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Senior Applications Support Specialist at Ensono | United States

EnsonoUnited States
On-site Full-time $85K/yr - $111K/yr

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Experience Level

Senior

Qualifications

Key Responsibilities:Incident & Problem ManagementFacilitate major incident (MI) resolutions, minimizing business disruption. Manage all L3 escalations, performing deep diagnostics across Java, JVM, middleware, OS, and infrastructure. Own technical root cause analyses (RCAs) and drive systemic remediation efforts. Identify and mitigate recurring failure patterns and risks.

About the job

Attention current Ensono clients: This position is tailored for you as we seek to continue providing top-notch support. If you are not affiliated with our clients, please explore our job board for other suitable roles!

 

At Ensono, we embody a purpose to be an unwavering ally, challenging the status quo and empowering our clients to achieve remarkable outcomes. As a leading technology advisor and managed service provider with extensive cross-platform expertise, we equip our clients to navigate continuous change and embrace innovation.

Our success stems from our exceptional Associates. The Ensono Core Values unify our diverse talents, guiding our business practices. The five traits that drive our purpose are:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

Role Overview:

The Senior Applications Support Specialist is responsible for ensuring comprehensive reliability, resilience, and performance of critical applications. You will serve as the ultimate technical escalation point, lead major incidents, conduct in-depth diagnostics (particularly for Java-based systems), implement permanent solutions, and influence architectural and operational standards. As a mentor, you will guide L1/L2 teams and collaborate closely with Development, Architecture, Platform, and Security teams.

About Ensono

Ensono is a forward-thinking technology service provider dedicated to helping clients achieve transformative business results. With a commitment to innovation, we empower organizations to navigate change effectively, ensuring they can thrive in a rapidly evolving digital landscape.

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