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Senior Client Delivery Manager

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Bachelor's degree in a relevant field is preferred. Exceptional stakeholder management and client-facing skills at a senior level, with the capability to influence and lead without direct authority. Demonstrated experience in client management, delivery operations, and project governance, particularly in consulting or complex environments. Strong written and verbal communication skills, adept at managing escalations and driving clarity in challenging situations. Experience in distributed delivery models across different geographies and time zones is an advantage.

About the job

As a Senior Client Delivery Manager (CDM) at Hitachi Solutions, you will play a pivotal role in leading portfolio-level delivery strategies to ensure outstanding client outcomes and operational excellence. You will be responsible for overseeing the successful delivery of services to a diverse portfolio of approximately 15 concurrent clients, managing key performance indicators (KPIs) and financial metrics.

Partnering closely with Project Managers and delivery teams, you'll implement effective delivery operating models and maintain executive-level situational awareness. Your expertise will be critical in navigating complex client scenarios, ensuring delivery health, and reinforcing customer confidence. You will act as the primary escalation point for delivery-related challenges, driving accountability and timely resolution.

This role demands strong operational leadership and the ability to influence across different levels of management. You will oversee essential KPIs such as revenue under management, portfolio margin, customer satisfaction (CSAT), and delivery excellence metrics, reporting directly to the portfolio leader for your designated segment.

Key Responsibilities:

  • Provide strategic leadership across approximately 15 client accounts, ensuring exceptional client satisfaction and delivery performance.
  • Establish and maintain an oversight cadence to focus on projects at risk, ensuring teams are equipped with clear governance and escalation paths.
  • Support the Client Portfolio Management team in identifying systemic risks and improvement opportunities across the portfolio.
  • Manage challenging client interactions effectively, ensuring clear communication and alignment on remediation plans.

Join us in delivering innovative solutions that transform our clients' business operations and enhance their customer experiences.

About Hitachi Solutions

Hitachi Solutions is a leading global Microsoft solutions integrator dedicated to crafting and delivering industry-focused solutions that empower our clients in achieving their business transformation objectives. Our expertise and strong partnership with Microsoft distinguish us in the marketplace. With over 3,000 professionals across 14 countries, we are committed to enabling our clients to enhance efficiency, reduce costs, and elevate customer experiences through innovative digital solutions.

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