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Senior Account Manager - Client Success

Later Inc.New York, New York, United States
On-site Full-time

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Experience Level

Senior

Qualifications

To excel in this role, candidates should possess:Proven experience in account management, preferably in a technology or marketing environment. Strong analytical skills with the ability to interpret data and make strategic decisions. Excellent communication and interpersonal skills, capable of building strong relationships with clients and stakeholders. Demonstrated ability to identify and capitalize on upsell and cross-sell opportunities. A proactive approach to problem-solving and a strong focus on customer success.

About the job

Later is recognized as the leading influencer marketing platform, designed to empower brands to craft unforgettable campaigns. By merging genuine creator relationships, reliable intelligence, and expert advice, Later alleviates the uncertainties often associated with one of marketing's most significant investments.

Built on a sophisticated, AI-driven platform and leveraging over a decade of proprietary data—including billions of social interactions and more than $2.4 billion in verified purchases driven by influencers—Later equips teams with insights into what strategies will succeed before they even launch.

By blending trusted insights with professional guidance, Later simplifies influencer marketing, enabling brands to select the right creators, implement fully managed campaigns, and achieve substantial growth in awareness, engagement, and revenue. Trusted by top enterprise brands such as Nike, Wayfair, Unilever, and Southwest Airlines, Later effectively merges creativity with performance to ensure campaigns are not only visually appealing but also result-oriented. Discover more at later.com.

About this position:

As a Senior Account Manager for Client Success, you will be responsible for the retention, growth, and long-term success of a portfolio of strategic clients. This revenue-critical role entails driving net revenue retention through renewals, upsells, and cross-sells, while guaranteeing that clients continuously derive significant value from Later’s offerings.

You will serve as a trusted advisor to senior stakeholders, balancing strategic planning with hands-on execution. Achieving success in this role demands sharp commercial acumen, exceptional executive-level communication skills, and the ability to proactively pinpoint growth opportunities within complex client organizations.

This position reports directly to the VP of Client Success and collaborates closely with Sales, Services, Product, and Finance teams to ensure clients thrive with Later over time.

What you'll be doing:

Strategy

  • Develop and maintain Mutual Success Plans for all assigned clients, aligning their business goals with measurable outcomes facilitated by Later.
  • Identify and actively pursue expansion opportunities across products and services within your client portfolio.
  • Create and maintain account maps that detail key stakeholders, decision-makers, influencers, and succession risks.
  • Adopt a strategic and commercial approach to drive growth across your accounts.

About Later Inc.

Later Inc. is the world's most intelligent influencer marketing company, built to provide brands with the confidence to create unforgettable campaigns. Leveraging deep insights from extensive data, Later empowers teams to maximize their marketing investments.

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