Senior Customer Support Executive at Zego | London

Zego is hiring a Senior Customer Support Executive in London. This position centers on helping customers with their questions and concerns, ensuring each interaction leaves a positive impression. Role overview The Senior Customer Support Executive works directly with customers, handling inquiries and offering support for Zego’s products. The role involves communicating across multiple channels to address needs and strengthen customer relationships. What you will do Resolve customer inquiries promptly and professionally Provide detailed product support Promote a positive experience in every interaction Engage with customers through various communication channels Location This position is based in London, England.

Join zeneducate as a Senior Customer Support Executive and take your career to the next level! In this dynamic role, you will be at the forefront of enhancing customer satisfaction by providing exceptional support and solutions. Your expertise will help guide our clients through their journey, ensuring they have the resources and assistance they need to succeed.We are looking for a proactive individual who thrives in a fast-paced environment. You will be responsible for managing customer inquiries, troubleshooting issues, and delivering solutions that exceed expectations. This role requires excellent communication skills, a passion for customer service, and the ability to work well both independently and as part of a team.

Join Zego, a Leading Commercial Motor Insurer!At Zego, we are committed to revolutionizing the insurance industry by simplifying the experience for our customers, from scooter delivery riders to private hire taxi drivers. Our mission is to save people time and money while making insurance more accessible and human-friendly.Since our inception in 2016, we've challenged the complexities of traditional insurance, providing tailored solutions that empower professional drivers across the UK and Europe.Having raised over $200 million in funding, we have evolved from a start-up into an industry leader, with much more innovation on the horizon.About the Role:We are seeking an enthusiastic and results-driven Customer Support Executive to enhance our customer experience. In this dynamic role, you will engage directly with customers through phone, email, and LiveChat, playing a pivotal role in Zego’s growth and success. You will be part of a collaborative, high-performing team dedicated to achieving outstanding customer satisfaction.Your Responsibilities:Assist customers with Sales and Support inquiries via phone.Ensure customer satisfaction by providing professional support over the phone.Maintain a positive, empathetic, and professional demeanor towards customers, building trustful relationships.Respond promptly to customer inquiries via email and live chat.Develop a comprehensive knowledge of our products to effectively address customer questions.Input customer information into our in-house system accurately.Qualifications for Success:Experience in a high-performing, target-driven customer service environment.A genuine passion for customer experience advocacy.Strong listening skills to understand customer needs and an eye for detail.Ability to multitask, prioritize, and manage time efficiently.Adaptability and quick learning capabilities.Availability to work 37.5 hours weekly between 8 am - 6 pm, Monday to Sunday.What’s it like to work at Zego?Joining Zego will be a career-defining opportunity. Our team members are empowered to reach their full potential, delivering exceptional work that makes a real difference. We value every individual’s contribution to our collective success and provide plenty of room for personal and professional growth.

We are seeking a dedicated and experienced Senior Customer Support Agent to join our dynamic team at ben. In this role, you will play a pivotal part in enhancing customer satisfaction by providing exceptional support and resolving inquiries efficiently. You will be the face of our company, guiding customers through their challenges and ensuring they have a seamless experience.Your responsibilities will include managing customer queries, providing product knowledge, and finding solutions to complex issues. You will also collaborate with other departments to improve our services and facilitate a positive customer journey.

Join our dynamic team at PitchBook Data as a Customer Support Specialist, where you will play a pivotal role in enhancing customer satisfaction and ensuring a seamless experience for our users. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing comprehensive support regarding our financial data services.

Join DeepLDeepL is a pioneering global AI product and research company dedicated to developing secure and intelligent solutions for intricate business challenges. Trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, DeepL's Language AI platform excels in human-like translation, enhanced writing, and real-time voice translation.Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL has grown to over 1,000 enthusiastic employees, backed by renowned investors such as Benchmark, IVP, and Index Ventures.Our ambition is to lead the global market in reliable, intelligent AI technologies, crafting products that enhance communication, nurture connections, and generate meaningful impacts. We are on the lookout for talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is the place for you.What Makes Us UniqueOur unique approach combines cutting-edge AI technology, impactful work, and a culture that nurtures personal growth. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work processes.When we share insights about life at DeepL, the feedback is overwhelmingly positive. Whether it’s because of our technology that facilitates better communication and productivity for millions, or the trust, curiosity, and care that define our culture, our team thrives together.Joining DeepL means being part of a team committed to continuous innovation, growth, and well-being. Learn more about our culture on LinkedIn, Instagram, and our Blog.About the RoleAs a Senior Premium Support Specialist, you will be instrumental in providing high-level support to our Premium and Enterprise clients globally. You will adeptly troubleshoot complex issues, confidently manage escalations, and collaborate closely with internal teams to ensure effective resolutions and outstanding customer satisfaction. This position is perfect for someone who enjoys merging technical problem-solving with direct customer engagement and aims to significantly enhance the customer experience.

At Marqeta, we are redefining the way money moves. As pioneers in embedded finance, we are part of a market opportunity valued in the trillions. Our card issuing platform empowers businesses with unparalleled flexibility and real-time control for issuing cards, authorizing transactions, and managing payment operations effectively. We proudly support well-known brands in the new economy, including Block, Cash App, Affirm, Instacart, DoorDash, Uber, and Walmart. This is a unique opportunity to collaborate with innovators globally and help unlock equitable financial access for everyone.Position Overview:The Senior Production Support Engineer role within our European team is essential to enhancing the customer experience at Marqeta. We are committed to delivering top-notch support and service to our clients. In this role, you will be instrumental in addressing the technical needs of our customers.Your Impact:Configure environments and controls effectively.Collaboratively troubleshoot as customers integrate with our platform, guiding them through technical documentation and identifying root causes of issues.Deliver exceptional support to our customers:Address inquiries through tickets, emails, and other communication channels.Take ownership of inquiries, issues, and escalations.Conduct problem-solving, diagnosis, root cause analysis, and develop corrective action plans for identified issues.Work cross-functionally to resolve issues and enhance customer care.Become a product expert in Marqeta.Assist in monitoring production transaction volume, functionality, capacity, and performance metrics.Respond to alerts and analyze data trends that impact customers.Coordinate and execute internal projects aimed at improving the support process.Proactively monitor and optimize issuer resolution, implementing corrective action plans as necessary.Engage with Product, Engineering, and Technical Operations teams to provide feedback on production support-related challenges and improvements.Provide on-call support during rotations and for escalations.Advise new customers on technical solutions that align with their business needs, balancing best practices with regulatory constraints and platform evolution.Guide customers through technical documentation during integration, assessing error root causes collaboratively.Offer feedback to product, engineering, design, and development teams to enhance customer experience.

About MasabiMasabi is at the forefront of the fare payment revolution, enabling millions of riders to navigate their journeys effortlessly around the globe. Our innovative fare collection platforms allow passengers to conveniently purchase and present tickets for public transport using mobile devices, ticket machines, or simply by tapping their bank cards.Our flagship Justride platform operates in over 250 locations worldwide, including major cities. With our pioneering mobile ticketing SDK, we collaborate with industry giants like Uber, Moovit, and Transit.At Masabi, your career journey is just as important as the ones we facilitate for our users. Joining us means becoming part of a diverse network of innovators passionate about delivering exceptional results. Here, you'll find the resources and support needed to forge the career path you desire.

About MoneyboxAt Moneybox, we are committed to empowering individuals to enhance their lives. We believe that true wealth extends beyond mere financial resources; it encompasses the freedom, opportunities, possibilities, and peace of mind that come with effective wealth management. As an award-winning wealth management platform, we proudly assist over 1.5 million users in building their wealth, whether they are saving for their first home, investing, or planning for retirement.About the RoleAs a Customer Care Executive at Moneybox, you will be an integral part of our dedicated Customer Care team, focusing on handling escalations and providing specialized support within our broader customer operations department. You will play a crucial role in assisting customers who face vulnerabilities, resolving complaints and escalations, and navigating challenging situations such as bereavements.Reporting to the Customer Care Team Lead, you will collaborate across all Customer Care areas to ensure positive outcomes for our clients. It is essential to possess in-depth knowledge of Moneybox products and services to deliver exceptional customer care. We seek an empathetic professional who is passionate about advocating for customers' best interests and is comfortable engaging in difficult conversations when necessary.As part of our small but impactful team, regular collaboration with all customer-facing teams is vital. You will often engage in initiatives aimed at enhancing service quality, adapting to regulatory changes, and improving operational efficiencies and customer satisfaction.In addition to the responsibilities outlined in the job specification, your role will encompass the following duties:De-escalation:- Calmly manage tense situations and de-escalate conflicts with customers.- Maintain professionalism and composure even under pressure.- Actively listen to customers and address their concerns effectively.Prompt Assistance:- Timely respond to customer inquiries and complaints.- Provide regular updates regarding the status of customer issues.- Ensure all customer inquiries are resolved efficiently.Creative Problem-Solving:- Identify and recommend innovative solutions to customer issues.- Think outside the box to address complex challenges.- Continuously explore opportunities to enhance customer service processes.

FRP Advisory is hiring an Executive or Senior Executive to focus on governance in the London office. This role centers on building and applying governance frameworks, with a strong emphasis on regulatory compliance and supporting strategic projects that improve how the business operates. Main responsibilities Develop and implement governance frameworks that meet regulatory standards. Monitor compliance and address any gaps or risks. Support strategic initiatives aimed at improving operational effectiveness. Collaborate with teams across departments and maintain strong relationships with stakeholders at every level. What we look for Experience in governance, compliance, or a related field. Ability to lead projects and work proactively. Strong communication skills for engaging with colleagues and stakeholders. Comfort working in a collaborative environment.

Role overview Campfire seeks a Customer Support Manager for the EMEA region, based in London. This position focuses on assisting customers with both technical and accounting questions, managing complex support cases, and developing a deep understanding of Campfire’s products. As Campfire expands, this role will influence how the company supports its users and shapes the customer experience. What you will do Handle a variety of customer support cases, including those involving technical and accounting matters Build and maintain detailed knowledge of Campfire’s products Collaborate with Product, Engineering, and Customer Success teams to share customer feedback and drive product improvements Help refine and enhance support processes and strategies as the company grows Who this role suits This role is a good match for someone who enjoys working through challenges, adapts easily to new situations, and is interested in developing leadership skills over time.

Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.

At Synthesia, we are revolutionizing the way businesses communicate through AI video technology. As the premier AI video platform, we proudly serve over 90% of the Fortune 100 companies. Founded in 2017 and based in London, our dynamic team spans across Europe and the US, dedicated to pushing the boundaries of visual communication and enterprise skill enhancement.With our recent Series E funding of $200 million, we now boast a $4 billion valuation and have raised over $530 million from top-tier investors such as Accel, NVentures (the VC arm of Nvidia), Kleiner Perkins, GV, and Evantic Capital, alongside visionaries from Stripe, Datadog, Miro, and Webflow.As a Customer Support Specialist, you will be the essential first point of contact for our customers, providing expert assistance and support to resolve any inquiries or challenges they may face with our products or services.Your responsibilities include:Promptly respond to customer inquiries via email, chat, or social media with professionalism and courtesy.Deliver accurate information and solutions to clients, effectively addressing their concerns.Recognize and escalate complex issues to Tier 2 support when necessary.Collaborate seamlessly with technical support specialists, product support teams, and leadership to ensure swift resolution of customer issues.Maintain precise customer records in our CRM systems, including Intercom and Salesforce.Achieve and exceed individual and team performance metrics (KPIs) such as response times, issue resolution rates, and customer satisfaction scores.Continuously enhance your product knowledge to stay updated on our offerings and processes.Provide constructive feedback to improve customer support strategies and operations.About you:High school diploma or equivalent; a degree in a related field is a plus.Minimum of 1 year experience in a technical support role.Exceptional verbal and written communication skills.A customer-centric mindset with a passion for exceeding customer expectations.Strong multitasking abilities and problem-solving skills.

Join Wise as a Senior Data Science Manager focused on enhancing our Customer Support operations. In this pivotal role, you will lead a talented team of data scientists, driving data-driven strategies to optimize customer experiences and improve support efficiency. You will collaborate closely with cross-functional teams to analyze customer data, identify trends, and provide actionable insights that influence product development and support initiatives.

At Clarion Events, we put our people at the forefront of everything we do. Our core values of PASSION, CARE, IMAGINATION, and TRUST guide our operations across all exhibitions and conferences.If you resonate with our values and aspire to contribute to a thriving, innovative global enterprise, we encourage you to apply.Your Opportunity:We are thrilled to announce an opening for an Executive Assistant (EA) within our London office, tasked with providing comprehensive administrative support to our senior board-level executives.This role encompasses support for three executives, along with ad hoc assistance for the Group CEO and the CEO of EMEA.Your responsibilities will include proactive diary management, organizing travel arrangements (including visa applications), and handling day-to-day administrative tasks such as expense reporting, purchase order and invoice management, and reconciling monthly credit card statements. Additionally, you'll be expected to assist other EAs during peak periods.We are looking for a talented, proactive, and experienced team player who has a history of thriving in fast-paced environments and possesses a solid understanding of the core functions of central departments.This position is hybrid, with a commitment to work four days in the office (Monday to Thursday) for the first six months. After this period, there may be flexibility to reduce to three days in the office based on work commitments.

About KrooKroo is on a mission to redefine banking by being the first financial institution that is genuinely trusted and cherished by its customers. We empower individuals to take charge of their financial destinies and reach their aspirations while positively contributing to the environment.At Kroo, integrity, transparency, and honesty are at the core of our values. We aim high, dream big, and are unwavering in our pursuit of excellence. Innovation and continuous learning are part of our ethos, and we are committed to this journey together.As a Vulnerable Customer Support Specialist, you will take a proactive role in managing customer vulnerabilities, ensuring outstanding service for those with additional needs, and providing valuable insights to enhance processes and workflows. Join us as we continue to grow and make a difference!

Join our dynamic team at Hiya as a Customer Success Support Specialist. In this role, you will be pivotal in enhancing customer satisfaction by providing exceptional support and guidance. You will work closely with our clients to resolve their inquiries and ensure they derive maximum value from our products and services.

Join our dynamic team at loveholidays as a Senior CRM Executive, where you will play a pivotal role in enhancing our customer relationship management strategies. You will be responsible for developing and executing innovative CRM campaigns that drive customer engagement and retention. Your expertise will be critical in analyzing customer data to deliver personalized experiences, ensuring that our clients enjoy the best possible service.

Pineapple Contracts is excited to announce a fantastic opportunity with our partner company, Workagile.JOB TITLE: Sales & Client Support ExecutivePRIMARY LOCATION: Clerkenwell, LondonWORKING HOURS: 7.30am - 4.30pmAbout the Role:Join our dedicated and dynamic team at Pineapple Contracts as we seek a Sales & Client Support Executive to enrich our growing business environment. In this pivotal role, you will support our sales team by preparing quotations, managing client communications, updating our CRM system, and coordinating order processes to ensure an efficient sales operation. Your responsibilities will include handling inquiries, scheduling meetings, and assisting with events and client visits. With our compact team structure, every day will present new challenges and opportunities!You are a highly organized and proactive individual, adept at multitasking with confidence. Your strong communication skills and keen attention to detail will be essential as you support others while working with systems like Pipedrive to ensure seamless operations.Key Responsibilities:Provide essential support to the sales team, ensuring reliable sales assistance and professional client interactions.Generate accurate and timely quotations using our CRM (Pipedrive), and support the sales team with presentations, documentation, and ad-hoc materials.Proactively manage customer inquiries, ensuring clear communication and swift follow-up.Establish and maintain project deals in Pipedrive, keeping the CRM data organized and current.Facilitate order onboarding and coordinate purchase orders with the customer care team for smooth transitions.Monitor live orders, flagging necessary follow-up actions to assist the sales team in maintaining order efficiency.Manage the general sales inbox, prioritizing and addressing inquiries effectively.Engage with existing clients to share updates on new product launches and assist in scheduling appointments for account managers.Assist in qualifying inquiries and follow-ups, enabling the sales team to concentrate on high-value opportunities.Collaborate closely with Design and Supply Chain teams on unique projects, ensuring that queries are resolved and opportunities maximized.Provide second-line support for incoming phone calls, taking accurate messages as needed.Oversee the preparation and distribution of sample packs and supporting materials.Manage showroom resources, ensuring literature, samples, and merchandise are adequately stocked.

About MarshmallowAt Marshmallow, we are dedicated to simplifying the migration process.Addressing a systemic challenge of this scale demands a team of inquisitive minds who tirelessly seek solutions. We encourage individuals to question the why, challenge assumptions, and proactively take steps to create better methods.Our careers at Marshmallow revolve around ongoing development, with a strong emphasis on learning. You will be encouraged to elevate your skills and will receive the necessary tools and guidance to achieve this. This commitment enables you to produce meaningful work and influence positive change.If you resonate with our mission at Marshmallow, we invite you to delve into our Culture Handbook to discover more about our values.Advance our mission, and take your career to new heights.Customer Operations at MarshmallowCustomer Operations serves as the vital link between our organization and the individuals we assist. From clarifying complex terminology and intricate regulations to ensuring our customers feel valued and understood, every interaction is an opportunity to support them during a challenging transition. You will utilize the latest tools and processes while having the freedom to explore innovative ideas.The environment is dynamic, the challenges diverse, and you will gain more experience in a year than many do in three. We seek individuals who remain curious in unpredictable situations, ask insightful questions before rushing to solutions, and offer fresh perspectives to improve our processes. In return, you will receive early trust, be supported by a close-knit team, and have the opportunity for rapid advancement in the initial phases of your career.Your Responsibilities:The Senior Collections Executive is pivotal to Marshmallow’s financial well-being, focusing on the fair, responsible, and compliant recovery of outstanding debts. You will assist customers throughout their repayment journey, proposing customized solutions that adhere to FCA regulations and the Consumer Duty.In this role, you will communicate with customers facing financial arrears, guiding them toward sustainable repayment options while ensuring a positive experience, even in difficult times. By balancing negotiation skills, empathy, and regulatory compliance, you will assist customers in fulfilling their obligations while safeguarding the company from financial risk.