company

Senior Application Support Engineer

Rapyuta RoboticsChennai, Tamil Nadu, India
On-site Full-time

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Experience Level

Senior

Qualifications

Key ResponsibilitiesOperations Support: Resolve customer issues related to ongoing operations, including UI, localization, sensor calibration, and integration challenges. Investigate and resolve complex system-level issues, collaborating with cross-functional teams as necessary. Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement. CI/CD Deployment: Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration. Manage and troubleshoot deployment workflows. Maintain and enhance deployment scripts and automation tools. Site Deployment and Support: Assist in setting up telemetry for debugging issues and establish monitoring to prevent potential problems. Continuous Improvement: Lead thorough root cause analysis (RCA) to drive permanent fixes in partnership with development teams. Create tools that facilitate efficient deployments and expedite debugging processes. Provide constructive feedback to development teams to enhance product reliability and performance.

About the job

At Rapyuta Robotics, we are driven by our core principle of "Empathy," striving to automate tasks that are "demanding," "dirty," and "dangerous." Our goal is to cultivate a society where individuals can immerse themselves in more intellectual and creative endeavors. We are at the forefront of developing and supporting cutting-edge robotics platforms and solutions, leveraging the most advanced control and coordination technologies in the world.

We are looking for an experienced and accountable Senior Application Support Engineer (Level 3) with over 5 years of hands-on experience to support and maintain our deployed robotics and warehouse automation systems in live production environments. As the main point of contact for clients facing technical issues, you will ensure timely and effective resolutions. Your role will also involve deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will exhibit strong troubleshooting skills, a profound understanding of robotic systems, and the ability to manage both technical and customer-facing responsibilities.

About Rapyuta Robotics

Rapyuta Robotics is a pioneering company dedicated to automating challenging tasks through innovative robotics solutions. We are focused on enhancing human capabilities by allowing individuals to focus on more meaningful and creative work, thereby transforming the landscape of various industries.

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