About the job
Role: Senior Audio Visual (AV) Technician
Contract Type: Full-time, Permanent
Location: London, UK
Interview Process: Two stages (Virtual and Face-to-face)
Working Hours: Shifts may vary: 07:00 – 16:00 or 10:00 – 18:30; predominantly 07:00 – 16:00 with flexibility required for later shifts.
Yorktel-Kinly stands at the forefront of global collaboration technologies, providing innovative systems integration and managed services. Our mission is to revolutionize workspaces, eliminate complexities, and empower individuals through cutting-edge solutions. With expertise in AI-driven room monitoring and round-the-clock support, we ensure operational agility, efficiency, and precision.
Operating from 27 offices across 11 countries with a team of 1,600 professionals and a robust portfolio of 2,500 clients, we deliver scalable, secure, and sustainable solutions worldwide.
As we expand our services for a key global client, we invite an experienced AV Technician, with a passion for engineering, to join our collaborative team. This role focuses on providing technical support and maintenance for all AV technologies and meeting rooms across the client's campus.
The successful candidate will engage with executive management and senior directors, offering a high level of service.
Key Responsibilities:
- Manage Level 3 incidents and perform proactive health checks following Standard Operating Procedures.
- Generate and deliver weekly and monthly reports detailing faults, resolutions, and trends.
- Support service continuity and prepare for restorations during planned or unexpected business continuity events.
- Troubleshoot video and audio conferencing issues, investigating faults and proposing corrective measures.
- Maintain all multimedia and presentation rooms in optimal working condition.
- Provide ongoing support for presentations and multimedia events, including setup and duration assistance.

