Senior Customer Success Partner, Enterprise

Nice Ltd. is looking for a Principal Partner Success Implementation Engineer based in London. This position centers on enhancing partner experiences and ensuring the effective rollout of company solutions. Key responsibilities Collaborate with both internal teams and external partners to deliver solutions tailored to partner requirements. Develop and sustain strong working relationships with partners during each stage of the implementation process. Provide support to partners, helping them adopt Nice Ltd. products and maintain satisfaction over time. Role focus This role emphasizes communication, relationship building, and hands-on support to help partners achieve success with Nice Ltd. solutions.

As a Partner Implementation Consultant at FloQast, you will be instrumental in fostering and enhancing our implementation partnerships. Your role will involve designing and delivering comprehensive learning programs tailored to empower our implementation partners with the knowledge and skills to effectively utilize and implement FloQast’s innovative products. Building strong, collaborative relationships with our outsourced implementation partners is crucial to ensure the successful launch, adoption, and growth of our product suite, as well as to cultivate advocates for our solutions. *Visa sponsorship is NOT available at this time

At NICE, we continually push the boundaries of what is possible. Our ambition drives us to be innovators in our field, and we are committed to excellence in everything we do. If you share our passion for challenge and success, we invite you to consider an opportunity that could ignite your career.Position OverviewThe Partner Success Manager plays a pivotal role in nurturing relationships and driving performance across our Resell Partners and GSI/BPO Partners. This dynamic position is focused on enhancing partner engagement, managing partner programs, and ensuring that our partners have the essential resources and guidance to deliver exceptional value to their customers. As the primary point of contact for assigned partners, you will support strategic initiatives and foster partner enablement to achieve operational excellence. Your ImpactPartner Account ManagementAct as the main relationship manager for assigned Resell and GSI/BPO Partners.Gain a deep understanding of partner business models, objectives, and performance indicators to align goals and drive mutual success.Assist partners in increasing adoption, expanding their services, and maintaining ongoing engagement with our platform.Program ManagementOversee partner programs, enablement efforts, and readiness initiatives to assure partner proficiency and consistency.Track partner performance against established frameworks and offer guidance to enhance results.Facilitate partner communications, including updates and access to resources and strategic initiatives.Cross-Functional CollaborationCollaborate closely with Partner Success Implementation Engineers, Technical Account Managers, Sales, Technical Support, and Product teams to provide partners with seamless support.Share partner feedback and insights with internal teams to drive product enhancements and operational improvements.Engage in partner reviews and contribute to strategic planning sessions.

At Orgvue, we are revolutionizing organizational design and planning through our innovative software platform. Our mission is to empower organizations to transform their workforce by gaining a deep understanding of their operations and the capabilities of their teams. We bridge the gap between strategy and execution, providing clarity and insight for organizations to evolve into high-performing, adaptable entities amidst the complexities of the modern workplace. Trusted by some of the world's most renowned enterprises and consulting firms, Orgvue helps visualize and model present and future organizational states, facilitating quicker and more informed decision-making. Headquartered in the UK, we also have a presence in the US, Canada, Europe, and Australia.About the RoleWe are seeking a dynamic Partner Success Manager to join our team. In this pivotal role, you will work closely with our strategic partners to maximize the value derived from their collaboration with Orgvue. Your ability to cultivate relationships, manage risks, and coordinate cross-functional initiatives will be essential in enabling our partners to effectively utilize Orgvue in their projects, thereby increasing the volume of Orgvue implementations over time.You will engage directly with leaders and super users, guiding them in executing collaborative plans that may include market strategies, custom technical solutions, project delivery, and user enablement activities. As a driving force, you will help partners enhance their internal Orgvue capabilities on critical projects with leading global companies. Additionally, you will act as a key liaison to our Product and Sales teams to propose enhancements that will enhance Orgvue and to expand our market presence through partner channels.When not directly engaging with partners, you’ll collaborate with colleagues on initiatives aimed at building and scaling our service offerings for the partner community.About YouYou are enthusiastic about joining a rapidly expanding international firm.You possess a passion for problem-solving in the Organizational Design and Transformation domain.You aspire to make a meaningful impact on some of the largest and most recognizable organizations.You thrive in fast-paced environments, enjoy tackling complex challenges, and appreciate wearing multiple hats.You enjoy collaborating with a diverse range of stakeholders, both internally and externally.You maintain composure under pressure and are committed to finding solutions, no matter how challenging.

Cadmus Technologies Ltd. is searching for a Director of Partner Success to help shape how universities advance assessment practices. This London-based role focuses on building and scaling the Customer Success function, working at the intersection of education and technology. Role overview This is a foundational position designed for someone who can lay the groundwork for a high-impact Customer Success team. Cadmus has an established product and strong demand in the market. The Director of Partner Success will be responsible for developing operational strength, expanding the team, and engaging senior leaders at partner institutions to drive meaningful outcomes. What you will do Collaborate with the Chief Revenue Officer to oversee key institutional relationships for Cadmus. Lead strategic discussions with universities and other partners, often at a senior level. Combine leadership with hands-on account work to understand the needs and dynamics of each partner. Key performance indicators (first year) UK net revenue retention: Achieve strong retention by delivering measurable improvements for students and staff, focusing on renewals and expansions that reflect real impact. Build a high-performing Customer Success team: Recruit and develop a team with both institutional insight and commercial skill, capable of independently managing renewals and expansions. Develop senior stakeholder relationships: Establish direct, trusted connections with key university decision-makers to ensure Cadmus is involved in important institutional decisions. Establish operational infrastructure: Set up respected processes for account health, success planning, and quarterly business reviews, forming the backbone of a valued Customer Success function.

Cadmus supports universities in achieving real teaching and learning results. Institutions that deliver strong outcomes see higher student retention and loyalty, while those that do not risk falling behind. As Cadmus expands in the UK and Europe, assessment is becoming a priority at senior university levels. The Partner Success Manager will help shape how universities use Cadmus and drive meaningful change in teaching and assessment practices. This position is based in London and focuses on supporting institutional partners across the UK and EU. Role overview This role manages a portfolio of university accounts, working directly with Deputy Vice-Chancellors, Pro Vice-Chancellors, learning and teaching teams, and academic staff. The main goal is to achieve measurable improvements in assessment design and delivery, rather than focusing solely on customer satisfaction. Key performance indicators Build and maintain a strong portfolio with high adoption and renewal rates, using clear outcomes to support evidence-based renewal discussions. Identify and address risks early by spotting signs of disengagement or stakeholder changes and resolving issues before they escalate. Grow at least two accounts beyond initial contracts by delivering value that encourages deeper engagement with Cadmus. Influence Cadmus’ product and service direction by sharing partner insights that help shape offerings to better meet institutional needs. Requirements At least 5 years of experience in customer success or account management, ideally within EdTech or SaaS for institutional clients. Strong knowledge of the UK higher education sector, including decision-making processes and key stakeholders. Commercial awareness combined with a commitment to delivering results for customers. Excellent communication skills, comfortable moving between procurement and teaching strategy discussions. What sets you apart Focus on outcomes and address solution gaps directly. Genuine interest in teaching and learning. Build trust and reliability with partners, especially during challenges. Motivated by navigating complex institutional environments.

At NICE, we embrace challenges and strive to exceed limits. We are driven by ambition, innovation, and a commitment to success. If you're passionate about making an impact and ready for a rewarding career, we invite you to join us.Role OverviewThe Director of Partner Success - Reseller will lead a dynamic team of Partner Success Managers and Implementation Engineers. This pivotal role focuses on ensuring strategic alignment, delivering exceptional partner experiences, and driving value for our resale partners throughout the region. You will serve as a key link between internal teams and regional leadership, fostering operational excellence within our partner ecosystem.Key ResponsibilitiesLead, mentor, and develop a high-performing team of Partner Success Managers and Engineers.Set team goals and performance metrics that align with organizational objectives.Promote a culture of accountability, collaboration, and continuous improvement.Strategic Partner ManagementOversee and guide major partner relationships within the resale channel.Align partner success plans with business goals to ensure long-term growth and retention.Facilitate support and resources for partners by addressing challenges and removing obstacles.Executive Relationship BuildingStrengthen and maintain senior-level relationships with key resell partners.Provide strategic updates and actionable insights to executives, ensuring clarity and alignment.

About Polygon LabsPolygon Labs is a pioneering global leader in blockchain payments technology, dedicated to crafting and managing infrastructure that facilitates instantaneous, reliable transactions at internet scale. Our mission is to transition all forms of currency to the blockchain ecosystem. We are developing the Polygon Open Money Stack, a comprehensive and integrated suite of services designed to enable seamless monetary transactions worldwide. Our robust infrastructure has already enabled trillions of dollars in on-chain value transfers, supporting millions of daily transactions for some of the world's most prominent banks, fintech companies, enterprises, and consumer applications.Your RoleAs the Head of Partner Success, reporting directly to the Global Head of Business, you will spearhead the Partner Success team at Polygon Labs, nurturing relationships with our most strategic clients within the ecosystem. This vital role is focused on delivering an exceptional client experience from the onboarding phase through to sustained growth, while also establishing the necessary systems, processes, and team structure to enhance enterprise adoption of Polygon Labs' innovative products. If you are passionate about transforming the way leading institutions engage with blockchain infrastructure and driving tangible customer outcomes, this position presents a unique opportunity to shape and lead a high-impact function.Your ResponsibilitiesFoster and maintain robust relationships with senior executives and C-level decision-makers across key strategic accounts.Lead and mentor a dynamic team of account managers, creating scalable processes for onboarding, implementation, and ongoing account management.Design and refine comprehensive post-sales workflows to guarantee a seamless client experience from contract execution to live deployment and beyond.Collaborate cross-functionally with Engineering, Product, Sales, Finance, and Marketing to amplify the customer voice and guide product development.Oversee customer retention, contract renewals, and growth initiatives by identifying upsell and cross-sell opportunities across the Polygon Labs product portfolio.Establish data-driven reporting frameworks to monitor client satisfaction, product adoption, and overall account health.Serve as the primary escalation point for client-related issues, including billing, inquiries, and audit requests.Conduct regular client engagement activities, including monthly check-ins and quarterly business reviews.Contribute to revenue tracking, forecasting, and reporting for internal leadership and external stakeholders.Act as a strategic liaison between clients and the Polygon Labs team to ensure alignment and satisfaction.

Role Overview Anaplan is seeking a Partner Success Director for the EMEA region, based in London. This leadership role focuses on building and maintaining strong relationships with partners, helping them succeed as they work with Anaplan’s planning platform. What You Will Do Guide partners through integrating and using Anaplan’s platform Support partners in improving their operational capabilities Work closely with collaborators to achieve shared goals Serve as a strategic advisor to ensure partner success What We Look For Experience leading partner relationships in a technology or SaaS environment Strategic thinking and a collaborative approach Strong communication and relationship-building skills Ability to deliver results through teamwork This position is based in London and covers the EMEA region.

We are seeking a talented and driven Implementation Engineer to join our fast-growing team at Stacks. As an Implementation Engineer, you will play a crucial role in delivering cutting-edge solutions to our clients, ensuring seamless integration of our products into their systems.Your responsibilities will include collaborating with cross-functional teams, troubleshooting implementation issues, and providing technical support to ensure client satisfaction. If you are passionate about technology and enjoy solving complex problems, we want to hear from you!

At NiCE Systems, we embrace challenges and constantly push our boundaries. We are a dynamic team of innovators and leaders, dedicated to achieving excellence and driving meaningful change. If you share our passion for pushing limits, this is your chance to ignite your career.Role Overview: Professional Services Implementation EngineerAs a vital member of our implementation team, you will spearhead projects that are integral to our clients' success. You will expertly configure Proactive AI solutions, aligning them with industry best practices and specific customer needs, while also ensuring seamless collaboration across multiple departments.In this role, you will partner closely with Customer Success, Product Development, and AI Innovation teams to capture and translate business and technical requirements for Proactive AI deployments, whether in pilot phases or live production environments.The Implementation Engineer also plays a key leadership role, providing mentorship and support to junior team members.

We are seeking an experienced Principal Implementation Manager to join our dynamic team at Wise. In this pivotal role, you will lead the successful implementation of our cutting-edge financial solutions for clients, ensuring that projects are executed on time and to the highest standards. You will collaborate closely with cross-functional teams, including product development and customer support, to deliver exceptional results that drive customer satisfaction.

Join FreedomPay as a Partner Success Manager and be the key liaison for our esteemed enterprise partners. In this dynamic role, you will ensure partner needs are met through proactive communication and relationship management. Ideal candidates will possess a strong background in the payment industry, thrive in a fast-paced technical environment, and enjoy collaborating with cross-functional teams to foster partner satisfaction and drive long-term success.

Humaans develops workplace infrastructure software for companies scaling rapidly across the globe. The platform started as a basic system of record and now offers a comprehensive workforce management solution. Athena, the AI layer, coordinates workflows across HR, IT, Finance, and Operations, helping organizations make informed decisions and adapt as they grow. Customers range from startups like Lovable, Poolside, Fyxer AI, and Tandem Health to established firms such as Quantexa, Sellpy, Manychat, Gigs, Croud, and Threecolts. These teams use Humaans to handle complexity and work more efficiently. The company has raised $20 million from investors and founders including Lachy Groom (Physical Intelligence) and Stewart Butterfield (Slack). Role overview The Implementation Manager ensures customers gain value from Humaans from the very beginning. With Athena now available, this role guides organizations through setting up an AI-driven people platform, encouraging adoption, and building lasting relationships. The position emphasizes accuracy, efficiency, and a strong customer experience. AI tools support daily work by streamlining processes, identifying issues early, and improving future rollouts. The Implementation Manager supports both the core HRIS and Athena platforms, making sure customers are well positioned from day one. What you will do Oversee the full implementation process for new clients, from contract signing through to launching the solution Handle complex data sets and tailor solutions to suit each organization Work closely with Sales, Customer Success, Product, and Engineering teams to deliver seamless, memorable implementations Location This position is based in London.

The Portfolio Implementation Analyst role at Evelyn Partners centers on executing and managing investment strategies for a broad client base. This position involves close collaboration with asset managers, clients, and various stakeholders to support the smooth implementation of investment portfolios. Role overview Daily work focuses on ensuring that investment portfolios are executed accurately and efficiently. The analyst will contribute to optimizing portfolio performance, drawing on strong analytical abilities and a careful approach to detail. Collaboration Regular interaction with asset managers and clients is a key part of the job. The analyst helps coordinate between different parties, supporting clear communication and effective portfolio management. What you will bring Analytical skills for monitoring and optimizing portfolio performance Attention to detail in managing portfolio implementation tasks Ability to work well with colleagues and clients to deliver high-quality service

Join Asana as a Senior Implementation Manager, where you will lead strategic initiatives to enhance our customer experience. You will be instrumental in guiding teams through the implementation process, ensuring that our innovative solutions are seamlessly integrated into clients’ workflows. This position is ideal for a proactive leader who thrives in a dynamic environment and is passionate about driving customer success.

About HightouchHightouch is a pioneering AI platform tailored for marketing and growth teams. Our advanced AI agents revolutionize marketing workflows, empowering marketers to produce content, strategize campaigns, and implement initiatives with unparalleled speed and efficacy.At Hightouch, we leverage the convergence of significant technological advancements: the rise of large language models (LLMs) and agentic AI, coupled with the rapid adoption of cloud data warehouses like Snowflake and Databricks. This unique positioning has established us as a frontrunner in AI-driven marketing, partnering with industry giants such as Domino’s, Chime, Spotify, Ramp, Whoop, and Grammarly, among over 1000 others.Our dedicated team is committed to creating meaningful impacts for our customers. We tackle challenges with a foundation of first-principles thinking, prioritize swift and efficient actions, and foster a culture of compassion and kindness among colleagues. We seek team members who excel in communication, embrace a growth mindset, and are determined to achieve our collective objectives.About The RoleAs the Implementation Manager, you will be pivotal in driving successful implementations at Hightouch. Collaborating closely with Technical Architects, you will oversee the comprehensive implementation and enablement lifecycle for our Mid-Market and Enterprise clientele. Your primary responsibility will involve executing the technical facets of customer onboarding, ensuring a seamless integration of Hightouch into clients’ existing data frameworks while partnering with the Technical Architect who is responsible for the overall customer experience.In this capacity, you will serve as the product expert who translates intricate customer needs into actionable implementation strategies. Your ability to convey technical concepts clearly to both data engineering teams and business stakeholders will be essential. As the principal steward of the implementation lifecycle, your attention will be on developing repeatable and efficient implementation processes that can scale across our customer base while retaining the flexibility to meet distinctive enterprise requirements.What You’ll DoLead the onboarding journey for customers, partnering closely with Technical Architects to align technical execution with customer success goals.Design and refine implementation frameworks that can scale across various customer segments while addressing enterprise-specific needs.Facilitate technical discovery sessions and implementation workshops, working collaboratively with customer data engineering teams and business leaders.Create and maintain comprehensive technical documentation for implementations, covering integration specifications and data models.

Join Ramboll as a Principal Electrical Engineer in our London office, where you'll lead innovative projects and collaborate with a talented team of engineers. This role offers an exciting opportunity to shape the future of electrical engineering in a dynamic environment.

Join our dynamic team at AFRY as a Principal Civil Engineer, where you will lead innovative projects and drive engineering excellence in the heart of London. We are looking for a talented professional who can demonstrate exceptional technical skills and a commitment to sustainability and infrastructure development.