Senior Principal Customer Success Manager

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.

Role Overview Front Careers is looking for a Senior Customer Success Manager based in San Francisco, CA. This role focuses on helping clients reach their goals and get the most out of our services. The position calls for a seasoned customer success leader who can shape and execute strategies that increase satisfaction, strengthen relationships, and support retention. What You Will Do Lead and mentor a team of customer success professionals Work closely with teams across the company to align on customer needs and solutions Analyze customer data to improve the client experience and optimize their journey Oversee onboarding for new clients and provide ongoing support as they grow with us

At Ripple Labs Inc., we are pioneering a future where value transfer is as seamless as information exchange. Our ambitious vision is already becoming a reality. Through innovative cryptocurrency solutions tailored for financial institutions, businesses, governments, and developers, we are transforming the global financial landscape and fostering economic equity and opportunity for individuals across the globe. Join a passionate team where you can thrive, enhance your skills, and make a meaningful impact.If you aspire to witness your contributions firsthand and unlock extraordinary career development prospects, come aboard as we create tangible value in the real world.THE ROLE:The Senior Manager of Customer Success is integral to Ripple, responsible for driving revenue growth and product adoption within our customer ecosystem. This role will emphasize strengthening customer relationships by scaling payment volumes, implementing our custody solutions, and identifying opportunities for cross-selling Ripple’s suite of enterprise-grade products.KEY RESPONSIBILITIES:Develop a thorough understanding of each customer’s technical infrastructure, organizational structure, decision-making processes, ambitions, and needs.Act as a trusted advisor and advocate for Ripple, empowering customers to harness Ripple’s full potential and contribute to the creation of innovative solutions.Conduct financial, business, and value analyses, demonstrating the ability to interpret and assess key financial objectives (e.g., cost reductions, revenue growth).Identify upselling and cross-selling opportunities, guiding them towards successful deal closure while collaborating with cross-functional teams.Lead strategic initiatives while working closely with various teams (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal) to creatively resolve complex challenges unique to each client.Gather and relay customer and market feedback concerning Ripple’s value proposition, ensuring it is communicated effectively across the organization.Champion and advocate for internal process enhancements within Ripple.QUALIFICATIONS:Fluency in English; proficiency in Spanish is a plus.10+ years of experience in customer-facing roles within financial institutions or FinTech/crypto organizations.Proven expertise in managing multiple stakeholders in complex environments.Demonstrated success in navigating upsell and cross-sell opportunities.

FieldAI is at the forefront of revolutionizing the interaction between robots and the real world. Our mission is to develop risk-aware, reliable, field-ready AI systems that tackle some of the most challenging problems in robotics, thereby unlocking the full potential of embodied intelligence. Rather than depending solely on off-the-shelf solutions or transformer-only architectures, we adopt a pragmatic approach that fuses cutting-edge research with real-world application. Our solutions are currently implemented on a global scale, and we continually enhance performance through rapid iterations driven by actual field usage. Based in San Francisco, our dedicated team is focused on delivering FieldAI’s innovative technology to our customers through effective sales, customer success initiatives, and solutions engineering. We work closely with clients to comprehend their operational requirements, translate real-world challenges into practical robotics solutions, and facilitate successful technology adoption in complex, unstructured environments.We are searching for a Senior Customer Success Manager who will take charge of strategic customer relationships within our construction sector accounts, ensuring the effective adoption of FieldAI’s technology in the field. This position blends relationship management, operational problem-solving, and cross-functional execution. You will be a trusted partner to our customers, guiding them through deployments, promoting technology adoption, resolving issues, and ensuring they derive measurable value from our robotics platform.This role is ideal for someone who thrives in fast-paced customer environments and is eager to play a pivotal role in scaling customer success at a pioneering robotics company. The ideal candidate will be invigorated by the prospect of establishing deep customer partnerships, tackling complex operational challenges, and serving as the voice of the customer internally as FieldAI expands its footprint in the construction market.

Socure specializes in real-time identity verification, supporting businesses, government agencies, and individuals in preventing fraud before it occurs. The team addresses complex issues that influence the future of identity verification worldwide. The Senior Strategic Customer Success Manager position is based in San Francisco, CA and focuses on Socure’s largest enterprise clients. The role centers on building strong relationships with executive stakeholders, aligning on business objectives, and ensuring clients realize meaningful value from Socure’s solutions. Key Responsibilities Serve as a trusted advisor to major enterprise customers, emphasizing strategic alignment and long-term partnership. Collaborate with Account Executives to support renewals and identify upsell opportunities. Work alongside Solution Consultants to drive adoption and deliver strong customer outcomes. Lead executive business reviews, participate in governance forums, and coordinate cross-team alignment efforts. Spot and address potential risks, improve transparency, and foster lasting trust with enterprise clients. Who Succeeds in This Role Individuals who take ownership and adapt to evolving situations. Critical thinkers who tackle customer challenges with accuracy and care. Collaborative team players who set and uphold high standards. This position suits those interested in shaping the future of identity verification and working closely with enterprise clients in a collaborative environment.

Why Weave ExistsAt Weave, we are dedicated to revolutionizing the way therapeutic knowledge is captured, transformed, and communicated throughout the drug development process. Our goal is to empower human experts with cutting-edge AI tools, ensuring that life-saving drugs reach patients quickly, safely, and affordably.The Weave Platform enhances regulatory workflows from inception to completion by seamlessly integrating AI into every phase. In partnership with our customers, Weave is crafting the ultimate AI workbench for the entire therapeutic lifecycle.The Role & Your MissionWe are in search of a Senior Customer Success Manager who will report directly to our Director of Customer Success. This critical position requires a candidate who excels in change management and possesses deep expertise in relationship building and AI integration. You will guide our customers in maximizing their use of Weave, our AI-driven SaaS platform designed for FDA document preparation. Your insights and experience will bridge the gap between the current product state and our customers’ successful submissions. In this role, you will serve as a consultant, expert user, and guide, adeptly navigating customer priorities across training, enablement, and system transitions, while ensuring alignment with our shared objectives to facilitate therapy evaluation and access.What You’ll OwnOnboarding and Training: Design and implement an onboarding and training plan for new organizations and users, including comprehensive documentation and interactive sessions. You will conduct training both virtually and in-person (up to 50% travel, likely less).Platform Customization: Collaborate with the Product teams to create and execute a customization process for our platform tailored to new customers, focusing on document template customization for AI-generated regulatory submission content.Process and Systems: Establish appropriate processes and systems to ensure Customer Success is consistent, efficient, and effective.Account Advocacy: Champion customer needs to ensure they derive maximum value from Weave’s products, ensuring accessibility for all potential users within their organizations.Commercial/Product Collaboration: Engage with cross-functional teams to enhance product offerings and customer satisfaction.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

Forerunner is seeking a dynamic and results-driven Vice President of Customer Success to lead our customer engagement strategies and ensure client satisfaction across our diverse portfolio. This pivotal role will involve overseeing the customer success team, developing best practices for client onboarding, and driving initiatives that enhance the overall customer experience. The ideal candidate will possess a strong background in customer relations, a passion for service excellence, and the ability to foster long-term partnerships.

Join our dynamic Enterprise team at Perplexity as a Senior Enterprise Customer Success Manager. In this pivotal role, you will lead the execution of onboarding and adoption strategies, ensuring exceptional service for our enterprise clientele. The ideal candidate will possess a solid background in technology, demonstrating a history of driving enterprise-level engagement, retention, and substantial growth.Collaboration is key; you will work closely with fellow team members, making strong communication skills essential. A proactive mindset and a tenacious spirit are prerequisites for success in this role. Your contributions will significantly impact expanding Perplexity's market presence and overall success.

Join reteam as a Customer Success Manager, where you will be instrumental in enhancing customer satisfaction and retention. Your role will involve engaging with clients, understanding their needs, and ensuring they derive maximum value from our services.As a key player in our team, you will collaborate closely with various departments to drive customer success initiatives. Your expertise in customer relationship management will be vital in fostering long-term partnerships.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

Why You Should Join UsAt Brex, we are revolutionizing business spending through our AI-powered platform. We empower companies to manage their spending confidently with integrated corporate cards, banking, and global payment solutions, complemented by intuitive software for travel and expenses. Our clientele ranges from burgeoning startups to established enterprises, including notable names like DoorDash, Flexport, and Compass, who rely on Brex to proactively oversee expenditures, cut costs, and enhance operational efficiency on a global scale.Joining Brex means pushing boundaries, challenging norms, and collaborating with some of the brightest minds in the industry. We are dedicated to fostering a diverse team and an inclusive culture, believing that your potential is only limited by the size of your aspirations. We provide the tools, resources, and support necessary for you to advance your career.Sales at BrexSales serve as the cornerstone of growth at Brex. Our mission is to attract new customers, deepen existing relationships, and drive the company’s financial success. With limitless territories and uncapped potential, your ambition defines your success. We celebrate our wins and reward outstanding performance. If you’re eager to sell a groundbreaking product and take ownership of your impact, this is the team for you.Your RoleAs a Senior Enterprise Customer Success Manager, you will act as a financial technology advisor to our largest clients, partnering with CFOs, Controllers, and finance operations teams to maximize the value they derive from Brex’s offerings. You will devise and implement account strategies tailored to each client's specific business objectives, ensuring high-impact results across their financial operations.Your responsibility will encompass the entire success lifecycle, from onboarding through renewal, utilizing product usage insights, fostering stakeholder engagement, and promoting cross-functional collaboration to enhance product adoption, reduce churn, and increase account value.Where You Will WorkThis position is based in our San Francisco office, where we embrace a hybrid work model that balances the energy of in-office collaboration with the flexibility of remote work. We require a minimum of two coordinated days in the office each week, specifically on Wednesdays and Thursdays. As an added benefit, you can enjoy up to four weeks of fully remote work each year!

At Via, we're on a mission to revolutionize global transportation through innovative technology. Our ambitions extend from enhancing individual daily commutes to significantly reducing our collective environmental impact. As a Senior Partner Success Manager, you will represent Via to our partners, playing a pivotal role both internally and externally. Your primary responsibility will be to cultivate meaningful, long-lasting relationships with our partners, transforming these connections into sustainable revenue growth opportunities. You'll act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges, while also advocating for our partners within Via to promote the expansion of their services.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

Join Revic as a Senior Customer Success ManagerAt Revic, we understand that exceptional sales professionals are essential for business growth. They forge relationships, comprehend client needs, and secure deals that propel expansion. However, many find themselves overwhelmed by administrative tasks and inefficient processes that detract from their core mission: selling.Revic is an innovative AI-driven sales acceleration platform designed to empower sales teams. We take care of the complexities, such as data analysis, opportunity identification, and workflow initiation, allowing sales representatives to concentrate on the essential human elements of their role—the conversations, relationships, and crucial moments that drive success.Our platform continuously learns what works best, defines target audiences, and equips sales reps with the insights needed to act decisively and accurately. Sales will always remain a human endeavor, and Revic is committed to ensuring it stays that way.As a well-funded Seed Stage startup with a lean team, robust investors, and a transformative product, we are changing the landscape for revenue teams.The Purpose of This RoleRevenue teams currently spend a staggering 70% of their time on non-sales activities. We are addressing this challenge with AI agents that leverage collective memory to transform chaotic, real-world data into actionable context that facilitates autonomous decision-making.As our Senior Customer Success Manager, you will play a pivotal role as the human connector between our product and our customers' success. You will manage post-sales relationships from start to finish, overseeing onboarding, driving product adoption, delivering quantifiable ROI, and cultivating long-term champions for Revic.This is not just another addition to an existing team; you will be the inaugural dedicated Senior Customer Success hire. You will have the opportunity to design our customer journey from the ground up, establish success playbooks, develop metrics and tools, and collaborate closely with leadership, engineering, and go-to-market teams to ensure every Revic deployment becomes a success story. The Customer Success organization will scale based on the foundation you create.Your ResponsibilitiesEnd-to-End Customer Outcomes: You will be the trusted partner guiding enterprise customers through onboarding to renewal and expansion, ensuring they realize the full potential of Revic and achieve documented business outcomes.Customer Success Playbook Development: You will create onboarding workflows, engagement strategies, health scoring systems, quarterly business review frameworks, escalation protocols, and KPI dashboards—laying the groundwork for future Customer Success Managers.Proactive Adoption Strategy: You will not wait for customers to adapt; instead, you will map adoption phases, identify gaps, guide customers through the learning curve, and produce enablement materials and ROI narratives that make Revic indispensable.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.