Senior Customer Success Manager

Join Databricks as a Senior Customer Marketing Manager for the Asia Pacific and Japan (APJ) region. In this pivotal role, you will spearhead customer marketing initiatives that drive engagement and ensure our customers achieve the full value from their investment in our platform. You will work closely with cross-functional teams to design and implement strategic marketing programs that resonate with our diverse customer base.Key Responsibilities:Develop and execute customer marketing strategies tailored for the APJ market.Collaborate with product and sales teams to create compelling messaging and customer success stories.Analyze customer feedback and market trends to refine marketing strategies.Manage marketing campaigns and measure their effectiveness to optimize future efforts.

Role Overview Kong Inc. is hiring a Renewal Manager - APJ, based in Singapore. This role focuses on supporting customer retention and satisfaction throughout the Asia-Pacific region. The Renewal Manager oversees the renewal process, working to maintain and strengthen relationships with important clients. What You Will Do Manage the end-to-end renewal process for customers in the APJ region Build and maintain strong relationships with key accounts Work closely with sales and support teams to ensure customers receive attentive service Location This position is based in Singapore.

Discover OktaAs a leader in identity management, Okta empowers individuals to securely access any application, service, or device. Our innovative solutions, including the Okta and Auth0 platforms, prioritize identity as a cornerstone of security and operational efficiency.At Okta, we embrace diversity in perspectives and experiences. We value continuous learning and seek individuals who can enhance our organization through their unique insights.Become a part of our mission! We are creating an environment where identity is truly yours.Okta is on the lookout for a dynamic Senior Manager of Talent Acquisition to spearhead our Go-To-Market (GTM) recruiting strategy across the Asia-Pacific and Japan (APJ) region.Reporting directly to the Senior Director of Global GTM Talent Acquisition, this pivotal role will lead and expand a high-performance recruiting team responsible for acquiring talent across all revenue-driving functions. You will manage talent acquisition for critical areas including Sales, Customer Success, Partnerships, Presales, and broader GTM support roles.In collaboration with the APJ General Manager and regional leadership, you will play an instrumental role in shaping our regional growth strategy by attracting exceptional talent and establishing a scalable, impactful recruiting engine.This is a unique opportunity for a strategic and hands-on talent acquisition leader to enhance our already robust foundation, elevate our hiring practices, and drive Okta’s next phase of growth in the APJ region.

Join Zscaler as the Head of Sovereign & Regulated Markets for the Asia-Pacific and Japan (APJ) region. In this critical leadership role, you will be responsible for driving our strategic initiatives in sovereign markets, ensuring compliance with regulatory standards while fostering partnerships with government and regulated entities.Your ability to navigate complex market dynamics and engage with key stakeholders will be essential in positioning Zscaler as a leader in secure cloud services. You will collaborate closely with cross-functional teams to deliver innovative solutions tailored to the needs of sovereign and regulated markets.

Role Overview Databricks is hiring a Strategic Customer Advisor for the Asia Pacific and Japan (APJ) region, based in Singapore. This role focuses on guiding clients as they move forward with data-driven transformation. The position centers on helping organizations realize the full value of the Databricks platform, supporting their goals and ongoing satisfaction.

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is the foundation for unlocking the potential of AI. Our mission is to secure AI through a trusted and neutral infrastructure that allows organizations to confidently navigate this transformative era. We seek individuals who are passionate about tackling complex challenges with tangible consequences. If you are a builder and owner who thrives on speed, urgency, and excellence, we want to hear from you.This is your chance to engage in career-defining work. Join us in this mission.Your RoleWe are in search of a seasoned Revenue Operations Manager to become a key player in our Asia-Pacific and Japan (APJ) team. This pivotal position acts as the strategic connector between our operational initiatives and their execution in the region.While this role serves as the primary operational partner for the APJ region, it transcends mere regional support. You will be an integral member of the Revenue Operations team, managing projects, spearheading system enhancements, and acting as a subject matter expert on organizational processes.Key ResponsibilitiesOversee APJ territory execution to ensure bookings align with company policies, maintain accuracy, and comply with all requirements. Act as a subject matter expert for complex transactions.Serve as the main execution and escalation partner for the Finance Global Capability Center (FGCC), providing insights on intricate scenarios and ensuring consistent policy application.Collaborate closely with Sales, Deal Desk, Finance, and related teams to facilitate complex deal structures and ensure adherence to established processes.Assist with month-end and quarter-end closing activities, including the preparation, review, and enhancement of reconciliations.Identify discrepancies, trends, and opportunities for process improvement by reviewing operational data and workflows.Develop and analyze business performance reports to accurately reflect operational results, creating dashboards to aid planning and decision-making.Lead and support multiple operational and process improvement initiatives, ensuring efficient completion aligned with desired outcomes.Collaborate with Business Technology and Finance Transformation teams to support system enhancements, including user acceptance testing and issue resolution.

As a Director, Partner Account Manager at Databricks, you will lead strategic partnerships in the Asia-Pacific and Japan (APJ) region. Your role will involve developing and executing account management strategies that drive growth and success for both Databricks and our partners. You will collaborate closely with cross-functional teams to ensure seamless delivery of our cutting-edge data platform solutions. Your leadership will be pivotal in expanding our partner ecosystem and enhancing customer satisfaction.

Join Semperis: A Force for Good - At Semperis, we pride ourselves on being a leading force in the cybersecurity landscape, dedicated to creating a supportive and empowering workplace. Our commitment to our employees' well-being ensures that they are valued and motivated to deliver their best work. We have received accolades such as being one of America's Fastest-Growing Cybersecurity Companies by Inc. 5000 and a multi-year recipient of the Inc. Best Workplace award.Your Role: We are seeking a dynamic Business Development Representative to spearhead our efforts in the APJ market from our Singapore office.Key Responsibilities:Develop and maintain a targeted list of potential clients while qualifying inbound leads according to our strategic framework.Engage in lead generation activities, implementing best practices outlined in our sales development playbook, and provide actionable feedback for process enhancements.Articulate Semperis’ value proposition and offerings effectively to prospects within IT organizations.Collaborate closely with assigned Account Executives to cultivate and expand your designated territory.Consistently meet or exceed assigned quotas and performance goals.Maintain and update prospect information and sales activities in our CRM.*We offer a comprehensive sales and prospecting technology stack designed to support your success.**Our onboarding program ensures you are fully equipped to excel in this role.*

Role Overview Amplitude is hiring an APJ Sales Strategy & Operations Manager based in Singapore or Sydney. This role shapes sales strategy and improves operations throughout the Asia-Pacific region. What You Will Do Work with teams across functions to strengthen sales effectiveness and support revenue growth Analyze market trends to inform regional sales decisions Develop and implement strategic initiatives for the APJ sales organization Review and refine sales processes to ensure efficiency and alignment with company goals

Zimperium® stands at the forefront of enterprise mobile security, being the pioneering company to deliver a comprehensive mobile threat defense system that provides immediate, on-device protection against both known and emerging mobile cyber threats and malware.Our award-winning machine learning engine safeguards against device, network, phishing, and application attacks across iOS, Android, and Windows devices, employing a non-intrusive approach to consistently uphold user privacy.As we continue to expand at a rapid pace, we are excited to welcome a Senior Field Marketing Manager to our dynamic team!Role Overview:The Senior Field Marketing Manager will play a crucial role within our Marketing team, tasked with crafting and implementing a regional marketing strategy aimed at driving demand and generating a robust pipeline to meet our company's ambitious growth objectives. You will collaborate closely with the Sales team to identify key accounts, sales priorities, and leading channel partners, enabling you to devise and execute an optimal marketing plan that includes virtual events, live events, digital initiatives, webinars, regional content distribution, and various end-user demand generation activities in partnership with channel partners.This role is pivotal in steering the development of regional programs, keeping sales management informed of marketing strategies, and fostering alignment between field and corporate marketing efforts. You will work cross-functionally with sales, marketing, partner, and customer success teams to establish the regional marketing strategy. Additionally, you will actively assess performance and return on investment (ROI) for marketing initiatives. You will report directly to the VP of Growth Marketing.

Join us at Pure Storage, where we are at the forefront of innovation in the tech world, revolutionizing the data storage industry. This is your opportunity to lead with groundbreaking ideas, grow alongside industry experts, and make a significant impact in an exciting field.If you're ready to embrace limitless possibilities and leave your legacy, we want you on our team.ABOUT THE ROLEPure Storage is seeking a seasoned and strategic professional to fill the role of Director of Distribution APJ. This key position demands a profound understanding of the tech landscape, particularly in the data center sector. The ideal candidate will possess a solid history of managing global distribution networks, specifically within the SaaS, Cybersecurity, or AdTech industries.ACCEPT THIS CHALLENGE...Develop and implement a comprehensive regional distribution strategy that aligns with the overarching business objectives of Pure Storage.Utilize extensive experience in the data center domain to inform and guide distribution strategies tailored to our industry.Stay updated on industry trends, competitor actions, and market shifts to enhance strategic decision-making.Bring a wealth of experience in managing regional distribution networks, having held significant roles across various markets.Ensure optimization of distribution models for each location while considering local nuances and challenges.Foster and maintain robust relationships with regional distributors to ensure collaborative and mutually beneficial partnerships.Work closely with distributors to navigate challenges, enhance performance, and seize market opportunities.Collaborate with internal teams including Sales, Marketing, and Product Development to synchronize distribution strategies with broader business goals.

Cygnify is dedicated to advancing marketing with a strong focus on data-driven strategies. The team emphasizes customer engagement and growth, always working to stay ahead of industry trends. Role overview The Senior Marketing Manager leads Cygnify’s customer growth efforts in Singapore. This position combines hands-on leadership with strategic planning, managing a team of marketing professionals and overseeing brand channels and key performance indicators. The role blends creative campaign development with the responsibility for acquiring, activating, and retaining customers across both digital and traditional channels. What you will do Direct marketing strategy across channels such as paid media, SEO, CRM, referral programs, and offline initiatives. Design and execute full-funnel campaigns to build brand awareness and drive customer acquisition, activation, and retention. Oversee the performance marketing budget, manage agency partnerships, and optimize landing pages for higher conversion rates. Collaborate with the Product team to improve onboarding, user experience flows, and in-app engagement. Work with Commercial and Partnerships teams to align on go-to-market strategies, promotions, and value propositions. Lead, mentor, and develop a team of marketers and channel specialists. Track key performance indicators, test new approaches, and run rapid experiments to drive customer growth. Analyze funnel performance and optimize for scalable, cost-effective results. Use AI tools to speed up campaign creation, enhance creative testing, and generate insights that improve marketing outcomes. Location This role is based in Singapore.

At Similarweb, we are transforming the way organizations engage with the digital landscape by providing insights that illuminate online activities.Our unparalleled data and solutions empower numerous clients globally, including leading brands such as Google, eBay, and Adidas, to make impactful decisions that shape their digital strategies.Since our public listing on the New York Stock Exchange in 2021, we have continued to achieve remarkable milestones! Join a diverse team of innovative, inquisitive, and dedicated individuals at Similarweb.We are seeking a Senior Field Marketing Manager located in Singapore, who possesses extensive experience in marketing and events. The ideal candidate will be creative, organized, detail-oriented, and enthusiastic about collaborating with the Sales team daily. You will need a proactive approach and the ability to devise inventive marketing strategies that significantly enhance pipeline results.Reporting to the Global Field Marketing Director, you will become an integral member of our high-performing Revenue Marketing team dedicated to amplifying our brand and accelerating our growth.Your daily responsibilities will include:Building and implementing regional marketing programs designed to enhance brand recognition, generate leads, and create pipelines.Managing regional events from inception to completion, addressing planning, logistics, vendor coordination, onsite execution, lead capture, and ROI assessment.Supporting GTM teams by compiling and presenting campaign and event performance insights.Optimizing regional marketing expenditure to maximize ROI across all initiatives.Ensuring timely, budget-compliant launches of all field campaigns in alignment with our global marketing strategy.Overseeing daily operations, budgets, vendor relationships, and purchase orders to guarantee smooth execution.Leading customer marketing initiatives such as case studies, testimonials, and video content.

Join Starfish, a leading global fintech company, as a Senior Content Marketing Manager and take charge of innovative content-driven brand initiatives throughout Southeast Asia. In this pivotal role, you will create captivating narratives, oversee campaign content across various digital platforms, and ensure strict adherence to our brand identity. Your expertise will be essential in localizing and enhancing our bold global brand voice, working collaboratively with regional marketing, strategy, and creative teams.Key ResponsibilitiesDevelop and refine brand positioning to ensure consistency across campaigns and touchpoints in Southeast Asia.Align all content with the overarching brand identity, tone, and core values.Transform business objectives into audience-specific, narrative-led content strategies.Design and produce engaging content for diverse digital platforms, including social media, landing pages, thought leadership articles, customer case studies, campaign toolkits, and internal branding materials.Edit and localize global content to resonate with Southeast Asian audiences while maintaining cultural relevance and brand consistency.Collaborate with creative teams, designers, and writers to bring concepts to fruition across both visual and written mediums.Create integrated campaign content plans to bolster product launches, brand milestones, and seasonal initiatives.Lead the creative briefing process and oversee comprehensive campaign content delivery across multiple markets.Evaluate campaign performance and optimize content based on data insights.Work cross-functionally with product, sales, and marketing teams to gather insights, align messaging, and ensure cohesive communications.Engage with agency and freelance talents as required for execution.Manage social media calendars and direct the voice and messaging of brand content across regional social channels.Enhance engagement through influencer partnerships and employee advocacy programs.QualificationsProven experience in brand strategy, content marketing, or campaign development, preferably within the fintech, B2B, or agency sectors.A portfolio that illustrates strong storytelling, brand development, and multi-channel content strategy.Demonstrated ability to lead cross-functional initiatives and manage content workflows in fast-paced environments.Exceptional writing, editing, and communication skills, with a keen understanding of editorial tone and nuance.Strong project management skills, balancing strategic vision with practical execution.Familiarity with tools such as Notion, Figma, Airtable, and/or CMS and social scheduling platforms is advantageous.Experience in the Southeast Asian region and knowledge of localization best practices is highly desirable.

Role Overview Wizinc is looking for a Senior Field Marketing Manager to help shape and deliver marketing efforts in Singapore. This remote position focuses on building strategies that strengthen our brand and connect with our audience in the region. What You Will Do Develop and implement marketing plans tailored to the Singapore market. Manage marketing budgets and track spending to ensure effective use of resources. Analyze market trends to inform campaigns and measure their impact. Work closely with sales and other teams to align marketing and business objectives. Build and maintain relationships with clients and stakeholders to encourage engagement and loyalty. Who We’re Looking For Experienced in field marketing, ideally with a focus on the Singapore market. Comfortable collaborating across teams and managing multiple projects at once. Strong communicator who can build trust with clients and internal partners. Skilled at analyzing data and translating insights into action. Location This is a remote role based in Singapore.

Join Intuitive Surgical as a Senior Manager in Regional Clinical Marketing for Asia, where you will play a pivotal role in driving our clinical marketing strategies across diverse markets. You will collaborate closely with local marketing teams, clinical specialists, and sales personnel to develop and implement effective marketing initiatives that highlight the benefits of our innovative surgical systems.

Join Us in Transforming Global Connections!At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.Your Responsibilities:• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.• Participate in customer renewals and expansion efforts.• Manage customer escalations effectively, representing the product and service teams.• Utilize Kong’s customer maturity model to manage client accounts proactively.• Conduct regular reviews of Kong implementations and share industry best practices.

About UsAt EnterpriseDB, we offer a cutting-edge data and AI platform that empowers organizations to fully leverage the capabilities of Postgres for transactional, analytical, and AI workloads across any cloud environment. We enable enterprises to mitigate risks, optimize costs, and achieve scalable operations in a data-driven world. With over 1,500 global customers, we are the foremost contributor to the dynamic PostgreSQL community, supporting a diverse range of sectors including government, finance, media, and IT. Our innovative solutions allow customers to modernize outdated systems and eliminate data silos while harnessing the power of enterprise-grade open-source technologies. We ensure up to 99.999% availability with critical features such as security, compliance, and observability. For more information, visit www.enterprisedb.com.The Senior Customer Success Manager (CSM) is dedicated to deeply understanding our customers and partners, ensuring their success through exceptional service. The CSM will operate independently and collaboratively across departments to identify opportunities for growth, renewal, and overall customer satisfaction within their portfolio. The primary objective of this role is to cultivate a successful and loyal customer base committed to EDB through trusted advisor relationships. This individual will take ownership of their account portfolio with a strong emphasis on customer retention, providing technical product guidance, delivering strategic business value and insights, driving product adoption and trust, and uncovering opportunities to enhance value across our customers’ operations. This position demands remarkable tenacity, analytical skills, strategic thinking, service orientation, leadership, and a genuine passion for customer satisfaction and success.The ideal CSM will have knowledge, expertise, and experience in various areas, including:Technology Account ManagementBuilding deep customer relationshipsDriving customer engagement and retentionTechnical support and guidance

Join ASM, where cutting-edge technology meets a collaborative culture.With over 55 years of pioneering innovation, ASM is at the forefront of advanced semiconductor technology. Our diverse team of more than 4,500 professionals from 70 nationalities plays a pivotal role in shaping trends in 5G, cloud computing, AI, and autonomous driving. We are committed to inclusivity, sustainability, and making a positive global impact. Our development programs are designed to foster your growth, pushing the boundaries of innovation and unlocking your potential.Mission of the RoleThe Senior Manager, Global Customs, will oversee compliance with international trade regulations, optimize duty savings through Free Trade Agreements (FTAs), and manage all customs-related processes. This role requires close collaboration with internal stakeholders, customs brokers, and governmental bodies to ensure smooth and compliant cross-border trade.Key ResponsibilitiesCustoms Compliance:Collaborate globally on customs valuation analysis aligned with internal transfer pricing (TP) structures.Review import/export documentation to ensure compliance with local and international customs regulations.Work with global customs brokers and authorities to resolve clearance issues.Act as a subject matter expert on global customs valuation matters.Free Trade Agreements (FTAs):Analyze and interpret global FTA rules of origin and eligibility criteria.Coordinate with suppliers to obtain and validate origin documentation, such as Certificates of Origin.Maintain documentation and audit trails to support FTA claims and duty savings.Identify opportunities for ASM to reduce global import duties.ACVA:Assist with ACVA engagements and review annual ACVA reports, including voluntary amendments as applicable.Customs Audit:Prepare and support ad-hoc inquiries and audits conducted by global customs authorities.