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Senior Customer Support Associate (Fluent in German)

PleoCopenhagenNew
On-site Full-time

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What You'll Be DoingAs a Senior Customer Support Associate, your role will include:Engaging directly with customers via chat, email, and phone to provide an effective, enjoyable Pleo experience. Diagnosing and resolving customer issues related to the Pleo product, escalating to internal teams as necessary. Gathering customer insights to provide feedback and support to cross-functional teams in product development. Contributing to our knowledge base by sharing insights and learnings to foster growth within the team.

About the job

Pleo builds tools that make spend management simpler for finance teams and employees. The company’s mission centers on helping businesses move beyond routine processes and expectations.

Since its founding, Pleo has aimed to deliver more than expected, a principle reflected in both its name and its approach to product development. Today, more than 40,000 customers rely on Pleo’s solutions.

With a team of over 850 people representing more than 100 nationalities, Pleo values diverse perspectives and a shared drive to solve complex challenges. Every decision here can impact customers and the company’s direction. The team welcomes those who enjoy identifying customer needs, simplifying problems, and seeking better ways to work, even when the path forward isn’t always clear.

About Pleo

Pleo is at the forefront of redefining how businesses manage expenses. With a focus on creating seamless financial solutions, we empower teams to take control of their spending, driving efficiency and clarity. Join us in transforming financial management for organizations worldwide.

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