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Senior Customer Success Manager - Remote

NotabeneNew York
Remote Full-time From $1K/yr

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Experience Level

Senior

Qualifications

Preferred qualifications include a proven track record in customer success or account management, with a strong understanding of the digital finance landscape. Excellent communication, analytical skills, and a customer-centric approach are essential. Familiarity with compliance and regulatory issues in the crypto space is a plus.

About the job

Senior Customer Success Manager (AMER)

About Notabene

Notabene is revolutionizing the infrastructure that facilitates the movement of money in the digital economy. We are advancing beyond our compliance foundations to empower the next generation of digital financial services among regulated institutions with unmatched efficiency. With nearly 50 employees spread across 14 countries and having recently completed our Series B funding round last November with support from prominent investors, including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we seek talented individuals like you to help shape the future of the cryptocurrency industry.

Your Impact:

At Notabene, our customers' success is at the core of our mission, and our Customer Success team is pivotal to that. As part of the Customer Success team, you will play a crucial role in shaping our Customer Success strategy while also managing and driving the growth of accounts in your portfolio. You will become a trusted advisor to our customers, leveraging data-driven insights to maximize the value they derive from Notabene’s products and services. A significant aspect of your role will involve overseeing the post-sales commercial journey, focusing on customer renewals and upselling within your portfolio.

This is an exciting opportunity to join a vital function that will support our growth and expansion.

Success Metrics Within One Year:

  • You have positively impacted the net retention rate of your portfolio.

  • You can confidently articulate knowledge of our products and the broader industry landscape.

  • Customers trust you to support them in achieving their objectives.

  • You can effectively manage commercial discussions, proactively identify and address risks, and successfully renew and grow your portfolio.

Your Responsibilities:

  • Overseeing the post-sales customer journey, encompassing onboarding, adoption, renewals, and upselling.

  • Building, nurturing, and sustaining long-term relationships with stakeholders in assigned accounts while proactively identifying and reporting on key customer health metrics.

  • Providing expertise, education, and guidance to customers as they implement their Travel Rule Compliance programs.

  • Driving customer upsells by identifying, qualifying, and advocating for upgrade opportunities.

About Notabene

Notabene is at the forefront of transforming digital finance, providing innovative solutions that enhance compliance and efficiency for financial institutions globally. By leveraging cutting-edge technology and insights, we empower our clients to navigate the complexities of the crypto space effectively.

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