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Senior CRM Operations Manager

On-site Full-time
Position filled

Experience Level

Senior

Qualifications

Proven experience in CRM operations management or a similar role. Strong analytical skills with a data-driven mindset. Excellent communication and interpersonal skills, with the ability to work collaboratively. Experience with CRM software and tools, such as Salesforce or HubSpot. Ability to manage multiple projects and meet tight deadlines.

About the role

Marshmallow seeks a Senior CRM Operations Manager based in London. The main focus is on managing and improving Customer Relationship Management systems to support strong customer experiences as the company expands.

What you will do

  • Oversee the daily operations of Marshmallow's CRM systems
  • Collaborate with teams throughout the business to refine CRM strategies
  • Identify ways to boost user engagement through the CRM platform
  • Support company growth by ensuring CRM tools and processes function reliably

About Marshmallow

Marshmallow is a cutting-edge insurance technology company based in London, dedicated to making insurance more accessible and user-friendly. We pride ourselves on our innovative solutions and customer-centric approach, which has positioned us as leaders in the insurtech space.

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