our mission has been to revolutionize motor insurance by offering affordable rates for responsible drivers.Our diverse clientele, ranging from van drivers and gig economy workers to everyday car owners, drives our commitment to innovation and excellence.Having successfully sold millions of policies and secured over $200 million in funding, we are just beginning our journey...Role OverviewAs a Senior Pricing Analyst at Zego, you will be pivotal in shaping the company’s pricing strategy with a significant impact on our growth trajectory. You will oversee the complete retail pricing process for various motor products, ensuring alignment with our cutting-edge, data-driven approach. In your senior role, you will spearhead the development of innovative retail pricing models, collaborate with cross-functional teams, and champion advanced techniques in the pricing domain. Your contributions will be vital as we expand our presence in the UK and European markets.Key ResponsibilitiesPartner with Pricing Leadership to execute strategic pricing initiatives for both new and existing motor products.Foster the implementation of advanced pricing methodologies, incorporating telematics and data science, while promoting innovation within the retail pricing team.Evaluate and monitor performance metrics, ensuring alignment with business objectives and providing data-driven recommendations for enhancements.Collaborate across departments including sales, product, data science, and management to share insights and drive business success.Mentor junior team members, helping to cultivate a culture of collaboration and high performance.Qualifications for Success3 to 5+ years of experience in personal lines pricing, with a focus on motor pricing considered a plus.Proven experience in managing personal lines pricing strategies, possessing a creative outlook and a readiness to innovate.Strong analytical and technical skills; proficiency in SQL, Python, R, or similar tools is essential, alongside experience in model development.Exceptional communication skills, with an ability to clarify complex technical concepts to non-technical audiences and influence key stakeholders.A strong balance between commercial goals and pricing integrity, coupled with rigorous analytical standards.Experience in mentoring or coaching junior colleagues, contributing to a supportive workplace culture.

Zego is revolutionizing the world of motor insurance, ensuring that responsible drivers are not held back by outdated systems. We understand that traditional motor insurance can be overly complex and expensive, ignoring the true driving behavior of individuals.Since our inception in 2016, we have dedicated ourselves to providing the most affordable insurance options for conscientious drivers. Our diverse clientele ranges from van drivers and gig economy workers to everyday car users, all of whom are central to our mission.Having successfully sold millions of policies and secured over $200 million in funding, we are just getting started on our journey.Role OverviewAs a Retail Pricing Analyst, your mission will be to implement and enhance our pricing optimization strategy. You will act as the crucial link between sophisticated technical algorithms and their real-world market applications. This role is perfect for an analyst with a robust background in insurance, especially within a large personal-lines insurer, who is eager to transition into a dynamic, Python-driven environment that is reshaping motor insurance pricing.Your ResponsibilitiesDeveloping and optimizing retail pricing strategies across UK and European markets to achieve essential business KPIs.Evaluating customer price sensitivity and churn patterns to suggest pricing adjustments that enhance lifetime value and improve portfolio performance.Tracking the effectiveness of optimized pricing and delivering detailed analyses to the Director of Pricing and senior leadership teams.Leading the pricing strategies for new and innovative products, ensuring competitive and mathematically robust market entries.Qualifications for SuccessProficient in Python programming; familiarity with modern coding environments is essential.A background in a complex pricing or actuarial role, preferably within the motor insurance sector.A strong desire to innovate beyond traditional pricing methodologies and utilize contemporary optimization techniques for business expansion.A proven ability to balance commercial objectives with pricing integrity and stability in loss ratios.

At Zego, we recognize that conventional motor insurance can be a barrier for responsible drivers. It's often too complex, costly, and fails to accurately reflect driving behavior. Since our inception in 2016, we've been dedicated to transforming this landscape by providing affordable insurance solutions tailored for good drivers.From van operators and gig economy workers to everyday motorists, our clientele drives our mission forward. With tens of millions of policies sold and over $200 million in investment raised, we've garnered numerous accolades, including the prestigious Insurance Claims Team of the Year 2024 at The Insurance Post's Claims & Fraud Awards. And this is just the beginning.Your role is crucial...As a Sales Executive at Zego, you will be instrumental in driving our growth. Within our dynamic sales team, you will serve as the primary touchpoint for customers navigating the sales journey.Key ResponsibilitiesEngage with new and existing business leads through outbound calls, guiding prospective customers through the sales process.Evaluate customers' insurance needs and recommend suitable Zego products while adhering to compliance guidelines.Ensure customer satisfaction by delivering professional support via phone, live chat, and email.Maintain a positive, empathetic, and professional demeanor toward customers, fostering trust-based relationships.Respond swiftly to customer inquiries and ensure all communications are documented within our internal systems.Follow GDPR guidelines in all customer interactions.Qualifications for SuccessDemonstrated experience in a target-driven sales and customer service environment, preferably within a call center.A strong commitment to enhancing customer experience, acting as an advocate for their needs.Excellent listening skills, enabling you to provide effective advice and support.Ability to multitask, prioritize responsibilities, and manage time efficiently.Sound knowledge of GDPR regulations and proficiency in using multiple systems simultaneously.Experience in the insurance sector or in a FCA-regulated business is advantageous.What to Expect at ZegoJoining Zego is a pivotal career decision. Here, individuals thrive, reaching their fullest potential and accomplishing remarkable feats.We have a presence across the UK and Europe, united by our determination to achieve results. We take pride in our inclusive culture, where we uplift one another and celebrate our daily successes.

About ZegoAt Zego, we recognize that conventional motor insurance often hinders good drivers. It can be overly complex, costly, and does not accurately reflect driving behavior. Since our inception in 2016, we have dedicated ourselves to revolutionizing this experience by providing the most affordable insurance options for responsible drivers.From van drivers and gig economy workers to everyday motorists, our clients are at the heart of everything we do. We have successfully sold millions of policies and secured over $200 million in funding, and we are just getting started.About the RoleWe are seeking a Director of Product Growth who embodies a builder's spirit and possesses a founder's mindset. As a leader, you will foster experiment-driven teams and launch innovative 0-1 features and products that significantly impact our business metrics.Your objective is to transition from

About ZegoAt Zego, we challenge the conventions of traditional motor insurance which often hinder good drivers. Our goal is to simplify and reduce the costs associated with insurance while recognizing the skills of our policyholders.Since our inception in 2016, we have been dedicated to transforming the insurance landscape, consistently striving to provide the most competitive rates for responsible drivers.Whether you are a van driver, gig worker, or an everyday car owner, our customers drive our mission — they inspire everything we do.We have successfully sold tens of millions of policies and secured over $200 million in funding, and this is just the beginning of our journey.About the RoleWe are seeking an adaptable Talent Acquisition Manager to spearhead recruitment across our Data, Product, and Corporate divisions. You will serve as a strategic ally to our leadership teams, ensuring we attract exceptional talent swiftly.Key ResponsibilitiesCollaborate closely with leaders in Data, technology, product, and corporate functions to assess hiring needs, lead talent searches, and propose a diverse and high-quality candidate shortlist.Manage the entire recruitment process from job qualification to proactive sourcing (including outreach via LinkedIn and email, networking, and referrals), through to interviewing, candidate selection, and securing top talent.Provide a top-notch, seamless experience for both candidates and hiring managers.Track, maintain, and proactively communicate key recruitment metrics. Qualifications for SuccessComprehensive Experience: Proven experience collaborating with Product, Data, and Corporate teams.Fast-Paced Environment: Previous recruitment experience in start-ups or scale-ups within dynamic settings. We prioritize quality and speed!High Standards: A proactive and hands-on approach to recruitment, with the ability to suggest improvements to enhance our hiring processes. We seek to recruit exceptional talent.Analytical Mindset: Strong numerical and metric-driven mindset.Proactive Talent Pipelines: Demonstrated ability to build talent pipelines beyond organic applications.Innovative and Curious: A keen interest in how AI can enhance recruitment processes — eager to experiment, learn swiftly, and apply tools to boost productivity and innovate. What is it like to work at Zego?Joining Zego means becoming part of a vibrant, team-oriented culture where your contributions are valued and your professional growth is prioritized.

At Zego, we believe that traditional motor insurance can be a barrier for good drivers. It is often overly complex, prohibitively expensive, and fails to reflect actual driving behaviors.Since our inception in 2016, we have committed ourselves to transforming the insurance landscape. Our goal at Zego is to provide the most affordable insurance options for responsible drivers.From van drivers and gig workers to everyday car users, our customers inspire us and are at the core of our mission.Having successfully sold tens of millions of policies and secured over $200 million in funding, we are just getting started.About the RoleWe are searching for a Senior AI Product Manager who goes beyond mere discussions about AI. This individual will actively engage in building, shipping, and utilizing AI to fundamentally reshape product development.This position is not for someone who prefers to maintain a tidy backlog or simply attend stand-ups. We need a builder—someone who can take an original idea and bring it to fruition. You should be comfortable working at an accelerated pace, making bold decisions with limited information, and holding yourself accountable for results rather than mere outputs.In this role, you will collaborate closely with Zego's leadership team, navigating the intersection of product, data, and engineering. This is a unique chance to establish the AI product strategy in a fast-growing insurtech environment from the ground up.Why This Role, Why NowAt Zego, AI is not merely a feature; it is a strategic imperative. We are at a pivotal moment in our journey where the choices made over the next year will significantly influence our customer service, operational efficiency, and growth trajectory. This role is central to that mission.If you seek a position where you can proudly point to tangible outcomes and declare, 'I built that,' then this opportunity is for you.Your ResponsibilitiesLead the development of AI products from concept to launch. You will oversee the discovery, design, and delivery of innovative AI-driven features, actively participating in the process.Prioritize speed and agility in learning. You will design lightweight experiments to test AI hypotheses before allocating engineering resources, understanding that swift learning is your primary metric.Integrate AI tools across the product organization. You will identify opportunities where AI (e.g., LLMs, automation) can enhance the productivity of our PMs, designers, and engineers, ensuring implementation is practical and impactful.Clarify complexities. Collaborate with ML engineers, data scientists, and software engineers to grasp technical feasibility and ambitiously expand upon it. Your engagement will be credible across model behavior, data pipelines, and system architecture.Define and monitor key performance indicators. You will establish rigorous success metrics for each AI initiative, capable of constructing the measurement framework from the ground up.

Zego is working to change how motor insurance serves responsible drivers. Traditional policies can be complicated, expensive, and often miss the mark on individual driving behavior. Since 2016, Zego has focused on making insurance more affordable and accessible for careful drivers. Our customers include van operators, gig workers, and everyday car users, each at the heart of our mission. With tens of millions of policies sold and over $200 million raised, our journey is just getting started. Role Overview The Senior ITOps Engineer will help shape and strengthen Zego’s ITOps function. Service quality, security, and operational efficiency are top priorities. This role sits within a growing, technology-focused team and has a direct impact on how IT services support the business. Deliver and improve IT services for a scaling company. Build strong relationships with Engineering, Security, and other teams, acting as a trusted escalation point for IT and security issues. Champion ITOps tools and automation, using metrics, ticket reviews, and process retrospectives to drive improvements. Key Responsibilities Raise service standards across ITOps and encourage adoption of security and compliance best practices. Define and document technical solutions, including risk analysis and scalability, to align with business goals. Review and improve existing processes and systems, focusing on automation to reduce manual workload. Promote continuous learning and knowledge sharing within ITOps and across Zego. Use AI tools and automation to streamline repetitive tasks, speed up responses, and improve IT service quality. Qualifications The ideal candidate brings a mindset of automation and ongoing improvement, using AI to drive operational excellence. Experience should include supporting business decisions with data and managing identity, device, and SaaS tools at scale. Proven experience managing identity and access at scale, including SSO, SAML, SCIM provisioning, and lifecycle management with Okta. Hands-on expertise with MDM platforms (preferably Kandji/Iru) for device enrollment, policy management, and compliance on macOS and iOS. Strong background in administering Google Workspace and enterprise applications, with a focus on functionality and security. Location: London, England, United Kingdom

Are you an innovative and results-driven marketing professional? Zego is seeking a talented Product Marketing Manager to join our dynamic team in London. In this role, you will be responsible for developing and executing marketing strategies that resonate with our target audience, enhancing our product offerings, and driving customer engagement.Your expertise will help shape the future of our products and ensure they meet the evolving needs of our clients. Join us to make a significant impact in a fast-paced environment where creativity and strategic thinking are valued.

About Zego Zego is reshaping motor insurance to make it simpler and more affordable for responsible drivers. Since 2016, the company has focused on creating insurance products that reflect real driving quality, serving van drivers, gig economy workers, and everyday motorists. Zego has sold tens of millions of policies, raised over $200 million in funding, and earned recognition such as Employer of The Year 2025 at The Insurance Post's Awards and the Excellence in Digital Marketing Award at the British Insurance Tech Awards 2025. Role Overview The Senior Product Designer joins a focused product and design team in London. This role blends strategic thinking with hands-on design, turning ambitious ideas into clear, user-friendly digital experiences. Strong communication and collaboration skills matter here, as the designer will work closely with colleagues across disciplines and take ownership of key projects. The team values curiosity, collaboration, and a drive for quality. What You Will Do Product Design Leadership Manage the full design process, from discovery through delivery, with a user-first approach. Design intuitive, accessible, and scalable experiences for iOS and Android. Apply UX principles and design thinking to create meaningful interactions. Promote a strong design culture by sharing expertise and championing best practices. Design Systems & Consistency Maintain and improve Zego's design system to ensure consistency and quality across products. Develop guidelines and governance to help the design system scale effectively. Collaboration & Communication Work closely with Product Managers, Designers, Engineers, and other stakeholders to identify problems and deliver solutions. Build strong working relationships with developers, recognizing this as essential to success. Present complex ideas through prototypes and storytelling to engage users and stakeholders. Lead and participate in workshops and design syncs to keep teams aligned. Support a collaborative, team-focused culture that values shared achievement.

About ZegoZego is revolutionizing the motor insurance industry by empowering responsible drivers. Since our inception in 2016, we have made it our mission to simplify and lower the cost of insurance for good drivers. Our diverse clientele ranges from van drivers and gig workers to everyday motorists, all of whom are at the core of our operations. With tens of millions of policies sold and over $200 million raised in funding, our accolades include the prestigious Insurance Claims Team Of The Year 2024 from The Insurance Post's Claims & Fraud Awards. And we’re just getting started.Your RoleWe are seeking a dynamic and detail-oriented Fraud Claims Handler to enhance our Counter-Fraud team. In this pivotal position, you will analyze intricate claims networks, tackling organized fraud rings and professional enablers. Your aim will be to thwart fraudulent activities that threaten our financial stability, ensuring that Zego remains a deterrent to fraudsters while safeguarding our legitimate customers.Utilizing cutting-edge technologies, industry-standard tools, and reliable data sources, you will make informed decisions that protect both our clients and the company.Key ResponsibilitiesManagement of Organized Fraud & Complex CasesOversee a portfolio of complex organized fraud motor claims, particularly focusing on multi-vehicle incidents, staged accidents, and 'slam-on' claims.Conduct thorough investigations into Personal Injury claims, scrutinizing causation and identifying any fictitious occupants or pre-existing conditions.Challenge Credit Hire claims effectively, assessing necessity, duration, and rates, with a focus on organized fraud networks.Formulate and implement strategies for cases involving professional enablers.Map connections between claims to identify cross-claims fraud syndicates.Promote commercial sustainability by identifying and mitigating high-value indemnity losses from organized fraud, ensuring cost savings contribute directly to Zego's competitive pricing.Qualifications for SuccessFraud & Technical ExpertiseA proven background in managing organized fraud, injury, and credit hire claims, with a history of dismantling fraud networks.Strong commercial insight, balancing thorough fraud investigations with customer experience considerations.Understanding the importance of effective fraud detection in protecting both the firm and its clientele.

Join Our Dynamic Team as a Customer Support Engineer At Contentful, our Customer Support Engineers are crucial in guiding customers through the journey of creating stunning websites, applications, and digital experiences using innovative technologies. You will work closely with developers from various organizations, assisting them in overcoming challenges from scaling their projects to initiating new integrations. Through our ticket-based support system, you will diagnose and delve into Contentful-related issues, providing solutions and escalating critical matters to our Engineering team when necessary. By doing so, you empower our large clientele, who depend on Contentful for their public websites, mobile applications, and other essential business functions, ensuring their success.

Pineapple Contracts is excited to announce a fantastic opportunity with our partner company, Workagile.JOB TITLE: Sales & Client Support ExecutivePRIMARY LOCATION: Clerkenwell, LondonWORKING HOURS: 7.30am - 4.30pmAbout the Role:Join our dedicated and dynamic team at Pineapple Contracts as we seek a Sales & Client Support Executive to enrich our growing business environment. In this pivotal role, you will support our sales team by preparing quotations, managing client communications, updating our CRM system, and coordinating order processes to ensure an efficient sales operation. Your responsibilities will include handling inquiries, scheduling meetings, and assisting with events and client visits. With our compact team structure, every day will present new challenges and opportunities!You are a highly organized and proactive individual, adept at multitasking with confidence. Your strong communication skills and keen attention to detail will be essential as you support others while working with systems like Pipedrive to ensure seamless operations.Key Responsibilities:Provide essential support to the sales team, ensuring reliable sales assistance and professional client interactions.Generate accurate and timely quotations using our CRM (Pipedrive), and support the sales team with presentations, documentation, and ad-hoc materials.Proactively manage customer inquiries, ensuring clear communication and swift follow-up.Establish and maintain project deals in Pipedrive, keeping the CRM data organized and current.Facilitate order onboarding and coordinate purchase orders with the customer care team for smooth transitions.Monitor live orders, flagging necessary follow-up actions to assist the sales team in maintaining order efficiency.Manage the general sales inbox, prioritizing and addressing inquiries effectively.Engage with existing clients to share updates on new product launches and assist in scheduling appointments for account managers.Assist in qualifying inquiries and follow-ups, enabling the sales team to concentrate on high-value opportunities.Collaborate closely with Design and Supply Chain teams on unique projects, ensuring that queries are resolved and opportunities maximized.Provide second-line support for incoming phone calls, taking accurate messages as needed.Oversee the preparation and distribution of sample packs and supporting materials.Manage showroom resources, ensuring literature, samples, and merchandise are adequately stocked.

Air Apps develops an AI-powered Personal & Entrepreneurial Resource Planner (PRP) that helps users organize and manage resources. Founded in Lisbon in 2018, the company has reached over 100 million downloads and operates independently without outside funding. Offices are based in Lisbon and San Francisco. The team is dedicated to supporting individuals and entrepreneurs in working more efficiently and improving daily routines. AI-driven solutions are at the core of making resource planning smarter for users worldwide. Role overview The Customer Support Specialist position is a fully onsite role based in the Lisbon office. Although the hiring region is listed as the London Metropolitan Area, candidates must be willing to relocate to Lisbon. Relocation assistance is available for the right person. This role involves collaborating with multiple teams across Air Apps to support users and contribute to ongoing improvements. The position focuses on providing direct assistance to customers, helping resolve issues, and sharing feedback to enhance the product.

Are you passionate about making a significant impact in the field of education? Join MyTutor, the UK's premier online one-on-one tutoring platform, proudly part of the IXL Learning family. Our mission is to enhance educational experiences for everyone, and we are currently seeking dedicated Customer Operations Executives to provide outstanding support as we expand our services.This pivotal frontline role is integral to our Customer Operations team. You will assist parents, students, tutors, and schools through live communication channels including phone, email, and chat. In addition to daily customer support tasks, you will take ownership of customer issues, help streamline our operations, and deepen your expertise in the role over time.This position is based in our vibrant London office located on Old Street. You will have the flexibility to work from home one day a week, with a schedule that includes weekdays and a mixture of weekend shifts (typically one weekend day per month).Early Shift: 8am - 5pm | Monday-Friday (usually one week a month)Day Shift: 9am - 6pm | Monday-FridayLate Shift: 10am - 7pm | Monday-Friday (usually one week a month)Weekend Shift: 9am - 5pm Saturday (usually one weekend shift per month)We are particularly interested in candidates who are open to working Saturdays as one of their five working days.

Join the dynamic team at Natter as an Executive Assistant! We are looking for a proactive and organized individual to provide comprehensive support to our executives, ensuring smooth operations and effective communication within the organization.

XYZ Reality creates engineering-grade augmented reality solutions tailored for the construction industry. The company’s flagship product, The Atom headset, brings holographic technology directly to job sites, helping teams keep projects on track and within budget. With a team of more than 100 colleagues across the UK, US, and Europe, XYZ Reality partners with mission critical organizations and construction firms to support major building projects. Role overview Based in the London office, the Customer Support Specialist manages the entire customer support journey. The role centers on Freshdesk and AI-driven processes, acting as the main point of contact for customer inquiries. Using tools such as Claude, the specialist streamlines ticket handling and works to improve service quality. This position values strong organizational skills, initiative, and a genuine interest in how AI can shape support operations. Main responsibilities Manage customer support tickets in Freshdesk, meeting or surpassing service level agreements (SLAs). Set up, maintain, and refine Freshdesk workflows, automation, knowledge bases, and reporting dashboards. Integrate AI to enhance ticket triage, categorization, and routing. Develop and maintain AI-assisted support pipelines using tools like Claude to automate first responses, summarize tickets, and suggest resolutions. Act as a key link between customers and internal teams (Engineering, Product, Sales), ensuring effective escalation and resolution of complex issues. Build strong relationships with stakeholders throughout the company. Share regular updates on support performance, customer satisfaction (CSAT/NPS), and sentiment with senior management. Investigate recurring issues through root cause analysis and collaborate with Product and Engineering to implement solutions. Represent the customer perspective internally, identifying opportunities to improve support processes, tools, and AI integration.

Role Overview PMG is looking for an Executive Assistant in London to support the executive team. This role centers on organizing schedules, coordinating meetings, and keeping communication smooth between departments. What You Will Do Manage calendars and appointments for executives Arrange and coordinate meetings Facilitate communication across teams What We Look For Strong organizational skills Proactive approach to problem-solving Experience supporting leadership or executives This position is based in London, UK.