Senior Client Delivery Manager

As a Senior Client Delivery Manager (CDM) at Hitachi Solutions, you will play a pivotal role in leading portfolio-level delivery strategies to ensure outstanding client outcomes and operational excellence. You will be responsible for overseeing the successful delivery of services to a diverse portfolio of approximately 15 concurrent clients, managing key performance indicators (KPIs) and financial metrics.Partnering closely with Project Managers and delivery teams, you'll implement effective delivery operating models and maintain executive-level situational awareness. Your expertise will be critical in navigating complex client scenarios, ensuring delivery health, and reinforcing customer confidence. You will act as the primary escalation point for delivery-related challenges, driving accountability and timely resolution.This role demands strong operational leadership and the ability to influence across different levels of management. You will oversee essential KPIs such as revenue under management, portfolio margin, customer satisfaction (CSAT), and delivery excellence metrics, reporting directly to the portfolio leader for your designated segment.Key Responsibilities:Provide strategic leadership across approximately 15 client accounts, ensuring exceptional client satisfaction and delivery performance.Establish and maintain an oversight cadence to focus on projects at risk, ensuring teams are equipped with clear governance and escalation paths.Support the Client Portfolio Management team in identifying systemic risks and improvement opportunities across the portfolio.Manage challenging client interactions effectively, ensuring clear communication and alignment on remediation plans.Join us in delivering innovative solutions that transform our clients' business operations and enhance their customer experiences.

About UsAt #paid, we are dedicated to empowering creators to pursue their passion—creating. Our innovative marketplace seamlessly connects accredited creators with some of the world's most renowned brands, including McDonald’s, Samsung, and Disney, cultivating genuine collaborations that yield substantial business results. We have developed a marketplace that addresses significant challenges in the creator ecosystem, from equitable pricing to algorithmic matching and content usage rights, guaranteeing that every partnership is effective and smooth.With our proprietary technology and an unwavering commitment to trust and transparency, we are transforming the way brands and creators collaborate to create magic. Recognized as the top choice for customer support and managed services, #paid is at the forefront of the creator marketing industry. Through cutting-edge technology and a team of driven individuals, we are reshaping the future of the creator economy.The RoleIn your role as the Senior Client Success Manager overseeing our Key Accounts, you will serve as a trusted strategic advisor and operational expert for some of our most valued brand partners. This position combines meticulous campaign execution (including Creator Management) with relationship-focused account and client management.You will orchestrate intricate creator marketing initiatives from inception to completion while fostering enduring relationships with enterprise-level clients. Your responsibility includes not only ensuring that campaigns meet client goals but also collaborating with the Client Partners on account renewals and growth.You will work cross-functionally with teams such as Product, Sales, Media, Analytics, and Strategy to achieve outstanding outcomes, retain and expand key accounts, and influence how #paid collaborates with its largest clients.

Ebury empowers ambitious businesses to achieve global growth, and we extend the same philosophy to our employees. We cultivate a culture of innovation, collaboration, and problem-solving, creating an inclusive environment where everyone feels valued and supported in their journey to success.If you are a team player eager to revolutionize how businesses operate on a global scale, we encourage you to reach out - we would be thrilled to explore how Ebury can elevate your career and help you shape the future.Senior Client Portfolio Manager / FX DealerEbury Toronto - Office basedCompensation: $100,000 base salary + commission (OTE of up to $250K+)We are seeking an experienced Client Portfolio Manager for our Toronto Office. The ideal candidate will possess a strong background in dealing, trading, and account management. You will oversee a substantial active portfolio of clients, managing trading account setups, relationship management, and deal execution.Our CPMs provide tailored advice and strategies to help clients mitigate their FX risk challenges. You will plan, structure, and execute deals, ensuring optimal value for our clients while contributing to Ebury’s growth.Our top CPMs progress to lead and mentor teams, inspiring the next generation to excel in their roles.Key Responsibilities of a Client Portfolio ManagerManage a portfolio of corporate clients, executing various products including FX hedging, lending, payments, and cash management. You will promote Ebury’s extensive product offerings, ensuring a premier client experience.Collaborate with a successful sales team to drive business development. Understand clients' business landscapes, strategies, and industries to offer the most effective solutions using Ebury's comprehensive product suite.Analyze competitors' offerings to strategically position Ebury’s Banking solutions.Achieve specific KPIs, including generating repeat and new business revenues, minimizing client churn, upselling and cross-selling multiple relevant products, and increasing wallet share.Build and maintain strong client relationships through meetings, confidently presenting ideas, proposals, and updates.Expand existing business and foster new opportunities.

Role Overview Mufg Investor Services is hiring a Senior Associate Director, Client 360, based in Toronto. This leadership role centers on client relationship management. The position plays a central part in developing and refining client engagement strategies, aiming to deliver strong service and results for clients. What You Will Do Shape and improve how the organization engages with clients Work with teams across departments to deliver coordinated solutions Oversee the implementation of Client 360 initiatives Ensure the organization meets and exceeds client expectations

Join Reddit's dynamic Canadian Large Customer Sales team as a Senior Client Account Manager. In this role, you'll work closely with your Client Partner to execute and optimize campaigns that help agencies and advertisers achieve their marketing goals on our rapidly growing platform. The ideal candidate is a proactive, motivated self-starter who excels in building and nurturing relationships with clients and agencies alike. This position requires in-person attendance at our Toronto office 1-2 days per week over an 8-month contract.

Unlock the Power of Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of AI's potential. Our mission is to secure this potential by creating a trusted, neutral infrastructure that allows organizations to embrace the future with confidence. This journey involves addressing complex challenges that have real-world implications. We seek passionate builders and owners who act swiftly, with urgency and a commitment to excellence.Join us in making a meaningful impact. If you share our vision, we want to hear from you.The Customer First TeamOur team of Identity and Access Management specialists is dedicated to helping customers, enterprises, and organizations maximize their investments in the Okta IAM platform. We focus on delivering rapid value during adoption and usage, while enhancing scalability and agility. Positioned within the Customer First division, we are committed to ensuring our customers' long-term success. Be part of a vision where Identity truly belongs to you.Role OverviewAs a Senior Delivery Success Manager (DSM), you will report to the Manager of Partner Delivery Success. This pivotal role involves leading and developing Okta partners to ensure they effectively deliver Okta services to our valued clientele.The Senior DSM is tasked with enhancing partner delivery capabilities within a specified product domain and regional partner portfolio. You will ensure that service delivery partners are equipped to deploy Okta solutions successfully through capability development, go-live validation, and delivery oversight.In this role, you will serve as the primary operational leader, guiding partners through the Service Delivery Partner maturity model to guarantee high-quality implementations.This position requires collaboration across various functions including Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while upholding implementation quality.Key ResponsibilitiesEnhance delivery capabilities across the designated partner portfolio.Guide partners through the Service Delivery Partner maturity model.Identify specialization gaps and propose enablement strategies.Support partners in achieving product specializations (e.g., OWI, Auth0, Workflows).Encourage partner certification and skills enhancement.Review and validate partner go-live submissions.Categorize deployments based on Standard, Advanced, and Strategic complexity levels.Ensure deployments adhere to Okta’s delivery standards.Collect delivery feedback from Professional Services and customers.

Okta, Inc. builds secure identity infrastructure for organizations adapting to new challenges in artificial intelligence. The company’s mission is to help organizations manage complex identity needs and safely unlock the potential of AI. Okta’s culture values urgency, strong execution, and a commitment to excellence. The Customer First team specializes in Identity and Access Management (IAM), partnering closely with clients to drive effective adoption of the Okta platform. The team’s work centers on helping customers realize value quickly and scale securely, with a focus on long-term client success and maintaining individual control over identity. Role overview The Senior Delivery Success Manager reports to the Manager of Partner Delivery Success and works with Okta partners to support service delivery across a defined product domain and regional partner portfolio. This role focuses on building partner delivery capabilities, overseeing enablement, and ensuring partners are ready for go-live. The Senior DSM plays a key part in advancing partners through Okta’s Service Delivery Partner maturity model and upholding high standards for implementation quality. Collaboration with Professional Services, Alliances, Sales, and Enablement teams is central to scaling partner-led delivery while maintaining quality. What you will do Develop delivery capabilities within the assigned partner portfolio Guide partners through the Service Delivery Partner maturity model Identify gaps in specialization and recommend enablement paths Support partners in achieving product specializations, including OWI, Auth0, and Workflows Encourage partner certification and skill development Review and validate partner go-live submissions Classify deployments by complexity: Standard, Advanced, or Strategic Ensure all deployments meet Okta’s delivery standards Gather feedback on delivery from Professional Services and customers Location This position is based in Toronto, Ontario, Canada.

Ebury is seeking a Senior Client Portfolio Manager (FX Dealer) for its Toronto office. This office-based position centers on managing a significant portfolio of corporate clients, with a primary focus on foreign exchange (FX) trading, account management, and building strong client relationships. Key Responsibilities Manage a portfolio of active corporate clients, overseeing trading account setup and execution of deals. Execute a variety of products, including FX hedging, lending, payments, and cash management solutions. Advise clients on tailored FX risk strategies and solutions to deliver optimal value. Promote Ebury’s product offerings to deepen client relationships and enhance the overall client experience. Collaborate with the sales team to support business origination and gain insight into client needs, strategies, and industries. Analyze competitors to effectively position Ebury’s banking solutions. Meet key performance indicators by generating new and repeat business revenue, minimizing client churn, and increasing wallet share through upselling and cross-selling. Develop and maintain strong client relationships, presenting ideas and proposals confidently in meetings. Drive business growth by expanding existing client accounts and contributing to Ebury’s overall expansion. Growth and Development Top performers in this role often move into leadership and training positions, helping to develop future talent within Ebury. Location This position is based in Toronto and requires working from the office. Compensation Base salary: $100,000 Commission: On-target earnings (OTE) of up to $250K+

Join reddit, a leading social media platform, as a Senior Client Account Manager specializing in Large Customer Sales. In this pivotal role, you will be responsible for fostering and managing relationships with key clients, ensuring their needs are met while driving revenue growth. You'll collaborate closely with cross-functional teams to develop and implement strategies that enhance customer satisfaction and retention.As a Senior Client Account Manager, you will leverage your expertise in sales and account management to identify opportunities for upselling and cross-selling our innovative advertising solutions. Your keen analytical skills will help you track performance metrics and provide actionable insights to clients.

Join Reddit as a Senior Client Account Manager focusing on our Large Customer Sales segment in Canada. In this pivotal role, you will be responsible for managing and nurturing relationships with key clients, driving strategic initiatives, and maximizing revenue opportunities.Your expertise in the tech industry will be crucial as you work closely with clients to understand their needs, present tailored solutions, and ensure successful implementation and satisfaction. You will collaborate with cross-functional teams to enhance our offerings and contribute to Reddit's growth.

About the Role aipconnect is hiring an Account Manager or Senior Account Manager for the Greater Toronto Area. This role manages a portfolio of client accounts, focusing on building strong relationships and supporting business growth. What You Will Do Oversee day-to-day management of assigned accounts Maintain and strengthen client relationships Monitor client satisfaction and address concerns promptly Spot opportunities to expand business within existing accounts Communicate clearly and strategically to help clients reach their goals Who Succeeds Here Strong communicator, both written and verbal Comfortable managing multiple client relationships Skilled at identifying new business opportunities Organized and proactive in solving problems

Join our dynamic team at Pinterest as a Senior Client Partner in the Home & Beauty sector. In this pivotal role, you will leverage your expertise to drive impactful partnerships and innovative solutions that resonate with our diverse clientele. Your strategic vision will guide the development of tailored campaigns that elevate brand presence and engage users effectively.

Join Shakudo as a Senior Engagement Manager and lead the charge in shaping our client relationships and project delivery. In this pivotal role, you will leverage your expertise to foster engagement, drive strategic initiatives, and deliver outstanding results that exceed client expectations. As a Senior Engagement Manager, you will work closely with cross-functional teams to ensure a seamless integration of services and solutions tailored to our clients' needs. Your ability to communicate effectively and manage stakeholder expectations will be crucial to your success in this role.

Join reddit as a Senior Client Partner in our Large Customer Sales division, where you will play a vital role in building strong relationships with our valued clients. Your expertise will drive customer satisfaction and ensure our clients maximize their presence on our platform.In this position, you will leverage your industry knowledge to develop strategic sales initiatives, collaborate with cross-functional teams, and deliver tailored solutions that meet our clients' unique needs. You will work closely with various departments to enhance user engagement and drive revenue growth.

Pinterest’s Enterprise CPG Sales team in Toronto is searching for a Senior Client Account Manager to support major advertisers in the consumer packaged goods sector. This position centers on building strong, long-term partnerships with clients and guiding them through every phase of their marketing campaigns on Pinterest, from initial awareness through to conversion and retention. Role overview The Senior Client Account Manager works directly with key CPG advertisers, serving as a trusted advisor and helping them achieve business growth on the Pinterest platform. This role requires hands-on engagement with clients, a strategic mindset, and the ability to demonstrate Pinterest’s value through measurable results. What you will do Develop and maintain relationships with large strategic CPG advertisers Guide clients through the full marketing funnel, supporting their campaigns from awareness to retention Act as a consultant to help partners grow their presence and business outcomes on Pinterest Requirements Strong background in sales, account management, or client partnerships Strategic thinking and analytical skills Experience working with consumer packaged goods clients is preferred Location This position is based in Toronto, ON, CA.

Are you seeking an exciting and rewarding career with ample opportunities for growth and development?Do you have a genuine enthusiasm for assisting others and delivering exceptional customer service?Would you like to join a vibrant and collaborative team?If you answered YES to all three questions, we invite you to consider a position with us! XYZ Storage stands as the leading self-storage provider in Canada.We are currently looking for a Client Experience Manager (CEM) to become a vital part of our expanding team in this established role.Compensation:$19.50 - $21.00 per hourGenerous Quarterly Bonus up to $2,100 annuallyRRSP Program with Matching up to $500 per yearAdditional Perks:Complimentary LunchComprehensive Benefits ProgramPaid Professional Development CoursesPaid Personal DaysMilestone Recognition Awards and GiftsMentorship OpportunitiesDefined Career PathPaid Training SessionsBirthday Recognition and GiftsOur Supportive Culture:We pride ourselves on being anything but a conventional corporate team. We foster a family-like atmosphere where your career growth is nurtured and encouraged. We believe in balancing professionalism with fun while committing to providing outstanding service to our customers. Our goal is to always act in the best interest of our clients.We are dedicated to taking care of our employees through generous benefits and opportunities for advancement. In turn, we expect our team members to exceed our customers' expectations.Position Overview:As a Client Experience Manager, your primary focus will be to uphold XYZ Storage's reputation for exceptional customer service. Alongside assisting clients and renting storage units, you will also engage in daily operations and sales activities.The Client Experience Manager role encompasses three core areas:Client ServiceShowcasing available storage units to customersFacilitating unit rentalsSelling merchandise and servicesFacility OperationManaging the opening and closing of the facilityMaintaining cleanliness and presentation of all areasConducting locker checksCleaning the office and kitchen spacesEnsuring trucks are well-kept, clean, and parked orderlySalesThis role requires strong sales capabilities, coupled with an ability to effectively communicate why we are the best choice for potential customers who may be exploring options. Ideal candidates will demonstrate confidence and quickly assess the needs of our leads.

As the Client Experience Manager at Cavell Risk, you will play a pivotal role in delivering exceptional insurance brokerage services to our clients. You will be the primary point of contact for clients, expertly managing relationships and ensuring high levels of customer satisfaction. In this dynamic position, you will also support our sales and marketing initiatives, driving our firm's success. Note: A valid RIBO license is mandatory for this role.

As the Director of Client Experience at Cavell Risk Management Inc., you will play a pivotal role in fostering and nurturing robust relationships with our clients. Your commitment to delivering exceptional service and tailored solutions will ensure that we meet the distinct needs of each business. In addition to managing client accounts, you will proactively identify new business opportunities and collaborate with team members to meet our organizational goals and stimulate growth.

As the Client Support Manager at A.K.A. New Media Inc, you will play a pivotal role in expanding and enhancing our technical support capabilities. This position requires leveraging your customer-facing experiences to research and implement solutions that proactively address client issues through effective support and monitoring. You will collaborate closely with departments such as Sales, Customer Experience, Product, and Development to ensure our clients receive unparalleled support and expert guidance.Key Responsibilities:Develop and refine the support function by overseeing projects that include recruitment, training, policy creation, and process definition, along with other organizational enhancements.Deliver timely and efficient tier 1 and tier 2 support for all users of the raisin® platform.Act as a strong advocate for raisin® users, championing their needs within the organization.Conduct data analysis to identify ways to decrease future support tickets and utilize user feedback to create high-quality support initiatives.Promote a culture of collaboration, high performance, and continuous learning within the team.Serve as an escalation point for client and team issues, working with other internal teams to find resolutions.

Ebury supports businesses aiming for international growth and extends that same commitment to its employees. The team values innovation, collaboration, and practical problem-solving. Every employee is encouraged to contribute, develop skills, and feel part of the group. Role Overview Title: Associate Client Portfolio Manager Location: Toronto (office based) Earnings: Performance-based, with strong potential for high earnings This position focuses on managing a portfolio of corporate clients from Ebury’s Toronto office. The Associate Client Portfolio Manager handles account setup, relationship management, and trade execution. A background in dealing, trading, or account management is important for success in this role. Client Portfolio Managers at Ebury advise clients on foreign exchange risk, develop transaction strategies, and execute trades. The role combines client service with business growth, offering the chance to make a direct impact on both client outcomes and Ebury’s success. Top performers often move into leadership roles, guiding and mentoring others. Main Responsibilities Manage a portfolio of corporate clients, executing products such as FX hedging, lending, payments, and cash management. Promote Ebury’s product range to improve client satisfaction. Work closely with the sales team to identify new business opportunities. Understand client industries and strategies to recommend tailored solutions from Ebury’s suite. Assess competitors’ strengths and weaknesses to position Ebury’s banking solutions effectively. Meet KPIs, including generating repeat and new business, reducing client attrition, upselling and cross-selling, and increasing wallet share. Build and maintain strong client relationships through meetings and presentations. Share ideas, proposals, and updates confidently. Expand existing accounts and share client insights with product and technology teams. Grow new business by networking with current clients and seeking referrals.