Senior Customer Success Manager

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

Join Wiz, the fastest-growing cloud security startup, on a mission to help organizations secure their cloud environments and accelerate their business growth. Our innovative solutions are trusted by security teams around the globe, and we pride ourselves on our track record of success and a culture that nurtures world-class talent.Our dedicated team, comprised of talented individuals from over 20 countries, works diligently to safeguard the infrastructures of hundreds of clients, including more than half of the Fortune 100. As a leading player in an expansive and evolving market, this is your chance to make a meaningful impact. At Wiz, you’ll enjoy the freedom to think creatively and utilize your full range of skills to support our impressive growth. Join us and help create secure cloud environments that enable top companies to thrive.SUMMARY We are looking for an enthusiastic Regional Partner Manager - SLED West to join our team and expand Wiz's influence in the market. Reporting to the Director of Public Sector Channels and Alliances, you will work alongside a team of skilled Public Sector professionals who are adept at tackling mission-critical security challenges using the power of Wiz.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

Role Overview Airgarage is hiring a General Manager for the West Region. This position leads growth and daily operations across the region. Work remotely from anywhere in the United States or from the San Francisco office. What You Will Do Guide expansion efforts and oversee operational performance in the West Region Manage and support regional teams Drive key strategic projects to strengthen airgarage’s presence Location This role is open to candidates based in the United States. Work can be fully remote or from the San Francisco office.

Join DoorDash as the Manager of Client Success & Technical Solutions, where you will spearhead the DoorDash for Business Customer Success Team. This pivotal role involves crafting strategies and implementing scalable solutions to ensure smooth onboarding, activation, and enduring customer retention. Your leadership will guide customers through their journey, from initial contact to post-launch success.As we expand our offerings for corporate clients, including catering and group orders, you will take on greater responsibility for customer health in a complex landscape. Your ability to prioritize effectively and maintain focus on impactful actions will be crucial for our customers' success.About the RoleIn this leadership role, you will manage a team of 6-9 Customer Success Managers (CSMs), overseeing coaching, performance management against KPIs, and collaborating directly with customers to gather insights that shape our initiatives and product roadmap. This position requires a proactive mindset; you will be expected to identify inefficiencies and implement tools and processes that enhance customer satisfaction and team productivity.Collaboration is key, and you will work closely with the Sales team—not merely as a handoff point but as a true partner. You will drive alignment on account health and escalations, and participate in discovery meetings to provide technical context that helps Sales position the right solutions for our clients. A solutions-first mindset is essential.Additionally, you will establish tracking and monitoring systems to ensure all deals are actively managed, providing timely updates to cross-functional partners and leadership. Your contributions will support our program strategy and structure across various initiatives, enhancing enablement, improving processes, and fostering collaboration.

Join Anatomage, a Leader in Healthcare Technology!Established in 2004, Anatomage is a pioneering company in the field of healthcare technology, providing state-of-the-art 3D medical imaging software and hardware. Our innovative solutions play a crucial role in diagnosis, treatment planning, customized surgical devices, and anatomy education across the dental and medical sectors. We are committed to transforming medical and dental education by equipping educators and learners with the most advanced tools and resources.Position Overview:As the Regional Sales Manager for the West Region, you will be instrumental in steering Anatomage's growth and success in this key area. You will lead and motivate a high-performing team of Outside Sales Representatives, guiding them to not only meet but exceed sales targets. Your role will involve building strategic relationships with customers, expanding key accounts, and uncovering new market opportunities. This position is perfect for a results-oriented leader who thrives in a fast-paced environment and is passionate about enhancing Anatomage's influence within the industry.*This is a full-time position based locally in the Bay Area, managing the West Region of the United States.*Key Responsibilities:Monitor the performance of the sales team in relation to existing and new customers.Lead the sales process by cultivating an effective sales organization through ongoing recruitment and training of skilled sales and account management professionals.Foster a lead-generation mindset within the team, guiding actions towards successful goal achievement.Receive annual sales targets from executives, implement strategies accordingly, and conduct regular reviews of sales figures.Ensure the sales team meets established sales objectives.Implement techniques designed to maximize productivity and efficiency.Conduct regular team meetings to share expectations, ideas, best practices, and review performance metrics.Participate in business meetings or negotiations with major customers or prospects for larger orders.Provide on-the-job training for new sales representatives.Offer constructive feedback to sales representatives aimed at improving their performance.Maintain a high level of market knowledge.Act as a valuable resource for the sales team.Manage expenses within the region.Review and approve expense reports for representatives within the region.Attend trade shows as necessary.

Ironclad stands as the premier AI contracting platform that revolutionizes agreements into tangible assets. Our platform accelerates contract processing, delivers instant insights, and enhances operational efficiency—all while keeping you in control. Whether facilitating purchases or sales, Ironclad integrates the entire workflow on a single smart platform, equipping leaders with the foresight necessary to stay ahead of the competition. Organizations like OpenAI, the World Health Organization, and the Associated Press rely on Ironclad to expedite their operational goals.Recognized consistently as an industry leader, Ironclad has been named a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, received accolades as a Fortune Great Place to Work, and featured among Fast Company’s Most Innovative Workplaces. We are honored to be included in Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. Our growth is supported by top-tier investors such as Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.The Lifecycle Legal Engineer (LLE) occupies a pivotal, customer-focused role dedicated to ensuring that clients achieve significant adoption and tangible value following the initial implementation of our product. In this capacity, you will serve as a strategic technical partner, guiding customers from their initial activation to advanced levels of product maturity.

Join Our Mission at SentryAt Sentry, we believe that bad software should be a thing of the past. Our mission is to empower developers to create better software more efficiently, enabling everyone to enjoy technology to its fullest.With over $217 million in funding and a community of more than 100,000 organizations, we are revolutionizing the way companies like Disney, Microsoft, and Atlassian approach performance and error monitoring. Our tools help teams spend less time troubleshooting and more time innovating.Embracing a hybrid work model, our global teams gather in the office on Mondays, Tuesdays, and Thursdays to foster collaboration. If you are passionate about creating solutions that enhance digital experiences, come help us shape the future of software monitoring.Role Overview:As we expand our Technical Customer Success team, we are looking for a Technical Customer Success Manager (TCSM) to facilitate the growth and adoption of the Sentry Platform across our global customer base. In this role, you will become a product expert dedicated to ensuring that customers are smoothly onboarded, derive maximum value from our platform, and identify new growth opportunities through diverse use cases and products.Your contributions will be vital in helping customers achieve tangible results with Sentry. You will work cross-functionally alongside Account Executives, Sales Engineers, and Engineering teams to align with customers' technical and business objectives.This position demands strong technical acumen and a comprehensive understanding of the Software Development Life Cycle (SDLC) as well as relevant technologies. If you are a technologist with experience in customer-facing roles supporting technical products and are eager to join a rapidly growing team, we want to hear from you!

About Opal Security:At Opal, we are pioneering cutting-edge identity governance for the AI age—smart access management that enables businesses to innovate rapidly while ensuring security. Our goal is to provide clarity, control, and confidence in complex enterprise environments, allowing teams to manage access seamlessly without hindering progress.About the Role:Opal is at a pivotal moment, seeking a passionate individual to enhance our post-sales experience after customers agree to partner with us.We are looking for a technically savvy professional who can elevate our customer success initiatives from satisfactory to outstanding. This is your opportunity to redefine customer success with the freedom to implement your vision. You will adopt a player-coach approach: engaging directly with customers while laying the groundwork for a high-performing team that can grow alongside us.Your Responsibilities:Create an exemplary customer success team: you will redesign our customer success strategies, establishing processes, metrics, and a culture that transform good relationships into exceptional results.Serve as the primary technical support: when customers encounter challenges, you will be their go-to person. You will troubleshoot integrations, diagnose configuration issues, and provide immediate resolutions while knowing when to escalate complex issues to engineering.Oversee the health of our customer portfolio: you will be responsible for renewals, retention, and proactive engagement. You will develop frameworks and key indicators that help us identify opportunities (and potential risks) early on, ensuring customers receive maximum value from Opal Security throughout their journey.Act as a liaison between customers and product: you will collaborate closely with our product and engineering teams to advocate for customer needs, influence future developments, and ensure we deliver real value beyond just features. Your insights will significantly impact our roadmap.Lead customers from onboarding to advocacy: you will manage strategic relationships across a diverse clientele, from Fortune 500 corporations to innovative AI startups such as Runway and Perplexity, serving as their trusted advisor on access management and security. These relationships are built on trust and partnership rather than transactions.

About VibecodeAt Vibecode, we are pioneering the next generation of software development. As the first comprehensive vibe coding platform for both mobile and web applications, we empower individuals to transform their ideas into fully functional applications without the need for coding expertise. With a rapidly expanding user base of over 200,000 and approximately $10 million in funding from leading investors such as 776, Neo, and Long Journey Ventures, we are on a fast track to growth.The RoleIn this pivotal position as our first cross-functional hire, you will be at the heart of Vibecode, serving as the primary advocate for our users across various channels including support, feedback, community, and client interactions. Your responsibilities will involve directing product strategy by addressing user needs, translating these into actionable insights, and establishing a structured approach during our growth phase. You will also play a crucial role in scaling our Forward Deployed Engineer program. This is an unparalleled opportunity to influence key decisions in one of the most dynamic AI startups that is transforming the app development landscape.What You'll Do:Manage and enhance all user-facing channels, including our early access initiative, in-app assistance, Discord community, and various client/enterprise interactions.Serve as the primary user advocate by triaging incoming feedback, pinpointing critical pain points, and translating these into actionable product priorities and roadmap insights.Engage directly with user issues, troubleshooting platform challenges, providing education on platform use, and assisting power users in application deployment.Organize and professionalize our Forward Deployed Engineer (FDE) program by defining customized support offerings to assist users in launching and scaling complex applications.Collaborate across departments including engineering, product, and leadership to influence significant decisions, from feature prioritization to long-term platform strategy.About YouA minimum of 2 years of experience in high-pressure, execution-oriented roles such as management consulting, investment banking, startup operations, or technical product management.A robust technical foundation with hands-on software development experience and proficiency in JavaScript.Demonstrated capability to function at multiple levels:Focused on details: capable of deep dives into specific challenges while also understanding the broader picture.

Role Overview AirGarage is looking for a Partner Success Manager focused on the North Region. This role can be based in San Francisco or remote within the United States. The main goal: support and grow relationships with partners using AirGarage’s parking solutions. What You Will Do Onboard new partners, guiding them through setup and early adoption. Provide ongoing support to ensure partners get the most from AirGarage’s services. Spot opportunities for growth and increased value within existing partnerships. Work with internal teams to improve the partner experience and keep efforts aligned with company goals. Location This position is open to candidates in San Francisco or remote across the United States.

At Via, we're on a mission to revolutionize global transportation through innovative technology. Our ambitions extend from enhancing individual daily commutes to significantly reducing our collective environmental impact. As a Senior Partner Success Manager, you will represent Via to our partners, playing a pivotal role both internally and externally. Your primary responsibility will be to cultivate meaningful, long-lasting relationships with our partners, transforming these connections into sustainable revenue growth opportunities. You'll act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges, while also advocating for our partners within Via to promote the expansion of their services.

Join our team as a Regional Account Manager and play a pivotal role in driving our customer success initiatives. You will be responsible for managing key client relationships and optimizing our service delivery to enhance customer satisfaction. This position offers the opportunity to work with renowned companies and be part of a fast-paced, innovative environment.Lever, the company behind this position, is revolutionizing the hiring process for organizations across various industries. With a decade of experience, we have created a leading software solution that empowers companies like Netflix, Spotify, and Shopify to build exceptional teams. We are proud to be recognized as the top workplace in San Francisco and a leading employer in the United States, thanks to our dedicated and talented team of 'Leveroos'. Join us as we continue to innovate and expand our impact on talent acquisition.

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.

Okta builds secure, neutral identity infrastructure designed to support organizations as they navigate both AI and human collaboration. The company’s mission is to help customers move forward safely and confidently through complex technology changes. Okta values people who enjoy tackling meaningful challenges and want their work to have real impact. The Customer First team brings together Identity and Access Management experts dedicated to helping clients maximize the value of the Okta IAM platform. This group focuses on driving adoption, scalability, and ongoing success, making identity management more accessible and effective for customers. Role overview The Senior Delivery Success Manager works under the Manager of Partner Delivery Success. This role leads and develops Okta’s service delivery partners, ensuring they are prepared to deliver Okta solutions effectively for clients. What you will do Strengthen partner delivery capabilities within a specific product area and assigned regional partner portfolio Provide service delivery partners with the skills and resources needed to deploy Okta solutions successfully Monitor and support capability development, go-live validation, and delivery quality for partners Guide partners through the Service Delivery Partner maturity model to promote high-quality implementations Work closely with Professional Services, Alliances, Sales, and Enablement teams to expand partner-led delivery while upholding strong implementation standards Locations This position is available in Bellevue, WA; Chicago, IL; New York, NY; San Francisco, CA; and Washington, DC.

At Ripple Labs Inc., we are pioneering a future where value transfer is as seamless as information exchange. Our ambitious vision is already becoming a reality. Through innovative cryptocurrency solutions tailored for financial institutions, businesses, governments, and developers, we are transforming the global financial landscape and fostering economic equity and opportunity for individuals across the globe. Join a passionate team where you can thrive, enhance your skills, and make a meaningful impact.If you aspire to witness your contributions firsthand and unlock extraordinary career development prospects, come aboard as we create tangible value in the real world.THE ROLE:The Senior Manager of Customer Success is integral to Ripple, responsible for driving revenue growth and product adoption within our customer ecosystem. This role will emphasize strengthening customer relationships by scaling payment volumes, implementing our custody solutions, and identifying opportunities for cross-selling Ripple’s suite of enterprise-grade products.KEY RESPONSIBILITIES:Develop a thorough understanding of each customer’s technical infrastructure, organizational structure, decision-making processes, ambitions, and needs.Act as a trusted advisor and advocate for Ripple, empowering customers to harness Ripple’s full potential and contribute to the creation of innovative solutions.Conduct financial, business, and value analyses, demonstrating the ability to interpret and assess key financial objectives (e.g., cost reductions, revenue growth).Identify upselling and cross-selling opportunities, guiding them towards successful deal closure while collaborating with cross-functional teams.Lead strategic initiatives while working closely with various teams (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal) to creatively resolve complex challenges unique to each client.Gather and relay customer and market feedback concerning Ripple’s value proposition, ensuring it is communicated effectively across the organization.Champion and advocate for internal process enhancements within Ripple.QUALIFICATIONS:Fluency in English; proficiency in Spanish is a plus.10+ years of experience in customer-facing roles within financial institutions or FinTech/crypto organizations.Proven expertise in managing multiple stakeholders in complex environments.Demonstrated success in navigating upsell and cross-sell opportunities.

Join Pigment as a Technical Account Manager in our Success Advisory team, where you will be pivotal in driving customer success and ensuring a seamless user experience. This role offers the flexibility to be based in San Francisco, New York, or Toronto, with opportunities for remote work.As a valued member of our team, you will engage closely with clients to understand their needs, provide tailored solutions, and foster lasting relationships. Your technical expertise will help clients maximize the value of our products, driving their success and satisfaction.

FieldAI is at the forefront of revolutionizing the interaction between robots and the real world. Our mission is to develop risk-aware, reliable, field-ready AI systems that tackle some of the most challenging problems in robotics, thereby unlocking the full potential of embodied intelligence. Rather than depending solely on off-the-shelf solutions or transformer-only architectures, we adopt a pragmatic approach that fuses cutting-edge research with real-world application. Our solutions are currently implemented on a global scale, and we continually enhance performance through rapid iterations driven by actual field usage. Based in San Francisco, our dedicated team is focused on delivering FieldAI’s innovative technology to our customers through effective sales, customer success initiatives, and solutions engineering. We work closely with clients to comprehend their operational requirements, translate real-world challenges into practical robotics solutions, and facilitate successful technology adoption in complex, unstructured environments.We are searching for a Senior Customer Success Manager who will take charge of strategic customer relationships within our construction sector accounts, ensuring the effective adoption of FieldAI’s technology in the field. This position blends relationship management, operational problem-solving, and cross-functional execution. You will be a trusted partner to our customers, guiding them through deployments, promoting technology adoption, resolving issues, and ensuring they derive measurable value from our robotics platform.This role is ideal for someone who thrives in fast-paced customer environments and is eager to play a pivotal role in scaling customer success at a pioneering robotics company. The ideal candidate will be invigorated by the prospect of establishing deep customer partnerships, tackling complex operational challenges, and serving as the voice of the customer internally as FieldAI expands its footprint in the construction market.

About the TeamThe People Programs & Strategy team at OpenAI is essential in fostering an environment where every employee can excel, evolve, and contribute to our mission of ensuring that AGI serves the entire human race. This dynamic team designs and implements programs that support our rapid expansion, distinctive culture, and innovative mindset.Our goal is to streamline processes that empower individuals to perform at their best within OpenAI by integrating systems related to performance, growth, onboarding, and other areas, moving towards more straightforward, continuous, and beneficial experiences in the workflow.About the RoleIn this pivotal role, you will lead the Talent & Succession component of OpenAI’s People Operating System, focusing on how we recognize, differentiate, and invest in talent as we grow.You will develop and refine systems that drive talent reviews, succession planning, and crucial role decisions, creating efficient, scalable solutions that leaders and HR business partners can effectively utilize. Your aim is to translate our talent philosophy into clear, practical mechanisms that facilitate high-quality, timely decisions without introducing unnecessary complexities.This is a highly collaborative position, working closely with related teams within People Programs & Strategy (especially Performance & Rewards), as well as Compensation, People Analytics, and HR business partners to ensure that talent decisions are interconnected, actionable, and based on strong data signals.You will report to the Head of People Programs & Strategy and serve as a peer to the Performance & Rewards lead.Your Responsibilities:Lead the evolution of OpenAI’s talent review approach: Design and operationalize a practical, effective talent review model for leaders and HR business partners.Enhance differentiation and talent decision quality: Create clear frameworks and guidelines for identifying top, critical, and developing talent, supporting consistent, high-quality decision-making.Establish bench and succession systems: Innovate scalable methods for evaluating bench strength, succession readiness, and risk for critical roles.Define and maintain critical roles frameworks: Collaborate with leaders and HR business partners to pinpoint key roles, single points of failure, and succession priorities across the organization.Translate strategy into practical systems: Ensure that our strategic objectives are reflected in actionable, user-friendly systems.