Senior Customer Success Manager

Become a part of our ambitious team as we continue to expand our global footprint. The database market is set to experience remarkable growth in the coming years, and TiDB is at the forefront as a significant innovator in this space with its Database and Database as a Service (DBaaS) solutions. TiDB is an open-source, cloud-native, distributed SQL database designed for elastic scalability and real-time analytics. Our solutions have been successfully adopted by leading organizations across various sectors including finance, logistics, gaming, e-commerce, and SaaS, ensuring mission-critical applications run smoothly. Our vibrant open-source community, with over 39,500 stars on GitHub, combined with our innovative products and inclusive work culture, attracts passionate professionals eager to drive progress. Explore TiDB career opportunities and join us in leading the charge of innovation and growth.ResponsibilitiesAct as the trusted advisor and primary technical contact for assigned customers.Establish and nurture strong relationships with key stakeholders, thoroughly understanding their technical ecosystems, business goals, and challenges.Offer expert technical guidance, best practices, and tailored solution recommendations to enhance the value derived from TiDB products and services.Work in collaboration with sales, service, and architecture teams to foster customer success, satisfaction, and growth. Identify opportunities for optimization, cost reduction, and performance improvements within customer environments.Proactively manage and resolve technical challenges, serving as the escalation point for critical issues, and coordinating with internal teams for prompt resolution.Facilitate training sessions, workshops, and presentations for customers and internal teams to improve understanding and adoption of TiDB products.Stay informed on the latest TiDB product developments, roadmaps, features, and industry trends.QualificationsBachelor's degree in Computer Science, Engineering, or a related discipline.Demonstrated experience in technical account management, customer success, or consulting roles.Thorough understanding of database technologies and distributed systems.Exceptional communication, collaboration, and problem-solving abilities.Proven capability to manage complex technical projects and effectively prioritize competing demands.Relevant certifications such as Project Management Professional (PMP) or PingCAP Certified TiDB Professional (PCTP) are advantageous.

As a Strategic Account Executive at Datadog, you will play a pivotal role in targeting and securing new business opportunities with our most significant and strategic clients. This position emphasizes understanding the challenges faced by organizations transitioning to or operating within large-scale cloud environments, allowing you to deliver tailored Datadog solutions effectively.At Datadog, we cherish our workplace culture which fosters relationships, collaboration, and creativity. Our hybrid workplace model ensures that our team members achieve a work-life balance that suits their individual needs.Key Responsibilities:Engage with large Fortune 1000 companies while efficiently managing the sales process.Build and maintain comprehensive relationship maps within your territory, including current connections and prospective contacts.Gain a profound understanding of clients’ business challenges.Negotiate competitive pricing and contract terms with major commercial clients by demonstrating value and return on investment (ROI).Manage existing customer expectations while expanding your influence and presence in the assigned territory.Exhibit ingenuity in overcoming challenges that may arise.Possess an instinctive understanding of the necessary steps to finalize deals and secure customer validation.Identify a strong set of business motivations behind each opportunity.Ensure high levels of forecasting accuracy and reliability.

Sales Development Representative Join Datadog as a Sales Development Representative (SDR) and play a pivotal role in driving our business growth within the Hong Kong market. You will engage with IT and Technology leaders, helping them understand how Datadog can facilitate their digital transformation and cloud migration. This position offers a fantastic opportunity for career advancement in sales while contributing to the success of our team. At Datadog, we cherish a vibrant office culture that fosters relationships, collaboration, and creativity. We embrace a hybrid work environment, enabling our team to achieve a harmonious work-life balance.

Join our dynamic team at Kong as a PS Sales Consultant in the Singapore region. We are looking for passionate individuals who can drive sales strategies and enhance customer relationships through exceptional service and innovative solutions. As a key player in our sales team, you will work closely with clients to understand their needs and provide tailored solutions that align with our cutting-edge products.

About ClickHouseRanked on the prestigious 2025 Forbes Cloud 100 list, ClickHouse is a leading innovator and one of the fastest-growing private cloud companies. With over 3,000 satisfied customers and an impressive ARR growth of more than 250% year-over-year, ClickHouse excels in real-time analytics, data warehousing, observability, and AI workloads.The company’s strong upward trajectory was recently reinforced by a successful $400 million Series D funding round. In the last three months, major players like Capital One, Lovable, Decagon, Polymarket, and Airwallex have either adopted our platform or expanded their existing usage. They join a distinguished roster of AI pioneers and global brands, including Meta, Cursor, Sony, and Tesla.We are dedicated to transforming how businesses leverage data. Join us on this exciting journey!NOTE: This position is remote within Singapore, but the candidate must be willing to travel regionally for onsite customer meetings across the APJ region as needed.

Join Datadog as an Enterprise Sales Executive, where you will play a key role in targeting and securing new business opportunities with our largest and most strategic clients. Your primary focus will be to identify the challenges organizations encounter as they transition to or expand within a cloud environment, and to provide tailored Datadog solutions that address these needs.At Datadog, we prioritize a vibrant office culture that fosters collaboration, creativity, and strong relationships. Our hybrid work model allows Datadogs to achieve a work-life balance that suits their individual needs.Key Responsibilities:Engage with large Fortune 1000 companies and manage an effective sales pipeline.Establish and nurture relationship maps for your territory, identifying both existing and potential contacts.Gain a thorough understanding of your customers’ business challenges.Negotiate competitive pricing and business terms, focusing on the value and return on investment of our solutions.Balance customer expectations while deepening engagement within your assigned territory.Exhibit creativity and resourcefulness when confronted with complex challenges.Possess a keen understanding of the steps necessary to close deals and secure customer validation.Identify key business drivers that influence opportunities.Ensure high accuracy and consistency in sales forecasts.Ideal Candidate:A sales professional with 3+ years of experience in closing deals, particularly within the mid-market and enterprise sectors, focusing on insurance and traditional conglomerates in the Hong Kong market.A proven track record of meeting or exceeding sales goals of $1M+, with an average deal size of $100k+.Capable of independently prospecting and generating a robust sales pipeline.Experience in an innovative tech environment (preferably SaaS or IT infrastructure).Successful in securing new business from large Fortune 1000 companies.Willingness to travel regularly to client sites, utilizing various modes of transportation based on business requirements.At Datadog, we value diversity and encourage candidates from all backgrounds to apply, even if they do not meet every qualification listed.

Join Databricks as a Core Account Executive and play a pivotal role in driving the growth of our innovative cloud-based platform in Hong Kong. You will be responsible for expanding our client base by building strong relationships with new and existing customers. Your expertise in data analytics and cloud solutions will be essential as you navigate complex sales cycles and deliver tailored solutions that meet clients' unique needs.

Empower Global Connections with Kong!At Kong, we believe in the power of connectivity. If you feel you may not meet all the qualifications below, we encourage you to apply anyway. We value strong candidates who excel in key areas and possess a keen interest in others.Role Overview:We are seeking a dynamic and experienced sales professional with a background in open source technologies to join our team as an Enterprise Account Executive, focusing on public sector and government accounts. The ideal candidate will have a track record of success in driving sales for early-stage enterprise software solutions in an entrepreneurial environment. This role is vital to our growth strategy and will involve acquiring new customers while acting as the primary liaison and representative of Kong.Your Responsibilities:Drive sales of the Kong Enterprise Platform to enterprise clients by devising and implementing an effective pipeline generation strategy for sustainable business growth.Achieve personal sales targets and objectives.Manage account planning and forecasting for your assigned territory.Take ownership of your portfolio, understanding and documenting customer buying criteria and processes, ensuring pipeline accuracy, and guiding leads to closure.Work closely with internal teams, including product, marketing, and customer success, to provide a seamless sales experience aligned with customer needs.Represent Kong with the utmost professionalism and strive to support our customers effectively.Willingness to travel to customer locations as necessary.Your Qualifications:A genuine passion for helping customers maximize their investment with Kong.Over 10 years of experience in selling enterprise software, with a robust network in the government/public sector.Proven success in selling to public sector and government accounts, especially engaging with senior executives across multiple departments.Ability to leverage established relationships and effective sales techniques to achieve results.Comfortable thriving in a fast-paced, entrepreneurial environment.

About Hong Ye Group Pte Ltd Hong Ye Group Pte Ltd is known for its commitment to quality and innovation in the service industry. The company’s operations span multiple sectors, delivering tailored solutions and services to a wide range of clients. The team values a workplace where professional growth and inclusion are priorities. Role Overview: IT Executive The IT Executive will help shape and maintain the company’s IT infrastructure in Singapore. This position focuses on system performance, security, and the smooth operation of technology resources across the business. Main Responsibilities Manage and enhance IT infrastructure to ensure reliability and security. Develop and implement IT policies that align with industry standards. Work with various departments to address their IT requirements. Lead IT projects, keeping them on schedule and within budget. Monitor system performance and provide technical support as needed. Stay current with technology trends to help the organization remain competitive. Location Singapore

Agoda is seeking a dynamic and results-driven Strategic Account Manager to spearhead our growth initiatives in Singapore. In this pivotal role, you will collaborate closely with key stakeholders, nurturing relationships that drive mutual success and enhance our market presence. Your deep understanding of customer needs and market trends will empower you to tailor solutions that resonate with our clients, leading to long-term partnerships.

Role Overview Kong Inc. is hiring a Renewal Manager - APJ, based in Singapore. This role focuses on supporting customer retention and satisfaction throughout the Asia-Pacific region. The Renewal Manager oversees the renewal process, working to maintain and strengthen relationships with important clients. What You Will Do Manage the end-to-end renewal process for customers in the APJ region Build and maintain strong relationships with key accounts Work closely with sales and support teams to ensure customers receive attentive service Location This position is based in Singapore.

The Technical Account Manager at Opswat serves as a key link between clients and the technical team. This position focuses on managing customer accounts and supporting the use of cybersecurity solutions. Role overview This role centers on maintaining strong client relationships and helping customers get the most value from Opswat’s products. The Technical Account Manager works to understand client needs and coordinates with internal teams to address technical concerns. What you will do Manage customer accounts to support ongoing satisfaction Facilitate the resolution of technical issues by working closely with both clients and technical staff Help clients use Opswat’s cybersecurity solutions effectively Location This position is based in Singapore and offers remote work flexibility.

Join versant3 as an Account Manager and play a vital role in strengthening our relationships with clients in the dynamic environment of CNBC. This full-time position is perfect for an enthusiastic individual looking to make a significant impact on our client management strategies.

Discover OktaOkta is the leading identity company globally. We empower individuals to securely engage with any technology, anywhere, on any device or application. Our versatile and impartial products, the Okta Platform and Auth0 Platform, ensure secure access, authentication, and automation, placing identity at the forefront of business security and growth.At Okta, we value diverse perspectives and experiences. We seek lifelong learners who can enhance our team with their unique backgrounds.Become part of our vision! We’re creating a world where Identity is truly yours.The OpportunityAt Okta, we are searching for an Enterprise Account Executive to spearhead the complete sales cycle in Hong Kong. You will focus on acquiring new logos while nurturing relationships with current customers and key regional influencers (including consultants and partners). Supported by an exceptional ecosystem, you’ll construct a robust pipeline, implement strategic territory plans, and consistently achieve bookings and Annual Recurring Revenue (ARR) targets.Your ResponsibilitiesManage the entire sales process in Hong Kong, encompassing prospecting, territory planning, discovery, solution positioning, pricing, negotiation, and closure.Devise and implement a territory strategy aimed at generating new logo pipeline and ensuring predictable bookings.Identify and engage accounts that fit Okta’s ideal customer profile, revealing high-impact use cases and buying triggers.Facilitate complex enterprise transactions involving multiple stakeholders, including executive-level decision-makers.Collaborate closely with Solutions Engineering, Customer First, Business Value Management, Marketing, and Channel/Alliances to speed up deal velocity and outcomes.

Hello from TechnologyAdvice!At TechnologyAdvice, we are dedicated to supporting B2B technology buyers in navigating the complexities and risks of the purchasing process. We serve as a reliable resource for tech buyers by providing insightful advice and connecting them with the leading providers of business technology.Based in Nashville, Tennessee, we are a remote-first organization boasting over 20 digital publications and a diverse team of more than 200 professionals across the US, UK, Singapore, Australia, and the Philippines. We take pride in our recognition as one of America’s fastest-growing private enterprises by Inc. magazine, as well as being named a top workplace in Tennessee. Our culture thrives on hard work and enjoyment, featuring monthly virtual events, recreational Slack channels, and the occasional spirited dance performance from our CEO.All roles are open to remote work unless specified otherwise in the requirements. Opportunity OverviewAs an Account Manager, your key responsibilities will include achieving and surpassing sales targets within a designated set of enterprise and mid-market accounts. Utilizing a consultative approach, you will manage the entire sales cycle, engage with senior decision-makers to understand their challenges, share past successes, leverage industry insights, and present tailored solutions from TechnologyAdvice’s extensive range of B2B marketing products and services, which include brand-to-demand activations, lead generation, advertising, content creation through StudioA, and event management.While you will be accountable for your own sales quota, you will benefit from exceptional support and collaboration from TechnologyAdvice’s senior leadership, client success and delivery teams, StudioA, Deal Desk, sales enablement, SDRs, and the broader organization.Location: Singapore ResponsibilitiesCreate and implement a detailed account/territory plan Enhance client accounts in terms of both quantity and annual revenue Effectively prospect, manage your time, and deliver engaging sales presentations to new and existing clients to meet your sales quota. Design and execute strategic sales and business development initiatives to expand the sales pipeline.Conduct market research to identify potential sales opportunities...

Join Our Team as a Strategic Account ManagerAre you passionate about nurturing and expanding high-value enterprise relationships within a leading global SaaS company?Do you have a proven track record of managing complex accounts and driving strategic growth rather than just retention?Are you adept at engaging in executive-level discussions and building long-lasting partnerships?Do you thrive in environments that focus on innovation and are at the forefront of R&D and IP transformation?If you find these statements resonate with you, we want to connect!Role Overview:We are on the lookout for a Strategic Account Manager to enhance our Client Success team based in Singapore. In this pivotal role, you will take ownership of a portfolio of strategic enterprise accounts, focusing on renewals, expansion, and fostering executive-level relationships.You will collaborate closely with senior stakeholders to maximize the value of Patsnap in their IP and R&D workflows while identifying and seizing new growth opportunities within complex, multi-stakeholder organizations. Your responsibilities will be strategically balanced between approximately 60% expansion and new business development within existing accounts and 40% dedicated to renewals and account retention, necessitating a strong commercial acumen alongside exceptional relationship-building skills.This is a high-impact, commercially driven role ideal for someone who excels in enterprise environments, is passionate about cultivating long-term partnerships, and aspires to play a critical role in scaling revenue through customer success.This opportunity is office-based in our Singapore location.

At NTS, we collaborate to make the impossible possible. Driven by technology, our passion lies in crafting innovative solutions to intricate challenges. Whether developing ultra-precise or highly complex solutions, we take pride in our contributions and the impact we create.Are you ready to explore what’s possible with us? If you excel in financial accuracy and possess a zeal for navigating complex accounting processes within high-tech manufacturing environments, we invite you to join us as an Accountant at NTS Singapore and contribute to our mission.Job OverviewAs an Accountant at NTS Singapore, you will maintain a comprehensive set of accounts and ensure precise financial reporting in alignment with IFRS standards. You will be a vital member of our Finance team, overseeing daily accounting operations while aiding in strategic financial planning and analysis. Collaborating closely with the Finance Manager, you will facilitate timely month-end closings, generate management reports, and drive process enhancements to optimize our financial functions.Your Key Responsibilities Include:Overseeing the complete set of accounts to ensure accurate month-end closings and forecasts in compliance with IFRS standards;Creating monthly management reports that include the current month's closing results and forecasts for the next three months;Reconciling intercompany balances and transactions while ensuring thorough account reconciliations are conducted and reviewed;Preparing weekly cash flow reports, bank reconciliations, and journal entries;Coordinating annual audits and collaborating with tax agents on annual filing and GST submissions;Assisting in the implementation of new processes and systems to enhance operational efficiency;Leading and mentoring a team of Accounts Executives.QualificationsDiploma or equivalent in Accounting, along with relevant professional qualifications;At least 5 years of experience in Accounting and Finance roles;In-depth knowledge of accounting principles and practices, particularly in project costing and accruals;Proficient with ERP systems, with experience in Navision and SAP being advantageous;A collaborative team player with the maturity to engage with various organizational levels;Demonstrated ability to manage and develop team members;Strong analytical capabilities with a keen attention to detail and commitment to accuracy.

Join Clinigen as a Key Account Manager in Singapore, where you will play a pivotal role in managing strategic accounts and fostering long-term partnerships. You will leverage your expertise to drive sales growth, enhance customer satisfaction, and align client needs with our innovative healthcare solutions.

Join our dynamic team at Stripe as a Technical Program Manager, where you will play a pivotal role in driving the execution of our technical projects. You will collaborate with cross-functional teams to ensure alignment and efficiency, influencing product development and engineering initiatives.In this role, you will be responsible for defining project objectives, managing timelines, and facilitating communication across stakeholders. This is a unique opportunity to lead impactful projects and help shape the future of financial technology.