companyFastly, Inc. logo

Senior Customer Solutions Engineer, Streaming Media

Fastly, Inc.Denver, CO; San Francisco, CA
On-site Full-time $132.1K/yr - $186.4K/yr

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Experience Level

Senior

Qualifications

Responsibilities:Act as the primary Fastly architect for your clients, representing and advocating for their technical needs within the company. Establish and maintain technical relationships with multiple customer stakeholders. Collaborate with internal teams to develop tailored solutions and support initiatives that drive customer success.

About the job

At Fastly, we empower individuals and organizations to strengthen their connections with the digital world. Our cutting-edge edge cloud platform provides businesses the ability to rapidly create secure and reliable digital experiences by processing, serving, and safeguarding applications close to their users — right at the edge of the Internet. Designed for the modern internet, our platform is highly programmable and supports agile software development. Fastly proudly serves an impressive roster of clients, including GitHub, Yelp, Paramount, and JetBlue.

Join us in our mission to build a more trustworthy Internet.

Posting Open Date: 3/19/26

Anticipated Posting Close Date*: 5/18/26

*Job posting may close early due to the volume of applicants.

Your Role:

Fastly is seeking a dedicated and skilled Senior Customer Solutions Engineer to serve as the main technical point of contact and trusted advisor for our clients, fostering long-term relationships built on proactive support and thorough assistance. This position entails extensive technical knowledge and a focus on client-oriented communication to manage relationships with some of our most vital customers. Internally, we refer to this role as a Senior Cloud Engineer.

The Senior Customer Solutions Engineer will possess broad technical expertise, including cloud infrastructure, system architecture, and an advanced understanding of networking protocols (HTTP, TCP), complemented by scripting and software development skills.

Key responsibilities include collaborating with the account management team to devise customer-specific strategies, nurturing technical relationships across essential stakeholders, and managing customer escalations. This role involves close collaboration with various teams at Fastly, leveraging technical expertise and communication skills to facilitate customer initiatives and growth, coordinate support, and effectively integrate with customer teams. The Senior Customer Solutions Engineer will also provide technical mentorship and guidance on deals within their sector.

About Fastly, Inc.

Fastly, Inc. is a leading provider of edge cloud solutions that enables organizations to deliver exceptional digital experiences with speed, security, and reliability. Our innovative platform is designed to harness the power of the modern internet, making it easier for clients to adapt and grow in a digital-first world.

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