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Senior Account Manager - North Asia

WiseSingapore
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Minimum of 8 years of experience in an Account Management role, specifically managing payment solutions for large enterprises. Proven track record of successfully driving revenue growth within your account portfolio. Familiarity with domestic and international payment schemes, with an ideal background in correspondent banking (SWIFT). Strong understanding of the banks and financial services landscape, particularly regarding cross-border payments. Experience in fast-paced and technical environments. Skilled in building and maintaining relationships with diverse stakeholders, from CEOs to heads of payments, network managers, and product managers. Hands-on approach, willing to lead partner calls, actively listen to feedback, and collaborate with the wider team to devise actionable plans.

About the job

Join our dynamic regional commercial team as a Senior Account Manager, where you will play a pivotal role in fostering growth with our existing partners. You will proactively identify and capitalize on growth opportunities within your partner portfolio, effectively manage churn risks, and cultivate relationships with key stakeholders.

This role is primarily based in our Singapore office, and you will collaborate closely with the Global Account Management and Customer Success teams located around the globe. You will also work alongside various functions within the Wise Platform and the broader Wise organization, including product management, engineering, compliance & legal, delivery, and business development teams.

Your Mission:

  • Collaborate closely with Wise Platform teams and partners to identify, pursue, and close a robust pipeline of opportunities within existing accounts, driving revenue and volume growth for Wise.

  • Develop and actively manage detailed account plans for key accounts, articulating growth strategies while mitigating attrition risks.

  • Establish and maintain strong relationships with partners by understanding their strategic goals, defining priorities, and clarifying their decision-making processes. Lead quarterly business reviews (QBRs) and become the subject matter expert for your partners.

  • Utilize a data-driven approach to influence decision-making among both internal and external stakeholders.

  • Provide regular and concise internal updates on partner performance and engagements, identifying challenges and leveraging support from various functions.

  • Represent the voice of the partner to influence Wise Platform product roadmaps and develop strong partner testimonials.

  • Engage in regional or global projects and initiatives aimed at enhancing our account management capabilities.

About Wise

Wise is a global technology company dedicated to revolutionizing how people move and manage money worldwide. Min fees. Max ease. Full speed. Whether individuals or businesses are sending money abroad, spending internationally, or making and receiving cross-border payments, Wise is committed to simplifying their financial transactions while saving them money. As part of our team, you will contribute to the creation of a groundbreaking network for the world's money, accessible to everyone, everywhere. Over the past decade, Wise has established a global payments infrastructure that has transformed the movement of money worldwide. With Wise Platform, other companies can seamlessly access our industry-leading and reliable service. Wise Platform empowers banks, fintechs, and enterprises to develop global payment solutions, integrating our scalable infrastructure to access a network with five direct central-bank connections and over 90 banking partners.

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