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Senior Customer Support Engineer

FivetranToronto, Ontario, Canada
Hybrid Full-time CA$90.9K/yr - CA$109K/yr

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Experience Level

Mid to Senior

Qualifications

Engage directly with customers to troubleshoot and resolve intricate technical challengesAssume complete responsibility for customer cases, including investigation, root cause analysis, resolution, and follow-upProvide support across various channels effectively

About the job

Since its inception, Fivetran has been dedicated to simplifying and ensuring reliable access to data, akin to how we use electricity. Our innovative technology allows customer data to seamlessly arrive in their data warehouses, fully structured and ready for query, with no engineering or maintenance needed. We take pride in empowering organizations to harness the full potential of their data every day.

About the Role

Fivetran is at the forefront of building data pipelines that fuel the modern data ecosystem for countless companies. Our Customer Support team collaborates with client teams globally to provide unparalleled support that combines profound technical knowledge with a strong customer-centric approach.

We are seeking a Customer Support Engineer who possesses exceptional technical troubleshooting abilities, effective communication skills, and an unwavering commitment to delivering top-notch results for our customers. In this capacity, you will engage with both new and existing clients in a highly technical role, tackling complex issues, managing escalations with professionalism, and closely collaborating with engineering and product teams to resolve issues and prevent future occurrences. By adopting a collaborative and comprehensive approach, you will serve as the technical advocate for our customers within Fivetran, championing their needs while enhancing product quality and operational excellence.

This full-time position is based in our Toronto office, featuring a hybrid work model that allows for a blend of remote flexibility and in-person collaboration, with two days in the office each week.

About Fivetran

Fivetran is a leading data integration platform that enables businesses to connect their data sources effortlessly, ensuring that they can make data-driven decisions reliably and efficiently.

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