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Senior Bot & Abuse Analyst

Harness, Inc.Bengaluru, Karnataka, India
On-site Full-time

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Experience Level

Senior

Qualifications

The ideal candidate will possess strong analytical skills, experience with machine learning, and a deep understanding of bot and abuse patterns. A background in fraud analytics or customer success is highly desirable. The ability to communicate effectively with both technical and non-technical stakeholders is essential.

About the job

Harness is at the forefront of AI-driven software delivery, founded by visionary technologist Jyoti Bansal, the creator of AppDynamics, which was acquired by Cisco for $3.7 billion. With approximately $570 million raised in funding and a valuation of $5.5 billion, Harness is supported by prominent investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the landscape of software development evolves, Harness shifts the focus from code creation to the 'outer loop' of software delivery—encompassing testing, deployments, application security, reliability, compliance, and cost optimization. By integrating AI and automation into this process, Harness empowers teams to accelerate their software delivery while ensuring robust security and governance throughout the lifecycle.

With the power of Harness AI and the Software Delivery Knowledge Graph, our platform delivers intelligent automation and deep contextual insights across the software delivery lifecycle, embedding governance and policy-driven controls at every level.

Over the past year, Harness has facilitated over 185 million deployments, 82 million builds, 18 trillion feature flag evaluations, 8 million security scans, 9.1 billion optimized tests, and 3 trillion protected API calls, managing $2.8 billion in cloud expenses. Clients such as United Airlines, Morningstar, and Choice Hotels have seen up to a 75% acceleration in release times, a 60% reduction in cloud costs, and 10x improvements in DevOps efficiency.

Join our global team, operating in 14 offices across 25 countries, as we shape the future of AI software delivery. We are in search of exceptional talent to help us continue our rapid growth.

Position Summary

As we scale, we are seeking a Senior Bot & Abuse Analyst who will take charge of operationalizing Bot & Abuse Protection for our clients and driving their success. This role is characterized by high ownership and visibility at the intersection of fraud analytics, customer engagement, and product enablement.

The Senior Bot & Abuse Analyst will:

  • Collaborate with clients to identify their pain points and patterns of abuse.
  • Advise and enhance risk algorithms, balancing fraud prevention with customer experience.
  • Drive model enhancements through structured analysis and client feedback.
  • Utilize AI to detect innovative bot and abuse patterns in customer traffic.
  • Develop machine learning pipelines for tailored detection logic to mitigate attacks.
  • Facilitate the automation of existing detection workflows.
  • Own outcomes from Proof of Concept (POC) projects.
  • Act as an analytical liaison among Customer Success, Data Science, and Engineering teams.
  • Provide a feedback loop between clients and product teams, influencing product efficacy.

About Harness, Inc.

Harness, Inc. is a leading AI Software Delivery Platform that revolutionizes the way software is created, tested, and deployed. With significant backing from top investors and a commitment to innovation, Harness empowers organizations to enhance their software delivery processes while ensuring security and compliance.

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