Senior Customer Success Partner, Enterprise

Role overview As a Senior Customer Success Partner at creatoriq, the focus is on supporting enterprise clients from the London office. The position centers on building strong, lasting relationships and guiding organizations through onboarding. Helping clients achieve their business goals with creatoriq’s solutions is a key part of the role. What you will do Develop and maintain partnerships with enterprise customers Lead onboarding to ensure clients get started smoothly Support clients as they work toward their business objectives using creatoriq’s products Identify ways to improve the client experience and contribute to account growth Share strategic insights and act proactively to address client needs Location This position is based in London.

We are seeking a dedicated and passionate Enterprise Customer Success Manager to join our team in the UK. In this pivotal role, you will be responsible for driving customer satisfaction and engagement while ensuring our enterprise clients achieve their desired outcomes with our products. You will collaborate closely with cross-functional teams to deliver exceptional service and build strong relationships with our clients.

At Orgvue, we are revolutionizing organizational design and planning through our innovative software platform. Our mission is to empower organizations to transform their workforce by gaining a deep understanding of their operations and the capabilities of their teams. We bridge the gap between strategy and execution, providing clarity and insight for organizations to evolve into high-performing, adaptable entities amidst the complexities of the modern workplace. Trusted by some of the world's most renowned enterprises and consulting firms, Orgvue helps visualize and model present and future organizational states, facilitating quicker and more informed decision-making. Headquartered in the UK, we also have a presence in the US, Canada, Europe, and Australia.About the RoleWe are seeking a dynamic Partner Success Manager to join our team. In this pivotal role, you will work closely with our strategic partners to maximize the value derived from their collaboration with Orgvue. Your ability to cultivate relationships, manage risks, and coordinate cross-functional initiatives will be essential in enabling our partners to effectively utilize Orgvue in their projects, thereby increasing the volume of Orgvue implementations over time.You will engage directly with leaders and super users, guiding them in executing collaborative plans that may include market strategies, custom technical solutions, project delivery, and user enablement activities. As a driving force, you will help partners enhance their internal Orgvue capabilities on critical projects with leading global companies. Additionally, you will act as a key liaison to our Product and Sales teams to propose enhancements that will enhance Orgvue and to expand our market presence through partner channels.When not directly engaging with partners, you’ll collaborate with colleagues on initiatives aimed at building and scaling our service offerings for the partner community.About YouYou are enthusiastic about joining a rapidly expanding international firm.You possess a passion for problem-solving in the Organizational Design and Transformation domain.You aspire to make a meaningful impact on some of the largest and most recognizable organizations.You thrive in fast-paced environments, enjoy tackling complex challenges, and appreciate wearing multiple hats.You enjoy collaborating with a diverse range of stakeholders, both internally and externally.You maintain composure under pressure and are committed to finding solutions, no matter how challenging.

Cadmus Technologies Ltd. is searching for a Director of Partner Success to help shape how universities advance assessment practices. This London-based role focuses on building and scaling the Customer Success function, working at the intersection of education and technology. Role overview This is a foundational position designed for someone who can lay the groundwork for a high-impact Customer Success team. Cadmus has an established product and strong demand in the market. The Director of Partner Success will be responsible for developing operational strength, expanding the team, and engaging senior leaders at partner institutions to drive meaningful outcomes. What you will do Collaborate with the Chief Revenue Officer to oversee key institutional relationships for Cadmus. Lead strategic discussions with universities and other partners, often at a senior level. Combine leadership with hands-on account work to understand the needs and dynamics of each partner. Key performance indicators (first year) UK net revenue retention: Achieve strong retention by delivering measurable improvements for students and staff, focusing on renewals and expansions that reflect real impact. Build a high-performing Customer Success team: Recruit and develop a team with both institutional insight and commercial skill, capable of independently managing renewals and expansions. Develop senior stakeholder relationships: Establish direct, trusted connections with key university decision-makers to ensure Cadmus is involved in important institutional decisions. Establish operational infrastructure: Set up respected processes for account health, success planning, and quarterly business reviews, forming the backbone of a valued Customer Success function.

Cadmus supports universities in achieving real teaching and learning results. Institutions that deliver strong outcomes see higher student retention and loyalty, while those that do not risk falling behind. As Cadmus expands in the UK and Europe, assessment is becoming a priority at senior university levels. The Partner Success Manager will help shape how universities use Cadmus and drive meaningful change in teaching and assessment practices. This position is based in London and focuses on supporting institutional partners across the UK and EU. Role overview This role manages a portfolio of university accounts, working directly with Deputy Vice-Chancellors, Pro Vice-Chancellors, learning and teaching teams, and academic staff. The main goal is to achieve measurable improvements in assessment design and delivery, rather than focusing solely on customer satisfaction. Key performance indicators Build and maintain a strong portfolio with high adoption and renewal rates, using clear outcomes to support evidence-based renewal discussions. Identify and address risks early by spotting signs of disengagement or stakeholder changes and resolving issues before they escalate. Grow at least two accounts beyond initial contracts by delivering value that encourages deeper engagement with Cadmus. Influence Cadmus’ product and service direction by sharing partner insights that help shape offerings to better meet institutional needs. Requirements At least 5 years of experience in customer success or account management, ideally within EdTech or SaaS for institutional clients. Strong knowledge of the UK higher education sector, including decision-making processes and key stakeholders. Commercial awareness combined with a commitment to delivering results for customers. Excellent communication skills, comfortable moving between procurement and teaching strategy discussions. What sets you apart Focus on outcomes and address solution gaps directly. Genuine interest in teaching and learning. Build trust and reliability with partners, especially during challenges. Motivated by navigating complex institutional environments.

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

Who Are We?At Postman, we are the foremost API platform, serving over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. Our mission is to empower developers worldwide to craft an API-first world by simplifying the entire API lifecycle and enhancing collaboration—ultimately allowing our users to create superior APIs at a faster pace.Headquartered in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where our journey began. As a privately held company, we are supported by renowned investors like Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Explore more at postman.com or connect with us on social media via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our broader vision at Postman.The OpportunityAs our customer base experiences unprecedented growth, we are on the lookout for seasoned Enterprise Customer Success Managers to expand our business in the UK.In this role, you will lead post-sale strategy and engagement across a portfolio of named Enterprise accounts. Collaborating closely with your customers, you will co-create Joint Success Plans that detail key objectives, milestones, and success criteria. By partnering with our Solutions Architecture and Customer Education teams, you will facilitate impactful enablement programs designed to rapidly address critical challenges. Regular interactions with key stakeholders will allow you to assess the value they derive from our platform and identify new opportunities for growth.This position is ideal for a tech-savvy professional passionate about Customer Success. The perfect candidate will be a strategic thinker with a proven track record in nurturing customer relationships, accelerating adoption, expanding use cases, and achieving exceptional customer outcomes.

Join KnowBe4, the global frontrunner in Human Risk Management, where over 70,000 organizations worldwide have trusted us for more than 15 years to secure their workforce against cyber threats. Our pioneering approach to security is powered by AI since 2016, establishing us as market leaders from day one.Our innovative HRM+ solution integrates ongoing risk intelligence, advanced technical defenses, and tailored training programs to foster robust security cultures within organizations. We empower businesses to understand, measure, and mitigate human risk across their teams, fortifying them against deepfakes and other emerging AI-driven threats.At KnowBe4, we believe that safeguarding organizations from cyber threats goes hand in hand with making a positive impact on the environment. True resilience is collective; it’s about protecting our people, our data, and our planet.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our innovative blend of proprietary technology and software empowers over 200,000 businesses globally—ranging from Brex and Rippling to Navan, Qantas, and SHEIN—by providing fully integrated solutions that encompass business accounts, payment processing, spend management, treasury functions, and embedded finance on a worldwide scale.Established in Melbourne, we boast a dynamic team of over 2,000 talented individuals spread across 26 offices worldwide. With a valuation of $8 billion and support from leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payment and financial platforms. If you’re eager to embark on a journey of ambitious growth, we invite you to join us.

At NiCE, we embrace challenges and strive to exceed our limits. Our ambition drives us as we innovate and aim for victory. We uphold the highest standards and consistently go beyond them. If you share our commitment to excellence, we offer a remarkable career opportunity that will ignite your passion.What does the role entail?The Senior Customer Success Manager plays a crucial role in ensuring that Cognigy’s customers feel thoroughly supported and guided throughout their experience with our products. You will be responsible for guaranteeing that customers achieve their desired outcomes while also identifying opportunities for future expansion. This position reports to the Director of Customer Success and will contribute to maintaining a balanced portfolio within the Customer Success team while facilitating effective external communication across the organization.How will you make a difference?Utilize your extensive background in enterprise software solutions to guide customers in strategically leveraging Cognigy’s technology, optimizing their investment through innovative AI applications.Conduct structured discovery processes to accurately identify customer needs and ensure the timely execution of solutions.Provide expert assessments and recommendations on our solutions, engaging in in-depth technical discussions to highlight the impact and value of our features.Engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing key decision-makers to drive transformative change within their organizations.Establish and monitor customer success metrics, using data-driven insights to refine strategies and report on the value delivered to customers and the business.Design and implement effective customer retention strategies, including regular executive business reviews and tailored engagement plans to reduce churn.Develop persuasive sales proposals for products and services, aligning them with customer objectives and negotiating mutually beneficial terms.Foster the growth of customer advocates through case studies, testimonials, and referrals, enhancing the company’s market reputation and growth.Collaborate closely with sales and technical teams to promote customer loyalty and satisfaction, ensuring a unified approach to long-term success.

About Polygon LabsPolygon Labs is a pioneering global leader in blockchain payments technology, dedicated to crafting and managing infrastructure that facilitates instantaneous, reliable transactions at internet scale. Our mission is to transition all forms of currency to the blockchain ecosystem. We are developing the Polygon Open Money Stack, a comprehensive and integrated suite of services designed to enable seamless monetary transactions worldwide. Our robust infrastructure has already enabled trillions of dollars in on-chain value transfers, supporting millions of daily transactions for some of the world's most prominent banks, fintech companies, enterprises, and consumer applications.Your RoleAs the Head of Partner Success, reporting directly to the Global Head of Business, you will spearhead the Partner Success team at Polygon Labs, nurturing relationships with our most strategic clients within the ecosystem. This vital role is focused on delivering an exceptional client experience from the onboarding phase through to sustained growth, while also establishing the necessary systems, processes, and team structure to enhance enterprise adoption of Polygon Labs' innovative products. If you are passionate about transforming the way leading institutions engage with blockchain infrastructure and driving tangible customer outcomes, this position presents a unique opportunity to shape and lead a high-impact function.Your ResponsibilitiesFoster and maintain robust relationships with senior executives and C-level decision-makers across key strategic accounts.Lead and mentor a dynamic team of account managers, creating scalable processes for onboarding, implementation, and ongoing account management.Design and refine comprehensive post-sales workflows to guarantee a seamless client experience from contract execution to live deployment and beyond.Collaborate cross-functionally with Engineering, Product, Sales, Finance, and Marketing to amplify the customer voice and guide product development.Oversee customer retention, contract renewals, and growth initiatives by identifying upsell and cross-sell opportunities across the Polygon Labs product portfolio.Establish data-driven reporting frameworks to monitor client satisfaction, product adoption, and overall account health.Serve as the primary escalation point for client-related issues, including billing, inquiries, and audit requests.Conduct regular client engagement activities, including monthly check-ins and quarterly business reviews.Contribute to revenue tracking, forecasting, and reporting for internal leadership and external stakeholders.Act as a strategic liaison between clients and the Polygon Labs team to ensure alignment and satisfaction.

At NICE, we continually push the boundaries of what is possible. Our ambition drives us to be innovators in our field, and we are committed to excellence in everything we do. If you share our passion for challenge and success, we invite you to consider an opportunity that could ignite your career.Position OverviewThe Partner Success Manager plays a pivotal role in nurturing relationships and driving performance across our Resell Partners and GSI/BPO Partners. This dynamic position is focused on enhancing partner engagement, managing partner programs, and ensuring that our partners have the essential resources and guidance to deliver exceptional value to their customers. As the primary point of contact for assigned partners, you will support strategic initiatives and foster partner enablement to achieve operational excellence. Your ImpactPartner Account ManagementAct as the main relationship manager for assigned Resell and GSI/BPO Partners.Gain a deep understanding of partner business models, objectives, and performance indicators to align goals and drive mutual success.Assist partners in increasing adoption, expanding their services, and maintaining ongoing engagement with our platform.Program ManagementOversee partner programs, enablement efforts, and readiness initiatives to assure partner proficiency and consistency.Track partner performance against established frameworks and offer guidance to enhance results.Facilitate partner communications, including updates and access to resources and strategic initiatives.Cross-Functional CollaborationCollaborate closely with Partner Success Implementation Engineers, Technical Account Managers, Sales, Technical Support, and Product teams to provide partners with seamless support.Share partner feedback and insights with internal teams to drive product enhancements and operational improvements.Engage in partner reviews and contribute to strategic planning sessions.

Role Overview Anaplan is seeking a Partner Success Director for the EMEA region, based in London. This leadership role focuses on building and maintaining strong relationships with partners, helping them succeed as they work with Anaplan’s planning platform. What You Will Do Guide partners through integrating and using Anaplan’s platform Support partners in improving their operational capabilities Work closely with collaborators to achieve shared goals Serve as a strategic advisor to ensure partner success What We Look For Experience leading partner relationships in a technology or SaaS environment Strategic thinking and a collaborative approach Strong communication and relationship-building skills Ability to deliver results through teamwork This position is based in London and covers the EMEA region.

Senior Customer Success ManagerDo you possess a fervor for customer engagement and have a strong technical acumen? We are seeking an experienced Senior Customer Success Manager who has a proven track record in managing enterprise-level clients within the payments or cryptocurrency sectors. If you are ready to embrace a fresh challenge in a dynamic and rapidly evolving industry, we would love to connect with you!Your Impact:Joining our global Commercial team, you will be instrumental in identifying and nurturing new business opportunities within our existing clientele. As the Senior Customer Success Manager, you will oversee a dedicated portfolio of enterprise customers, focusing on enhancing annual contract revenue and expanding our market presence through Elliptic's solutions and services.In collaboration with the Customer Success team, you will drive the upselling process by identifying opportunities, qualifying leads, negotiating terms, crafting tailored proposals, and successfully closing upsells and renewals, all aimed at achieving profitable revenue growth and maintaining over 100% net account retention for your assigned accounts.This is an exhilarating chance for a tech-savvy professional eager to make a significant impact not just within our organization but also in the broader market landscape. At Elliptic, you can expect engaging and challenging work—no two days are ever the same!Key ResponsibilitiesWhat You Will Do:Forge strong relationships with key stakeholders in your designated accounts.Manage customer interactions through all lifecycle stages, from onboarding to renewal and expansion.Serve as the primary contact for your accounts, both internally and externally.Evaluate critical usage data to assess renewal risks, taking proactive steps to mitigate these risks early.Generate new business through upselling and cross-selling initiatives within your region.Create strategic customer account plans and manage the sales cycle independently or in collaboration with Account Executives.Identify and scope high-quality expansion opportunities within existing accounts.Translate customer needs and challenges into actionable opportunities.Craft customized proposals to address specific customer requirements.

Join FreedomPay as a Partner Success Manager and be the key liaison for our esteemed enterprise partners. In this dynamic role, you will ensure partner needs are met through proactive communication and relationship management. Ideal candidates will possess a strong background in the payment industry, thrive in a fast-paced technical environment, and enjoy collaborating with cross-functional teams to foster partner satisfaction and drive long-term success.

Role overview Primer.io is seeking a Senior Customer Success Manager in London to work closely with clients across Europe. This position focuses on guiding customers through the full use of Primer.io’s products and services. The Senior Customer Success Manager serves as the primary point of contact for European clients. Building strong, trusted relationships is central to this role. The work involves supporting customers, answering questions, and helping them make the most of what Primer.io offers. Encouraging product adoption and ensuring customer satisfaction are key priorities. The goal is to help clients achieve success with Primer.io’s solutions and maintain a positive, ongoing partnership.

At NICE, we embrace challenges and strive to exceed limits. We are driven by ambition, innovation, and a commitment to success. If you're passionate about making an impact and ready for a rewarding career, we invite you to join us.Role OverviewThe Director of Partner Success - Reseller will lead a dynamic team of Partner Success Managers and Implementation Engineers. This pivotal role focuses on ensuring strategic alignment, delivering exceptional partner experiences, and driving value for our resale partners throughout the region. You will serve as a key link between internal teams and regional leadership, fostering operational excellence within our partner ecosystem.Key ResponsibilitiesLead, mentor, and develop a high-performing team of Partner Success Managers and Engineers.Set team goals and performance metrics that align with organizational objectives.Promote a culture of accountability, collaboration, and continuous improvement.Strategic Partner ManagementOversee and guide major partner relationships within the resale channel.Align partner success plans with business goals to ensure long-term growth and retention.Facilitate support and resources for partners by addressing challenges and removing obstacles.Executive Relationship BuildingStrengthen and maintain senior-level relationships with key resell partners.Provide strategic updates and actionable insights to executives, ensuring clarity and alignment.

About Sigma Computing Sigma Computing builds cloud-based analytics and business intelligence tools, helping organizations turn complex data into practical business insights. The platform connects users of all technical backgrounds to the information they need for better decision-making. Role Overview The Enterprise Customer Success Manager will play a central role in helping clients realize the full value of Sigma Computing’s platform. This position focuses on strengthening Net Dollar Retention (NDR) through strategic account management, growth planning, and customer engagement. What You Will Do Strategic Account Management: Build and maintain strong relationships with key decision-makers and influencers at enterprise accounts, with special attention to high-value customers. Analytics Guidance: Use expertise in analytics and business intelligence to help customers make the most of Sigma Computing’s platform. Support them in interpreting data and turning it into actionable insights. Drive NDR Growth: Develop and carry out plans to increase Net Dollar Retention. Identify upsell and cross-sell opportunities, and reduce churn through proactive support and engagement. Customer Advocacy: Serve as the link between customers and Sigma’s product team, representing client needs and advocating for features or improvements that boost satisfaction and retention. Success Planning: Collaborate with customers to create and implement success plans that connect Sigma’s capabilities with their business goals. Education & Training: Organize and lead training sessions, webinars, and workshops to improve product knowledge, adoption, and engagement across the user base. Location This role is based in London, UK.

Join Watershed as a Strategic Customer Success ManagerAt Watershed, we are pioneering the enterprise sustainability platform that enables leading companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage their climate and ESG data. Our mission is to empower organizations to produce audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while driving meaningful decarbonization efforts. We are looking for passionate team members who are excited about product-building and eager to contribute to the culture of a dynamic, mission-oriented startup.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe, we invite you to be part of our journey!Your RoleAs a Strategic Customer Success Manager (CSM), you will play a crucial role in our mission to assist companies in measuring, reducing, removing, and reporting their emissions. Your success will be defined by the success of our customers, and you will be among the founding members of our Customer Success team, guiding customers on their climate journeys.You will manage relationships with our largest customers, helping them navigate the complexities of sustainability, Watershed’s offerings, and their organizational goals. By deeply understanding their business, you will leverage our broader teams to ensure they achieve their sustainability objectives.Key Responsibilities:Drive success for a select group of high-value customers, focusing on retention, growth, and impact.Establish trusted executive relationships, demonstrating how sustainability data informs strategic decisions.Lead customer planning and governance through structured roadmaps and executive reviews.Advocate for the customer internally, influencing product priorities and strategy.Coordinate internal teams to deliver exceptional value to customers within complex organizational structures.

At Synthesia, we are redefining how organizations communicate through AI-driven video solutions. As the premier AI video platform for enterprises, we cater to over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the U.S., continuously innovating to enhance visual communication and skill development in the workplace.With our recent Series E funding of $200 million, our valuation has soared to $4 billion, supported by top-tier investors such as Accel, NVentures (Nvidia's investment arm), Kleiner Perkins, GV, and Evantic Capital, along with key players from Stripe, Datadog, Miro, and Webflow.About the RoleAs the Director of Customer Success for the DACH region, you will report directly to the VP of Customer Success. Your primary responsibility will be to cultivate and lead an exceptional team of Customer Success Managers (CSMs) who will manage our largest enterprise accounts. Your ability to engage in strategic discussions at all organizational levels, including the C-suite, will be vital as you drive customer satisfaction and product adoption.