About the job
About Decagon
Decagon stands at the forefront of conversational AI, revolutionizing how brands create exceptional customer experiences. Our cutting-edge technology empowers renowned enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to integrate AI agents that facilitate personalized interactions across multiple channels including voice, chat, email, and SMS.
We envision a future where customer interactions evolve beyond mere support tickets and hold music, fostering quicker resolutions, engaging conversations, and stronger relationships. Our mission is supported by top-tier investors such as a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
As an in-office team, we thrive on our shared dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — govern our collaborative work environment and our growth as a unit.
About the Team
In recent years, the development of Large Language Models (LLMs) has progressed rapidly. Our clients require more than a simple “set and forget” approach to AI software; successful AI agents demand ongoing guidance and input throughout their lifecycle.
The Agent Product Management team is pivotal in this journey, serving as Decagon’s internal specialists in creating, deploying, and scaling AI agents. As a key member of this team, you will collaborate directly with clients to bring their AI agents to fruition and integrate them into their core business operations. This role merges the responsibilities of a Product Manager with the expertise of an AI specialist, allowing you to create tangible business impacts.
About the Role
As a Senior Agent Product Manager, you will oversee every stage of the AI agent development process, which includes:
Collaborating with engineering teams to design innovative product features
Crafting and testing prompt logic tailored to specific customer use cases
Partnering with customer executive teams to outline their AI strategy
You will collaborate extensively with various teams across Decagon, including Go-To-Market, Design, and Engineering, becoming a vital source of customer insights that will shape our long-term product strategy. Senior Agent Product Managers at Decagon are entrusted with a portfolio of agents, allowing for significant contributions to our clients’ success.

