Senior Customer Success Lead - Remote

CLEAR is at the forefront of creating the secure identity company of tomorrow. Our mission revolves around making experiences safer and simpler—both physically and digitally. With over 38 million members and an expanding network of global partners, CLEAR's secure identity platform is revolutionizing the way individuals live, work, and travel. Whether at airports, stadiums, or in everyday life, CLEAR enables seamless experiences.The Senior Customer Success Manager for Healthcare Identity will foster enduring relationships within CLEAR1’s Healthcare division. This role offers the chance to collaborate with prominent healthcare executives to further CLEAR’s mission of minimizing friction for our members.

Join Clear as the Director of Customer Success in the Healthcare sector, where you will play a pivotal role in driving customer satisfaction and retention. In this leadership position, you will oversee a dedicated team, developing strategies to enhance customer engagement and ensure our B2B clients achieve their goals.Your innovative approach will help us deliver exceptional value and service to our healthcare partners. You will collaborate closely with product and sales teams to align customer needs with our offerings, fostering a culture of continuous improvement.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce that operates without a desk. Our innovative business management platform empowers thousands of companies by simplifying workforce management and enabling teams to concentrate on what matters most: growing their business. Position Overview: The Enterprise Customer Success Manager will play a pivotal role in managing Connecteam’s relationships with large business and enterprise clients, ensuring their ongoing success and satisfaction. The ideal candidate will have a profound understanding of workforce management processes in extensive business settings and will showcase exceptional interpersonal skills to act as a trusted advisor to our customers. Utilizing their expertise in digital transformation, they will identify challenges, design customized solutions, and implement innovative strategies to enhance product adoption and deliver outstanding value. This is a fully remote opportunity. Key Responsibilities: Develop and implement tailored customer success plans aligned with clients' strategic business goals. Maximize customer value from their Connecteam investment and ensure effective utilization of their licenses. Provide consultative support to clients in resolving issues and achieving their objectives. Analyze customer data to monitor progress and pinpoint areas for enhancement. Stay informed on industry trends and best practices to provide top-tier support. Collaborate closely with various departments to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address any escalated client issues using resources from across the organization.

About Vibe:At Vibe.co, we are revolutionizing the advertising landscape by enabling brands to forge genuine connections with audiences through data-driven strategies and measurable outcomes. Our innovative platform seamlessly integrates creativity, technology, and automation, enhancing ad experiences across multiple screens, including CTV.As we embark on an ambitious growth journey, aiming to 2.5x our revenue by 2026, content will be pivotal in our strategy. The narratives we craft, the experiences we curate, and the values we convey will solidify Vibe's position as a leader in CTV innovation, recognized by brands, agencies, and partners alike.We are a dynamic, high-performing team that prioritizes clarity, speed, and execution. We embrace rapid experimentation and take pride in content that not only informs but also drives conversions.Your mission:As a Senior Customer Success Manager, you will play a crucial role in enhancing customer retention, driving renewals, and fostering expansion, ultimately creating long-term value for Vibe's fastest-growing enterprise advertisers. You will serve as a strategic partner to brands and agencies, managing the customer relationship from start to finish, ensuring clients achieve maximum impact through effective campaign execution, optimization, and sustainable growth on our platform.This position places you at the heart of Vibe's customer success engine, where you will collaborate closely with Sales, Product, and Analytics teams to deliver exceptional results, unlock new revenue streams, and amplify the voice of the customer in our platform evolution. This role offers significant cross-functional collaboration and ownership as Vibe expands its enterprise business.What you will do:Cultivate and maintain robust, long-term client relationships through proactive engagement and a comprehensive understanding of customer objectives.Oversee the customer relationship throughout the entire lifecycle—from campaign initiation to ongoing optimization—providing strategic counsel, best practices, and actionable insights to ensure successful outcomes.Drive renewals and growth within your assigned portfolio, enhancing retention and identifying opportunities for account expansion through proactive client interactions.Manage a targeted portfolio of enterprise clients, balancing personalized partnership with scalable engagement strategies.Collaborate with cross-functional teams—including Sales, Product, and Analytics—to address challenges, share insights from customers, and ensure alignment with customer needs.

Yext (NYSE: YEXT) stands at the forefront of brand visibility, empowering organizations to engage with customers across various platforms—be it AI search, traditional search, social media, or direct communications. With access to over 2 billion reliable data points and a suite of integrated products, Yext equips brands with the clarity, control, and confidence needed to excel across digital environments. Through real-time insights, AI-driven recommendations, and scalable execution, we transform a brand's digital presence into a competitive edge. Join our team of innovators and enthusiastic collaborators and discover why we are consistently named a ‘Best Place to Work’ by esteemed entities such as Built In, Fortune, and Great Place To Work®!In the capacity of Director of Customer Success - Healthcare, you will spearhead a team of Customer Success Managers (CSMs) dedicated to driving substantial business outcomes while ensuring exceptional customer retention through your extensive industry knowledge. You will establish ambitious retention targets, oversee key performance indicators (KPIs), and promote cross-departmental collaboration with Sales, Support, and Services.Your role will involve fostering a team of thought leaders who remain ahead of industry trends and customize client interactions using tailored language. Collaborating closely with Sales leadership, you will improve forecasting accuracy, proactively detect risks, and implement effective mitigation strategies. Furthermore, you will champion CSM development, ensuring that presentations and engagements are both industry-specific and client-centric while equipping the team with forward-thinking insights and emerging trends.

At Ripple Labs Inc., we envision a future where value flows effortlessly, akin to information today. We are pioneering this groundbreaking endeavor with our innovative cryptocurrency solutions, empowering financial institutions, businesses, governments, and developers. By enhancing the global financial ecosystem, we strive to foster greater economic equity and opportunities for all individuals, regardless of their location. Join us to collaborate with a team that supports your professional growth while delivering impactful work.If you’re eager to make a substantial impact and explore remarkable career advancement possibilities, become part of our mission to create tangible value in the real world.YOUR ROLE:The Senior Manager of Customer Success is pivotal to Ripple's mission, focusing on boosting revenue and product adoption among our clientele. This role emphasizes fostering customer relationships by increasing payment volumes, implementing our custody solutions, and uncovering cross-selling opportunities across Ripple's suite of enterprise-grade solutions.KEY RESPONSIBILITIES:Develop a comprehensive understanding of each customer’s technical landscape, organizational structure, decision-making processes, goals, and requirements.Act as a trusted advisor and advocate for Ripple, helping customers realize the full potential of our offerings and engage in the development of innovative solutions.Perform financial and business analyses to assess key financial objectives such as cost reduction and revenue enhancement.Identify and drive upsell and cross-sell opportunities to successful execution, collaborating with cross-functional teams.Lead strategic initiatives in partnership with cross-functional stakeholders (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal), creatively addressing unique business and operational challenges for each customer.Gather and relay customer and market feedback regarding Ripple's value proposition throughout the organization.Champion internal process enhancements at Ripple.

As a Senior Manager of Customer Success at CB Insights, you will play a pivotal role in driving customer satisfaction and retention. You will lead a team dedicated to ensuring our clients derive maximum value from our innovative solutions. Your strategic mindset will help to foster long-term relationships with key clients and enhance our product offerings based on customer feedback.Key responsibilities include developing and executing customer success strategies, mentoring team members, and collaborating cross-functionally to improve customer experiences. You will analyze customer data to identify trends and opportunities for improvement, ensuring our clients are not just satisfied, but advocates for our brand.

About Pivotal HealthPivotal Health stands at the forefront of technology, empowering healthcare providers to navigate the complexities of reimbursement and ensuring they receive fair compensation for their exceptional care.Many healthcare professionals grapple with chronic underpayment from insurance companies, even though they deliver top-notch services. Processes like Independent Dispute Resolution (IDR) are meant to foster fairness but often become cumbersome and confusing without the right support.Pivotal Health merges cutting-edge software, insightful data, and dedicated service into a cohesive, AI-enhanced platform. Our solutions streamline reimbursement processes, enabling providers to efficiently contest underpaid claims and alleviate administrative burdens, all while preserving the focus on patient care.Our comprehensive IDR solution is merely the beginning. We are committed to developing tools that empower providers with clarity, control, and confidence throughout their reimbursement journey.About This RolePivotal Health is on the lookout for a Senior Client Success Manager who will play a vital role in ensuring our healthcare provider clients achieve success and satisfaction while engaging with our services. You will oversee a portfolio of high-value strategic accounts, delivering the exceptional service these clients expect. In this pivotal role, you will drive platform adoption, retention, and overall client satisfaction, directly influencing client outcomes and contributing to our company’s growth.Your ResponsibilitiesManage and enhance a portfolio of high-value accounts, focusing on client retention, expansion, and long-term partnership success.Guide clients through onboarding, implementation, and ongoing engagement, ensuring they realize measurable value from our platform consistently.Represent the client’s voice, gathering feedback and collaborating with Product and Engineering teams to inform roadmap priorities and enhancements.Develop Client Success playbooks, share best practices, and mentor team members to elevate overall team performance.What We Seek4-8 years in client-facing roles such as Client Success, Account Management, or Client Services; experience in B2B SaaS, healthcare, health tech, or IDR is highly preferred.Exceptional communication skills, with a proven ability to build strong relationships and provide outstanding service.Proficiency in analyzing client needs and translating them into actionable insights.Strong problem-solving skills and a proactive approach to client engagement and satisfaction.

Merge is at the forefront of providing innovative agentic tools and customer-facing integrations for leading frontier LLMs, Fortune 500 enterprises, and B2B SaaS companies. Our platform boasts two primary offerings: Merge Unified, allowing businesses to seamlessly integrate hundreds of tools via a single API, and Merge Agent Handler, which equips AI agents with secure access to a multitude of third-party services. Our enterprise-grade platform efficiently manages the complete integration lifecycle, from authentication and security to ongoing monitoring and maintenance. Countless organizations rely on Merge to expedite product development, enhance sales potential, minimize customer attrition, and conserve engineering resources, enabling them to concentrate on their core products. We are seeking a dedicated Customer Success Manager to establish a robust foundation for sustainable revenue growth. The ideal candidate will be driven, flexible in the face of change, and innovative in testing new strategies to foster a genuinely customer-centric approach. This position represents an excellent opportunity to significantly impact an organization that prioritizes delivering outstanding customer experiences.

Are you passionate about driving customer satisfaction and success? Join Pearl Health as a Customer Success Manager! In this pivotal role, you will cultivate strong relationships with our clients, ensuring they derive maximum value from our innovative healthcare solutions. Your expertise will help guide our customers through their journey, from onboarding to ongoing support, fostering long-term partnerships.

Join Campfire as a Customer Success Manager, where you will take charge of a diverse portfolio of clients, driving their adoption of our platform and ensuring sustained success. As the primary liaison for finance and accounting teams, your role will be pivotal in helping customers realize significant value from Campfire, instilling confidence in their financial operations.You will collaborate closely with teams across Implementation, Product, Support, and Sales to provide an exceptional customer experience, while identifying opportunities for growth and expansion.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for a portfolio of clients.Forge strong relationships with Controllers, Accounting Managers, and Finance leaders.Promote adoption and engagement, ensuring clients derive maximum value from our services.Proactively monitor account health and mitigate churn risks.Conduct QBRs, success planning sessions, and regular check-ins.Retention & GrowthManage renewals for your assigned accounts.Identify and facilitate expansion opportunities across various dimensions (seats, modules, entities, geographies, use cases).Collaborate with Sales to scope and secure upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk assessments.Product Adoption & EnablementLead customer training sessions and workflow optimization reviews.Support the rollout of new product features and enhancements.Ensure clients adhere to best practices and obtain maximum value from Campfire.Cross-Functional CollaborationWork closely with Implementation to guarantee seamless transitions and successful go-lives.Coordinate with Support and Product teams to address issues and escalate customer feedback.Advocate for the customer’s voice internally to enhance processes throughout the customer journey.

At ITRS, we empower critical technology that drives our society forward. Our mission is to provide automated and comprehensive IT observability solutions that protect essential applications and foster innovation. As the only monitoring and observability platform tailored for the most demanding and regulated sectors, we are trusted by 90% of Tier 1 capital markets firms.Our belief is simple: when our team succeeds, our customers do too. Here, you'll discover:A supportive culture – ITRS has proudly been recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and nurturing environment.Impactful work – Contribute to meaningful projects that engage thousands of global customers in industries essential to the world's functionality, including 9 out of the top 10 investment banks.Growth opportunities – Whether you're at the start of your career or have years of experience, we commit to your professional development. Just ask our team members who have thrived here for over a decade.With our headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact technology enterprise with the stability of a private equity-backed global partner.Role OverviewIf you have hands-on experience with monitoring or observability tools and are ready to pivot your career, this role could be your ideal match. We seek an individual who possesses not only a strong technical understanding but also excels in relationship building and prioritizes client value in every interaction.You may currently work in Customer Success, Technical Account Management, or a related field. What matters most is your proven experience with enterprise-scale environments and a genuine enthusiasm for leveraging monitoring and observability tools to create significant impact.At ITRS, Customer Success means being a reliable partner. Our clients expect practical insights; they want professionals who have real-world experience, understand the challenges they face, and can transform technology into tangible outcomes.Your Responsibilities as a Senior Customer Success Manager:Foster strong relationships with customers, acting as their advocate and trusted advisor.Translate customer objectives into strategies for product adoption and value realization using ITRS solutions.Analyze customer health metrics, usage patterns, and adoption rates to design proactive engagement strategies.Identify potential retention risks early and implement measures to mitigate them.Facilitate workshops and business reviews to uncover customer needs, monitor progress, and align on actionable outcomes.Gather and share customer feedback to shape product development.Collaborate with internal teams (Support, Professional Services, Product, Account Management) to ensure successful customer outcomes.Document interactions and maintain visibility on activities, outcomes, and potential risks.Contribute to the enhancement of Customer Success practices as our team evolves.

Join Our Team: At Torch Dental, we're not just a rapidly growing start-up; we're revolutionizing the healthcare supply industry. Our mission is to enhance the lives of healthcare providers by streamlining supply ordering and ensuring transparent pricing. With a focus on dental practices, our cutting-edge e-commerce software platform transforms an outdated process, making procurement efficient and cost-effective. We pride ourselves on our collaborative and passionate team, dedicated to solving real-world challenges. Customer satisfaction is our obsession, and we foster a culture that encourages action and innovation. If you're driven to create impactful solutions that empower healthcare professionals, we want you on our team! Role Overview: Customer Success Manager is a pivotal position aimed at providing outstanding customer experiences and maximizing value across a portfolio of small to mid-sized accounts. You'll assist customers during onboarding, facilitate their early product adoption, and proactively nurture relationships to ensure their success with Torch.In this dynamic role, you'll develop essential skills in customer engagement, platform expertise, and account management. Your insights will be invaluable for capturing customer feedback, identifying trends, and collaborating cross-functionally to enhance the overall customer journey. This position is perfect for an ambitious individual looking to advance their career in Customer Success within a fast-paced, customer-centric environment.

As a Senior Customer Success Manager at Affinity, you will play a pivotal role in enhancing customer relationships and ensuring a seamless experience with our products. You will be responsible for developing strategies that drive customer satisfaction, retention, and engagement while collaborating closely with various teams to align our services with client needs. Your expertise will help in identifying opportunities for growth and expansion within existing accounts.

Role Overview Amperity is looking for a Lead Customer Success Manager based in New York, NY. This role guides a team of customer success professionals and works directly with clients to help them get the most from Amperity’s solutions. Building strong relationships and clear communication are central to supporting clients’ business goals and driving satisfaction and retention.

Senior Customer Success Manager (AMER)About NotabeneNotabene is revolutionizing the infrastructure that facilitates the movement of money in the digital economy. We are advancing beyond our compliance foundations to empower the next generation of digital financial services among regulated institutions with unmatched efficiency. With nearly 50 employees spread across 14 countries and having recently completed our Series B funding round last November with support from prominent investors, including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we seek talented individuals like you to help shape the future of the cryptocurrency industry.Your Impact:At Notabene, our customers' success is at the core of our mission, and our Customer Success team is pivotal to that. As part of the Customer Success team, you will play a crucial role in shaping our Customer Success strategy while also managing and driving the growth of accounts in your portfolio. You will become a trusted advisor to our customers, leveraging data-driven insights to maximize the value they derive from Notabene’s products and services. A significant aspect of your role will involve overseeing the post-sales commercial journey, focusing on customer renewals and upselling within your portfolio.This is an exciting opportunity to join a vital function that will support our growth and expansion.Success Metrics Within One Year:You have positively impacted the net retention rate of your portfolio.You can confidently articulate knowledge of our products and the broader industry landscape.Customers trust you to support them in achieving their objectives.You can effectively manage commercial discussions, proactively identify and address risks, and successfully renew and grow your portfolio.Your Responsibilities:Overseeing the post-sales customer journey, encompassing onboarding, adoption, renewals, and upselling.Building, nurturing, and sustaining long-term relationships with stakeholders in assigned accounts while proactively identifying and reporting on key customer health metrics.Providing expertise, education, and guidance to customers as they implement their Travel Rule Compliance programs.Driving customer upsells by identifying, qualifying, and advocating for upgrade opportunities.

Your Impact The Senior Customer Success Manager at DISCO plays a pivotal role in ensuring a seamless onboarding experience for clients. This position provides strategic insights to help clients effectively leverage DISCO’s products and services in alignment with their unique objectives, while acting as their primary point of contact. You will collaborate intensively with our sales, services, and product teams to boost product utilization within designated accounts, pinpoint upselling opportunities, and collect user feedback to guide product enhancements. A profound understanding of all DISCO offerings and the EDRM framework, coupled with an innate problem-solving ability, is essential for addressing client challenges. Your expertise will significantly contribute to improving customer retention, nurturing loyalty, and fostering DISCO’s overall growth. What You'll Do Account Management: Serve as the primary liaison for assigned strategic accounts, cultivating executive-level relationships and ensuring internal team alignment to meet client needs. Client Success: Drive successful adoption of solutions, ensuring ROI and client satisfaction while identifying potential areas for expansion. Customer Advocacy: Represent client interests within DISCO, providing valuable feedback to drive product and service innovations. Sales Acumen: Clearly communicate the value of DISCO’s offerings, uncover upsell and cross-sell opportunities, and foster long-term client relationships to enhance revenue growth. Meeting & Event Management: Plan and execute educational and networking events that motivate and engage clients. Who You Are 4+ years of experience in post-sales, customer success, account management, or related roles. Strategic thinker with a proven track record in developing account plans and managing SaaS client relationships. Exceptional interpersonal and communication skills. Proficient in identifying and capitalizing on upselling and cross-selling opportunities. Demonstrated leadership skills with the ability to own, drive, and deliver on client initiatives. Experience in planning and executing both internal and external meetings. Customer-centric with a proactive approach to account management and problem-solving.