Senior Customer Success Lead - Remote

Role overview As a Senior Customer Success Lead at jobgether, the focus is on supporting clients and ensuring they get the most from jobgether’s products. This is a fully remote position for candidates located in New York. What you will do Lead initiatives to improve customer satisfaction and retention Develop and sustain strong, long-term relationships with clients Collaborate with clients to deliver consistent, high-quality service Find opportunities to enhance the customer experience Location requirements This remote role is open to candidates based in New York.

Role overview Nitra seeks a Customer Success Lead in New York, NY. This position focuses on helping clients realize the full value of Nitra’s services. The Customer Success Lead manages a group of customer success managers, with a strong emphasis on fostering client relationships and supporting retention. What you will do Guide and support a team of customer success managers, providing mentorship and direction Build and maintain strong relationships with clients to help them achieve their objectives Increase client satisfaction and retention through proactive communication and engagement Offer feedback and insights to influence customer success strategy and enhance Nitra’s services

Role Overview Amperity is looking for a Lead Customer Success Manager based in New York, NY. This role guides a team of customer success professionals and works directly with clients to help them get the most from Amperity’s solutions. Building strong relationships and clear communication are central to supporting clients’ business goals and driving satisfaction and retention.

About BrandlightBrandlight stands at the forefront of enterprise AI visibility, empowering top-tier brands to comprehend, manage, and enhance their presence across AI-driven search, commerce, and advertising.In an era where AI is poised to revolutionize marketing and distribution, Brandlight is pioneering the frameworks that determine how brands are discovered, trusted, and selected.Join our innovative team and contribute to the development of cutting-edge tools that will shape the future of brand management in an AI-centric landscape.About the RoleAs a Senior Enterprise Account Lead (Senior Customer Success) at Brandlight, you will take charge of a diverse portfolio of strategic enterprise clients, guiding them from onboarding through to renewal and expansion. Your role will entail cultivating senior-level relationships, ensuring robust adoption of our solutions, and translating product benefits into quantifiable business successes.This position is ideal for an individual adept at managing complex, multi-stakeholder accounts. You possess sharp commercial instincts, a solid grasp of the product landscape, and the confidence to engage with executive teams while remaining closely aligned with day-to-day operations.Salary Range: $150,000 - $180,000 a yearResponsibilitiesManage enterprise accounts comprehensively, from onboarding through renewal and expansion.Facilitate onboarding and ensure consistent and rapid realization of customer value.Establish and nurture strong relationships with senior stakeholders (VP+) and economic buyers.Drive renewals and expansions through effective value communication and consultative engagement.Identify risks and opportunities within each account, leveraging insights for growth.Provide customer insights to inform product development, positioning, processes, and pricing strategies.Collaborate closely with Product, Sales, and R&D teams to achieve customer objectives.Requirements7+ years of experience in managing enterprise accounts, with a focus on renewals and expansions.Proven experience collaborating with Fortune 500 marketing leadership (CMO/VP level).Exceptional ability to grasp customer business objectives and articulate product value effectively.Confidently lead discussions as a domain expert, even when faced with new challenges.Consultative approach to uncovering client needs and delivering tailored solutions.

Senior Customer Success Manager (AMER)About NotabeneNotabene is revolutionizing the infrastructure that facilitates the movement of money in the digital economy. We are advancing beyond our compliance foundations to empower the next generation of digital financial services among regulated institutions with unmatched efficiency. With nearly 50 employees spread across 14 countries and having recently completed our Series B funding round last November with support from prominent investors, including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we seek talented individuals like you to help shape the future of the cryptocurrency industry.Your Impact:At Notabene, our customers' success is at the core of our mission, and our Customer Success team is pivotal to that. As part of the Customer Success team, you will play a crucial role in shaping our Customer Success strategy while also managing and driving the growth of accounts in your portfolio. You will become a trusted advisor to our customers, leveraging data-driven insights to maximize the value they derive from Notabene’s products and services. A significant aspect of your role will involve overseeing the post-sales commercial journey, focusing on customer renewals and upselling within your portfolio.This is an exciting opportunity to join a vital function that will support our growth and expansion.Success Metrics Within One Year:You have positively impacted the net retention rate of your portfolio.You can confidently articulate knowledge of our products and the broader industry landscape.Customers trust you to support them in achieving their objectives.You can effectively manage commercial discussions, proactively identify and address risks, and successfully renew and grow your portfolio.Your Responsibilities:Overseeing the post-sales customer journey, encompassing onboarding, adoption, renewals, and upselling.Building, nurturing, and sustaining long-term relationships with stakeholders in assigned accounts while proactively identifying and reporting on key customer health metrics.Providing expertise, education, and guidance to customers as they implement their Travel Rule Compliance programs.Driving customer upsells by identifying, qualifying, and advocating for upgrade opportunities.

OverviewTetrix is an innovative startup dedicated to enabling institutional investors to make informed decisions in alternative markets, akin to Bloomberg but tailored for private investments. Our cutting-edge AI-driven platform streamlines chaotic, unstructured private market data into actionable insights, featuring automated document retrieval, AI-enhanced data extraction, and real-time portfolio analytics—all integrated into one cohesive system. As we rapidly evolve into a market-defining service, we collaborate with some of the top capital allocators globally. This is a rare opportunity to join a dynamic team that is passionate about shaping the future of financial market infrastructure, backed by eminent investors including Innovation Endeavors, Eric Schmidt’s venture capital firm, and prominent figures from BlackRock, CPPIB, SoftBank, Lending Club, and Plaid. Who We AreWe are a nimble yet formidable startup, equipped with extensive industry experience in both financial markets and technological advancements. Our culture is built on trust, accountability, and curiosity, fostering an environment where every team member is encouraged to share ideas, challenge the status quo, and grow collectively. Our co-founders, Olivier (CEO) and Naunidh (CTO), first crossed paths during their MBA studies at Stanford and co-established Tetrix in the summer of 2023. Who You AreExceptional Communicator – You convey complex concepts with clarity and can adjust your communication style based on the audience.Organizational Expert – You manage multiple tasks efficiently and prioritize effectively to ensure timely delivery.Collaborative Team Player – You thrive in cross-functional teams, enhancing data processes and contributing to overall organizational success.Versatile Contributor – You handle both strategic challenges and daily operational tasks with ease.Finance Knowledgeable – A strong understanding of institutional investors and private investment markets is highly beneficial.Fluent in English – Given our international engagement, proficiency in English is essential.

About JuniorAt Junior, we are pioneering innovative tools powered by large language models (LLMs) to enhance the investment research experience for private market investors. Our esteemed clientele comprises some of the world's leading private equity and consulting firms, collectively responsible for investing billions of dollars each year. We pride ourselves on being a profitable, bootstrapped organization, with a dedicated team of 24 professionals based in London and New York City.Discover more about our mission and values here. Role DescriptionCustomer success is vital to our operations. We believe in hiring individuals with a proven track record in the field. You should possess a deep understanding of the challenges faced by consultants and investors engaged in due diligence work, and how Junior can assist them in achieving their goals more efficiently and effectively. We seek candidates who can genuinely relate to our clients' experiences.As we collaborate with some of the highest-profile brands in the industry, your role will be essential in fostering user adoption, satisfaction, and retention. You will oversee global deployments involving thousands of users and serve as the Voice of the Customer, liaising between our users and the product team to ensure we are focused on alleviating the most significant pain points in our customers' workflows.As an early member of our Customer Success team, you will have a unique opportunity to:Develop and maintain robust relationships with clients, including senior decision-makers at large-cap funds and consultancies, acting as their primary contact and trusted advisor throughout the onboarding, usage, and feedback processes.Strategically plan and implement large-scale AI deployments for thousands of users.Represent the voice of the customer, ensuring their needs are swiftly translated into new product features; guide the product team in developing solutions that meet customer demands.Collaborate with customers to co-design training programs and deliver effective training sessions.Utilize data analytics to drive customer engagement, satisfaction, and retention.Advance rapidly into a managerial position as the customer success team grows.Influence the structure and processes of the customer success team and contribute to shaping our company culture. About YouWe are in search of a seasoned customer success leader who:

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

About Vibe:At Vibe.co, we are revolutionizing the advertising landscape by enabling brands to forge genuine connections with audiences through data-driven strategies and measurable outcomes. Our innovative platform seamlessly integrates creativity, technology, and automation, enhancing ad experiences across multiple screens, including CTV.As we embark on an ambitious growth journey, aiming to 2.5x our revenue by 2026, content will be pivotal in our strategy. The narratives we craft, the experiences we curate, and the values we convey will solidify Vibe's position as a leader in CTV innovation, recognized by brands, agencies, and partners alike.We are a dynamic, high-performing team that prioritizes clarity, speed, and execution. We embrace rapid experimentation and take pride in content that not only informs but also drives conversions.Your mission:As a Senior Customer Success Manager, you will play a crucial role in enhancing customer retention, driving renewals, and fostering expansion, ultimately creating long-term value for Vibe's fastest-growing enterprise advertisers. You will serve as a strategic partner to brands and agencies, managing the customer relationship from start to finish, ensuring clients achieve maximum impact through effective campaign execution, optimization, and sustainable growth on our platform.This position places you at the heart of Vibe's customer success engine, where you will collaborate closely with Sales, Product, and Analytics teams to deliver exceptional results, unlock new revenue streams, and amplify the voice of the customer in our platform evolution. This role offers significant cross-functional collaboration and ownership as Vibe expands its enterprise business.What you will do:Cultivate and maintain robust, long-term client relationships through proactive engagement and a comprehensive understanding of customer objectives.Oversee the customer relationship throughout the entire lifecycle—from campaign initiation to ongoing optimization—providing strategic counsel, best practices, and actionable insights to ensure successful outcomes.Drive renewals and growth within your assigned portfolio, enhancing retention and identifying opportunities for account expansion through proactive client interactions.Manage a targeted portfolio of enterprise clients, balancing personalized partnership with scalable engagement strategies.Collaborate with cross-functional teams—including Sales, Product, and Analytics—to address challenges, share insights from customers, and ensure alignment with customer needs.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

At Ripple Labs Inc., we envision a future where value flows effortlessly, akin to information today. We are pioneering this groundbreaking endeavor with our innovative cryptocurrency solutions, empowering financial institutions, businesses, governments, and developers. By enhancing the global financial ecosystem, we strive to foster greater economic equity and opportunities for all individuals, regardless of their location. Join us to collaborate with a team that supports your professional growth while delivering impactful work.If you’re eager to make a substantial impact and explore remarkable career advancement possibilities, become part of our mission to create tangible value in the real world.YOUR ROLE:The Senior Manager of Customer Success is pivotal to Ripple's mission, focusing on boosting revenue and product adoption among our clientele. This role emphasizes fostering customer relationships by increasing payment volumes, implementing our custody solutions, and uncovering cross-selling opportunities across Ripple's suite of enterprise-grade solutions.KEY RESPONSIBILITIES:Develop a comprehensive understanding of each customer’s technical landscape, organizational structure, decision-making processes, goals, and requirements.Act as a trusted advisor and advocate for Ripple, helping customers realize the full potential of our offerings and engage in the development of innovative solutions.Perform financial and business analyses to assess key financial objectives such as cost reduction and revenue enhancement.Identify and drive upsell and cross-sell opportunities to successful execution, collaborating with cross-functional teams.Lead strategic initiatives in partnership with cross-functional stakeholders (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal), creatively addressing unique business and operational challenges for each customer.Gather and relay customer and market feedback regarding Ripple's value proposition throughout the organization.Champion internal process enhancements at Ripple.

Unleash the Power of AI Orchestration.At n8n, we are pioneering the future of workflow automation with our open-source platform designed for the AI era. We empower technical teams to harness the flexibility of coding alongside the speed of no-code solutions, enabling them to automate processes both efficiently and innovatively. With a robust community of over 650,000 developers and more than 500 integrations approved by builders, we are transforming how businesses connect systems and scale their ideas for maximum impact.Since our inception in 2019, our diverse team of over 220 members, primarily based in Berlin but also spread across Europe and the US, has achieved remarkable milestones:Nurtured a thriving community of over 650,000 active developers and builders.Received over 145k GitHub stars, ranking us among the Top 40 most popular projects globally.Recognized as one of Europe’s most promising privately-held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100).Secured $240 million in funding to date, culminating in a $2.5 billion valuation.Join us on this exciting journey! If you're interested in applying, we encourage you to try n8n yourself—regardless of your technical background—and share a screenshot of your first workflow with us. You can start here: app.n8n.cloud/register.We are at a pivotal moment in our growth. Come and build the future with us.As a Senior Customer Success Manager, you will be the key post-sales partner for our most significant enterprise accounts, navigating customers through onboarding to achieve mature and scalable adoption of our solutions. You will oversee a structured operational cadence—comprising kickoffs, success plans, quarterly business reviews (QBRs), and renewals—translating product usage into tangible business value and demonstrating clear ROI.Your role will also involve proactively managing risks and escalations, analyzing customer health and adoption signals to remove obstacles, and designing scalable playbooks and programs that enhance customer outcomes.Working closely with teams in Support, Solutions Engineering, Product, and Sales, you will turn technical success into sustainable revenue, identifying upsell and cross-sell opportunities, driving renewals, and contributing to approximately 120% net revenue retention (NRR) for enterprise accounts.

As a Senior Manager of Customer Success at CB Insights, you will play a pivotal role in driving customer satisfaction and retention. You will lead a team dedicated to ensuring our clients derive maximum value from our innovative solutions. Your strategic mindset will help to foster long-term relationships with key clients and enhance our product offerings based on customer feedback.Key responsibilities include developing and executing customer success strategies, mentoring team members, and collaborating cross-functionally to improve customer experiences. You will analyze customer data to identify trends and opportunities for improvement, ensuring our clients are not just satisfied, but advocates for our brand.

Role OverviewTopline Pro is seeking an experienced Customer Success Team Lead to revolutionize our customer experience approach. This is a remarkable chance to assume a dual role as both a leader and a contributor, directing a dedicated team in a dynamic, call-driven atmosphere while ensuring that each customer interaction is consultative, strategic, and impactful.This position diverges from traditional enterprise customer success; our focus is on small business owners, necessitating frequent engagement, advice-driven interactions, and execution-focused strategies. Success in this position entails cultivating a team adept at prioritizing efficiently, responding swiftly, and achieving significant results in retention and growth metrics.Your initial three months will be immersive, functioning as a Customer Success Manager to manage your own portfolio of clients, gaining in-depth product knowledge, and mastering our operational model before transitioning into full team leadership.If you are data-oriented, thrive in fast-paced settings, and aspire to make a tangible impact on customer retention and expansion, this position places you at the forefront of crafting an extraordinary and sustainable customer journey.

At Notable, we are revolutionizing healthcare through our cutting-edge AI platform aimed at boosting workforce productivity. Our solutions empower health systems, hospitals, and payers to enhance the quality of care, bridge gaps in patient services, and streamline member enrollment while maximizing patient retention and reimbursement—all without the need for additional staff.Our mission is to transform the lives of patients, healthcare professionals, and administrative staff—improving healthcare for the greater good. This aspiration isn’t just a lofty objective; it’s a tangible reality we strive for daily. By joining Notable, you become part of a significant movement aimed at positively impacting 100 million patients—a commitment to substantial, meaningful change.Our organizational culture is driven by this mission, providing an environment where each individual can achieve their best work, collaborate with top-tier colleagues, and enjoy the journey of achieving remarkable outcomes.Role Overview:As a Customer Success Lead (CSL) for strategic accounts at Notable, you will take ownership of customer success across our most significant healthcare partnerships. You will manage the post-sale relationship from start to finish—overseeing adoption, value realization, governance, and long-term success—while acting as a trusted advisor to customer leadership and coordinating efforts across Notable teams.This pivotal role demands a strong executive presence, operational discipline, and the ability to translate strategic objectives into measurable results. Successful CSLs at Notable are not just adept at building relationships; they are operational leaders who provide clarity, organization, and accountability within complex healthcare frameworks.Your Responsibilities:Executive Relationship Management:Develop and sustain trusted relationships with C-suite and senior executives, acting as a strategic consultant aligned with their organizational goals and challenges.Facilitate executive-level discussions that align Notable’s platform capabilities with tangible operational, financial, and clinical outcomes.Advocate for the customer within Notable, ensuring that executive context, commitments, and risks are well understood and addressed.Customer Outcomes, Value & Accountability:Drive customer success metrics and ensure accountability for achieving defined outcomes.

dualentry is looking for an Accounting Customer Success Lead to join the team in New York City. The role focuses on building strong client relationships and making sure every part of the customer journey runs smoothly. As the main point of contact, this person will help clients get the most out of dualentry’s accounting services by providing attentive and reliable support. Key responsibilities Lead projects aimed at increasing client satisfaction and making service delivery more efficient Serve as a primary contact for clients, addressing their needs and resolving issues quickly Develop strategies to create long-term partnerships and deliver consistent value to clients Location This role is based in New York City.

At ITRS, we empower critical technology that drives our society forward. Our mission is to provide automated and comprehensive IT observability solutions that protect essential applications and foster innovation. As the only monitoring and observability platform tailored for the most demanding and regulated sectors, we are trusted by 90% of Tier 1 capital markets firms.Our belief is simple: when our team succeeds, our customers do too. Here, you'll discover:A supportive culture – ITRS has proudly been recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and nurturing environment.Impactful work – Contribute to meaningful projects that engage thousands of global customers in industries essential to the world's functionality, including 9 out of the top 10 investment banks.Growth opportunities – Whether you're at the start of your career or have years of experience, we commit to your professional development. Just ask our team members who have thrived here for over a decade.With our headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact technology enterprise with the stability of a private equity-backed global partner.Role OverviewIf you have hands-on experience with monitoring or observability tools and are ready to pivot your career, this role could be your ideal match. We seek an individual who possesses not only a strong technical understanding but also excels in relationship building and prioritizes client value in every interaction.You may currently work in Customer Success, Technical Account Management, or a related field. What matters most is your proven experience with enterprise-scale environments and a genuine enthusiasm for leveraging monitoring and observability tools to create significant impact.At ITRS, Customer Success means being a reliable partner. Our clients expect practical insights; they want professionals who have real-world experience, understand the challenges they face, and can transform technology into tangible outcomes.Your Responsibilities as a Senior Customer Success Manager:Foster strong relationships with customers, acting as their advocate and trusted advisor.Translate customer objectives into strategies for product adoption and value realization using ITRS solutions.Analyze customer health metrics, usage patterns, and adoption rates to design proactive engagement strategies.Identify potential retention risks early and implement measures to mitigate them.Facilitate workshops and business reviews to uncover customer needs, monitor progress, and align on actionable outcomes.Gather and share customer feedback to shape product development.Collaborate with internal teams (Support, Professional Services, Product, Account Management) to ensure successful customer outcomes.Document interactions and maintain visibility on activities, outcomes, and potential risks.Contribute to the enhancement of Customer Success practices as our team evolves.

About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce that operates without a desk. Our innovative business management platform empowers thousands of companies by simplifying workforce management and enabling teams to concentrate on what matters most: growing their business. Position Overview: The Enterprise Customer Success Manager will play a pivotal role in managing Connecteam’s relationships with large business and enterprise clients, ensuring their ongoing success and satisfaction. The ideal candidate will have a profound understanding of workforce management processes in extensive business settings and will showcase exceptional interpersonal skills to act as a trusted advisor to our customers. Utilizing their expertise in digital transformation, they will identify challenges, design customized solutions, and implement innovative strategies to enhance product adoption and deliver outstanding value. This is a fully remote opportunity. Key Responsibilities: Develop and implement tailored customer success plans aligned with clients' strategic business goals. Maximize customer value from their Connecteam investment and ensure effective utilization of their licenses. Provide consultative support to clients in resolving issues and achieving their objectives. Analyze customer data to monitor progress and pinpoint areas for enhancement. Stay informed on industry trends and best practices to provide top-tier support. Collaborate closely with various departments to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address any escalated client issues using resources from across the organization.

About RenaissanceJoining Renaissance® means becoming part of a global leader in pre-K–12 educational technology! Our innovative solutions empower educators to analyze, customize, and create personalized learning paths for students, allowing them to focus on what truly matters—exciting learning experiences in the classroom. With our passionate employees and dedicated educational partners, we have significantly contributed to student growth, with Renaissance products utilized in over a third of US schools and in more than 100 countries worldwide.Every day, our commitment to our mission is exemplified through our core values: trust one another, achieve together, strive for excellence, own our actions, and continuously grow and adapt.Job DescriptionAt Renaissance, we believe that Customer Success hinges on understanding our customers’ desired outcomes and collaborating with them to maximize their value throughout their journey. As a Customer Success Manager II, you will play a vital role in guiding teachers and administrators through onboarding, nurturing, and renewal processes. Your objective is to not only retain customers but also to deliver an outstanding experience with our platform(s) that fuels successful student learning outcomes. This position involves managing District and School level accounts, and we seek an individual capable of driving successful implementations at scale while achieving Renaissance’s business goals.Territory: New YorkKey Responsibilities:Independently manage a portfolio of business across assigned territories, executing SOPs and developing proactive strategies tailored to customer segmentation and identified objectives.Ensure continuous customer satisfaction throughout their journey with Renaissance.Regularly contribute to identifying and documenting potential risks, applying knowledge of the local customer and territory context; escalate risks as necessary with some oversight.... (additional tasks will be included)

About the Opportunity: We are seeking a Strategic Customer Success Lead to redefine and enhance the value Bluefish provides to Fortune 500 teams. This pivotal role will help us create a scalable customer success framework that integrates profound product knowledge with personalized strategic partnerships. As the Strategic Customer Success Lead, you will oversee a select portfolio of high-value accounts, ensuring they derive continuous value from Bluefish’s offerings. You will act as both a product specialist—aligning customer needs with Bluefish capabilities—and a trusted advisor, guiding customers through the fast-paced AI landscape by offering insights on measurement, optimization, and campaign strategies across AI channels. Key Responsibilities Take ownership of value delivery for a portfolio of strategic enterprise accounts, facilitating meaningful value milestones through direct, high-touch interactions. Act as a strategic partner and advisor to customer stakeholders, providing direction on AI integration, measurement strategies, and campaign enhancement. Work closely with Account Leads to ensure that daily engagements align with global business objectives, renewal processes, and growth initiatives. Create and implement customized success plans that are aligned with customers' goals and measurable outcomes. Encourage deep product adoption by enabling customers to not only understand how to use Bluefish but how to leverage it within their overall marketing and measurement frameworks. Assess account health by utilizing usage data, customer feedback, and sentiment analysis to proactively identify risks, gaps in adoption, and growth opportunities. Transform risk signals into proactive strategies that enhance retention and long-term success. Collaborate across departments including Product, CS Ops, Growth, Services, Sales, and Support to ensure a seamless, high-quality customer experience. Maintain a thorough understanding of the Bluefish product and AI ecosystem to effectively advise customers and contribute to thought leadership. Aggregate insights from strategic accounts and share them with the broader Customer Success team to enhance the overall value delivery process.