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Senior Customer Support Associate

PleoCopenhagenNew
On-site Full-time

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Experience Level

Experience

Qualifications

Fluency in written and spoken English as well as Danish or German. Passionate about delivering exceptional customer support via live chat, email, and phone. Analytical and persistent problem-solving skills.

About the job

Pleo is changing how businesses manage spending, making financial processes simpler for both finance teams and employees. With a decade of growth and over 40,000 customers, the company continues to expand its reach in the fintech space. The team in Copenhagen includes more than 850 professionals from over 100 nationalities, all focused on improving business spending solutions.

This Senior Customer Support Associate position is a 12-month fixed-term contract. The role centers on delivering outstanding service to customers as Pleo grows its operations. Candidates with a strong background in customer support and an interest in fintech products will find this role rewarding.

What you will do

  • Communicate with customers through chat, email, and phone to ensure a positive experience with Pleo.
  • Troubleshoot and resolve product-related issues, escalating complex cases as needed.
  • Work closely with other teams to share customer insights that can help shape product development.
  • Document key learnings and contribute to the knowledge base to support team-wide growth and information sharing.

Requirements

  • Fluency in both written and spoken English and either Danish or German.
  • Experience providing attentive support via live chat, email, and phone.
  • Strong problem-solving skills, persistence, and an analytical mindset when facing challenges.

This role offers the chance to make a direct impact on customer satisfaction and the ongoing success of Pleo's fintech solutions.

About Pleo

Pleo is a forward-thinking company dedicated to transforming spend management through innovative solutions that empower both finance teams and employees. With a diverse workforce and a commitment to excellence, we strive to deliver the future of business spending.

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