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Senior Account Manager - Banking, Financial Services & Insurance

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

EducationBachelor’s degree in Business Administration, Finance, Marketing, or a related field such as Computer Science. Preferred: MBA or equivalent advanced studies. ExperienceA minimum of 10 years of experience in account management or client relationship management within the UAE, with a strong focus on BFSI clients (banks, insurance, fintech) and/or technology solutions sold to the BFSI sector. Outstanding communication, presentation, and negotiation skills; adept at engaging senior stakeholders and establishing trusted advisor relationships. Strong strategic thinking and commercial acumen with the ability to formulate account plans and achieve tangible results. Proficient in using CRM systems for pipeline management, forecasting, and generating reports. Ability to work collaboratively with cross-functional teams (pre-sales, delivery, finance) and manage diverse stakeholder interests. Self-motivated, results-driven, and capable of thriving in a dynamic environment.

About the job

As a Senior Account Manager specializing in the Banking, Financial Services, and Insurance (BFSI) sector, you will be responsible for overseeing key client relationships, fostering business growth through strategic upselling and cross-selling initiatives, and ensuring exceptional customer satisfaction and retention. This role demands an intricate understanding of the challenges faced by BFSI clients, as well as IT and digital solutions, including cloud services, security, and outsourcing. You will operate at the senior stakeholder level to drive impactful results.

DUTIES & RESPONSIBILITIES
  • Act as the primary liaison for assigned BFSI accounts, cultivating and strengthening relationships with C-level executives and senior decision-makers at banks, insurance firms, fintech companies, and other financial institutions.
  • Develop and implement comprehensive account plans that align with annual objectives, client aspirations, and the CNS solution portfolio.
  • Identify and capitalize on new business opportunities within existing accounts and actively seek out new clients in the BFSI sector.
  • Oversee the entire sales lifecycle, from identifying opportunities to solution design (in partnership with pre-sales and solution architects), proposal development, negotiation, and contract finalization.
  • Collaborate with pre-sales, delivery, service operations, finance, and contract teams to ensure seamless implementation, billing, and ongoing support for clients.
  • Monitor account health, provide performance metrics, track pipeline, assess risks and opportunities, and deliver regular updates to senior sales leadership.
  • Stay informed about market dynamics, competitor activities, and industry trends within the BFSI sector to effectively position CNS solutions.
  • Ensure high levels of client satisfaction and retention by proactively managing escalations, service delivery challenges, and evolving client requirements.
  • Maintain accurate records in CRM tools (such as Salesforce or HubSpot) while adhering to internal procedures and standards.
  • Represent the organization at client meetings and industry events, contributing to thought leadership in the BFSI domain.

About Ghobash Group

CNS is a leading technology company dedicated to powering the future through innovative digital solutions that support enterprise and human development. With over 30 years of expertise, CNS employs a talented workforce of more than 320 professionals, including over 250 certified engineers. Our extensive range of best-in-class products and services facilitates the digital transformation across various industries. With offices in three countries, we possess profound regional insights into the Middle East markets. As we continue to evolve, we are committed to leveraging our experience to develop pioneering in-house software solutions, adding further value to our innovative portfolio.

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