Senior Account Manager - Banking, Financial Services & Insurance

As a Senior Account Manager specializing in the Banking, Financial Services, and Insurance (BFSI) sector, you will be responsible for overseeing key client relationships, fostering business growth through strategic upselling and cross-selling initiatives, and ensuring exceptional customer satisfaction and retention. This role demands an intricate understanding of the challenges faced by BFSI clients, as well as IT and digital solutions, including cloud services, security, and outsourcing. You will operate at the senior stakeholder level to drive impactful results.DUTIES & RESPONSIBILITIESAct as the primary liaison for assigned BFSI accounts, cultivating and strengthening relationships with C-level executives and senior decision-makers at banks, insurance firms, fintech companies, and other financial institutions.Develop and implement comprehensive account plans that align with annual objectives, client aspirations, and the CNS solution portfolio.Identify and capitalize on new business opportunities within existing accounts and actively seek out new clients in the BFSI sector.Oversee the entire sales lifecycle, from identifying opportunities to solution design (in partnership with pre-sales and solution architects), proposal development, negotiation, and contract finalization.Collaborate with pre-sales, delivery, service operations, finance, and contract teams to ensure seamless implementation, billing, and ongoing support for clients.Monitor account health, provide performance metrics, track pipeline, assess risks and opportunities, and deliver regular updates to senior sales leadership.Stay informed about market dynamics, competitor activities, and industry trends within the BFSI sector to effectively position CNS solutions.Ensure high levels of client satisfaction and retention by proactively managing escalations, service delivery challenges, and evolving client requirements.Maintain accurate records in CRM tools (such as Salesforce or HubSpot) while adhering to internal procedures and standards.Represent the organization at client meetings and industry events, contributing to thought leadership in the BFSI domain.

 Job OverviewWe are on the lookout for a dedicated and customer-focused Senior Relationship Officer to join our dynamic team in Dubai. This pivotal role involves cultivating and nurturing strong relationships with clients while providing expert guidance on our banking products and life insurance solutions.Key Responsibilities:Establish and maintain robust customer relationships by delivering insightful advice on banking and insurance products, ensuring they align with client needs.Achieve and surpass sales targets with a strong emphasis on generating new business and managing a diverse product portfolio.Adhere strictly to all bank policies, regulatory requirements, and industry standards.Stay updated on competitor offerings and proactively participate in enhancing operational processes.Accurately process customer requests and applications within designated timelines.Collaborate effectively with Bancassurance Coordinators to facilitate seamless application processing.Maintain the bank's service excellence standards, human resources policies, and code of conduct.Maximize sales of Bancassurance products, particularly those with semi-annual or annual payment options.

Job Title: Senior Financial Crime Compliance Consultant – Correspondent Banking (Contract)Location: Dubai, United Arab EmiratesContract Type: Fixed-Term ContractJob Overview:Join our dynamic team at Capitex as a Senior Financial Crime Compliance (FCC) Consultant. In this pivotal role, you will spearhead the creation and execution of a robust FCC framework tailored for a banking institution engaged in correspondent banking activities in Dubai. This contract position demands extensive expertise in financial crime compliance and practical experience in developing and implementing comprehensive FCC frameworks.Key Responsibilities:Lead the design and comprehensive development of a Financial Crime Compliance framework tailored to the unique requirements of correspondent banking.Evaluate current FCC infrastructure, identifying deficiencies relative to global best practices and regulatory standards (including FATF, Wolfsberg Group, and local UAE regulations).Formulate and enforce policies, procedures, and controls aimed at mitigating FCC risks specific to correspondent banking operations.Provide expert advice on the execution of customer due diligence (CDD), enhanced due diligence (EDD), transaction monitoring, name screening, and sanctions compliance procedures.Collaborate with cross-functional teams (Compliance, Risk, Legal, Operations, etc.) to ensure the FCC framework is effective and aligns with the bank's strategic objectives and risk appetite.Support the establishment of a governance model, reporting structures, and key risk indicators (KRIs) associated with FCC.Deliver guidance on training and awareness initiatives related to FCC within the context of correspondent banking.Ensure alignment of the FCC framework with applicable regulations from the UAE Central Bank and DFSA, as well as relevant international compliance requirements.Prepare necessary documentation for internal review and potential regulatory submissions.Required Experience & Qualifications:At least 10 years of experience in financial crime compliance, with significant expertise in correspondent banking.Demonstrated success in building and implementing FCC frameworks from inception to completion.Comprehensive understanding of international FCC standards, including FATF recommendations, Wolfsberg Correspondent Banking Due Diligence Questionnaire (CBDDQ), Basel Committee guidance, and OFAC/EU/UN sanctions regimes.Strong familiarity with compliance regulations and the ability to navigate complex regulatory environments.

About the RoleWe are on the lookout for a seasoned and proactive Senior Relationship Manager to become a vital member of our Elite Business Banking team. This position is tailored for a high-achieving professional who excels in forging meaningful client relationships, providing bespoke financial solutions, and fostering portfolio expansion. As the trusted adviser to our Elite Business Banking and High-Net-Worth Individual (HNWI) clientele, you will ensure their banking journey is smooth, personalized, and focused on delivering exceptional value. This role reports directly to the Senior Vice President, Head of Elite Business Banking Liabilities.Key ResponsibilitiesIdentify and onboard new Elite Business Banking and HNWI clients to cultivate a strong and lucrative portfolio.Facilitate seamless onboarding processes that adhere to compliance and regulatory standards.Strengthen and manage relationships with existing clients by gaining a deep understanding of their unique financial objectives.Provide tailored banking and investment solutions aimed at enhancing portfolio value and client loyalty.Develop and implement retention strategies for high-valued clients to ensure sustained engagement.Meet or surpass budgeted sales and service targets through effective relationship management.Drive revenue growth by focusing on low-cost transactional funds and other income avenues.Encourage cross-selling opportunities across the bank's comprehensive range of products and services.Ensure compliance during all client interactions per internal policies and regulatory guidelines.Proactively identify and manage risks associated with business banking activities.Collaborate with service and back-office teams to fulfill client expectations and resolve inquiries promptly.Address SAS and Correspondent Bank queries within established turnaround times.Collect market insights to aid in product development and improve customer offerings.Continuously seek innovative methods to enhance service delivery and client satisfaction.

About the RoleIn the position of Virtual Relationship Manager, you will oversee a diverse portfolio of customer relationships, ensuring that clients receive exceptional service and bespoke financial solutions tailored to their unique needs. Acting as the primary point of contact, you will provide expert advice, resolve issues, and cultivate enduring relationships with clients.Key ResponsibilitiesMeet and exceed sales and service targets while managing risk effectively.Conduct regular assessments of customer portfolios to uncover business opportunities and promote relevant financial products.Foster and maintain strong client relationships, delivering service that aligns with their expectations.Offer specialized advice and resolve customer inquiries to enhance satisfaction.Execute all tasks meticulously, complying with banking policies and regulatory standards.Work collaboratively with internal teams, including compliance, operations, and business support, to optimize processes.Uphold professionalism and integrity, adhering to the Staff Code of Conduct.

About Thunes Thunes is revolutionizing the global money movement landscape. With our cutting-edge Direct Global Network, we empower our members to execute real-time payments across more than 130 countries and over 80 currencies. Our extensive network connects directly to over 7 billion mobile wallets and bank accounts globally, utilizing over 350 diverse payment methods, including GCash, M-Pesa, and WeChat Pay, among others. Our clientele comprises industry leaders from the gig economy, such as Uber and Deliveroo, along with super-apps like Grab and WeChat, money transfer operators, fintechs, and financial institutions. Thunes stands out with its unparalleled global reach, proprietary Smart Treasury Management Platform, and Fortress Compliance Infrastructure, offering members unmatched speed, control, transparency, security, and cost efficiencies for real-time global payments. Headquartered in Singapore, Thunes maintains a presence in 12 strategic locations worldwide, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. Discover more at: https://www.thunes.com/ Role Context We are in search of a dynamic and results-driven leader to spearhead the expansion, health, and innovation of our Direct Global Network in the MENA region. The ideal candidate will possess a strong financial and technical acumen, creativity, a robust personal vision, deep domain expertise, and exceptional interpersonal skills. As an integral member of the Network team, you'll take on various responsibilities, including formulating region-specific go-to-market strategies, nurturing relationships with network partners across the payments and financial services ecosystem, and establishing a high-performing payments network in MENA that enhances transaction volumes across our global network. Key Responsibilities Strategic Partnership Management & Execution: Plan, execute, and oversee comprehensive relationships with vital banking and network partners (FIs), including the development of strategic roadmaps for the region and managing key accounts. Commercial Growth & Network Competitiveness: Continuously drive revenue through cross-selling and upselling initiatives in collaboration with Go-To-Market and Account Management teams, ensuring our network remains the most commercially appealing in the market, from transaction costs to foreign exchange, while collaborating with FI partners to enhance payment flows.

Join First Abu Dhabi Bank as a Sales Executive specializing in Consumer Banking Product Sales. In this dynamic role, you will engage with customers, understand their financial needs, and promote our suite of consumer banking products. Your ability to build relationships and deliver exceptional customer service will be key to driving sales and exceeding targets.As a vital member of our sales team, you will leverage your expertise to identify opportunities, conduct presentations, and provide tailored solutions that enhance customer satisfaction and loyalty. If you are passionate about finance and eager to make a difference, we invite you to apply and become part of our esteemed team.

Join our dynamic team at RAK Bank as a Sales Officer specializing in Business Banking Liabilities. In this role, you will be responsible for driving sales initiatives, fostering client relationships, and enhancing our product offerings. Your expertise will help us meet the financial needs of our clients while contributing to the overall growth of our business banking segment.

Join FlatGigs as a Senior Architect – Core Banking, where you will play a pivotal role in steering enterprise-wide architecture governance and solution design initiatives within a highly regulated banking ecosystem.This position demands extensive expertise in Core Banking platforms, enterprise integration architecture, and secure microservices ecosystems within containerized and cloud-native environments.The Senior Architect will work within a matrix structure, directly reporting to the Architecture leadership while forming strong partnerships with business delivery teams.Role OverviewIn this strategic and hands-on role, the Senior Architect will:Design robust, scalable, and secure Core Banking solutions.Ensure a balance between business functionality, customer experience, performance, reliability, and security.Develop architectural blueprints that align with enterprise standards.Contribute to the creation of reusable architecture patterns across the organization.This is a unique opportunity to influence the architectural vision of the banking system.Essential Domain ExpertiseIn-depth knowledge of Core Banking systems (Finacle or similar platforms).Strong understanding of banking domain aspects including Accounting, Payments, and Settlements.Experience leading or designing at least 3 Core Banking architecture implementations.Proficient in API-first and microservices ecosystems.Comprehensive understanding of integration ecosystems including switches and third-party integrations.Technical Skills RequiredArchitecture & Design10+ years in designing end-to-end architecture solutions.Expertise in high-level design (HLD) and solution design documentation.Familiarity with microservices and container-based/cloud-native architecture.Knowledge of event streaming and message brokers.Experience in API ecosystem architecture.Integration CompetenciesProficient with REST APIs.Familiarity with ISO8583 or equivalent messaging protocols.Experience integrating with third-party banking ecosystems.Security & Compliance KnowledgeUnderstanding of PCI-DSS, UAE Central Bank regulations, and GDPR compliance.Experience with threat modeling and regulatory alignment.Knowledge of authentication and authorization frameworks.Familiarity with encryption algorithms and key management.Experience in security logging, alerting, and monitoring.Preferred Cyber Security ExposureExperience in both defensive and offensive security.Knowledge of secure architecture hardening techniques.AI Awareness (Preferred)Familiarity with:Machine Learning.Generative AI.RAG systems.Vector databases.Agentic AI.MCP (Model Context Protocol).AI copilots.Agile Methodology ExperienceMust have experience working within:Agile tribes and squads.Sprint planning and retrospectives.Epics, features, stories, and acceptance criteria.Quarterly planning cycles.

Job Title: Financial Crime Compliance PMO Manager / Senior ManagerLocation: Dubai Contract Duration: 6 months Level: Manager to Senior Manager Openings: 1 positionJob OverviewJoin our team as an accomplished Financial Crime Compliance PMO Manager / Senior Manager to spearhead the successful execution of Financial Crime Compliance (FCC) initiatives, regulatory remediation efforts, and supervisory actions. You will play a vital role in fulfilling regulatory commitments while ensuring accountability, transparency, and alignment among stakeholders.Key ResponsibilitiesOversee the comprehensive management of FCC projects, programs, supervisory actions, and commitments.Design and uphold effective PMO governance frameworks for FCC projects, including detailed project plans, milestones, dependencies, and risk management.Ensure compliance with the Bank’s project management standards and regulatory change governance protocols.Create and sustain thorough project plans, RAID logs, and performance dashboards across multiple FCC workstreams.Monitor and report on progress against established milestones, budgets, and resource allocations; proactively identify and address risks and delays.Prepare clear and concise reports for senior management, steering committees, and regulatory bodies, highlighting status updates, key challenges, and delivery risks.Track and validate the closure of regulatory findings, management actions, and necessary remediation items for CBUAE validation.Coordinate the preparation of regulatory responses, progress updates, remediation evidence packages, and attestations.Act as the main liaison between Compliance, FCC, IT, Operations, Risk, Internal Audit, and Business teams.Manage interdependencies across various workstreams, including policy, process, technology, data, and personnel.Support the management of external vendors and consultants involved in FCC initiatives.Oversee scope changes, prioritization decisions, and delivery trade-offs aligned with regulatory deadlines and the Bank’s risk appetite.Ensure all project deliverables adhere to quality standards suitable for regulatory review.Assist in internal quality assurance, independent testing, and audit evaluations of FCC programs.Maintain comprehensive project documentation, audit trails, and evidence repositories.Support FCC steering committees, regulatory forums, and senior management meetings, including agenda preparation and action tracking.Required Knowledge & SkillsExtensive experience in managing complex FCC or regulatory change programs within a banking or regulated environment.Strong understanding of AML/CFT regulations and practices.

What You Will Be DoingConsistently meet and exceed assigned sales targets, directly contributing to the overall business objectives of RAKBANK.Remain updated on competitor product offerings and provide insights for enhancing current processes.Deliver timely updates to the Relationship Manager regarding business targets and achievements.Ensure compliance with all service standards established by Protego/Bank, maintaining exceptional customer satisfaction.Conduct the sale of insurance products with a strong commitment to integrity, transparency, and good faith.Process all customer requests promptly and accurately within the defined turnaround time (TAT).Maintain a zero-error standard in sales and service delivery to meet quality benchmarks.Actively seek cross-selling opportunities within the existing Protego customer base.Achieve renewal conversion rates in line with business objectives.What You Should HaveFamiliarity with banking regulatory frameworks, policies, and confidentiality standards.Strong negotiation and interpersonal skills.A proactive approach to contributing to business continuity.

aspora seeks a Founding Go-To-Market Specialist to help launch its Business Banking division in Dubai. This position plays a central role in shaping how the company approaches the market and connects with business clients. The focus is on creating strategies that help aspora's banking solutions stand out and reach the right customers. Key Responsibilities Develop and refine go-to-market strategies for business banking products Identify and prioritize target customer segments Collaborate with leadership to ensure offerings remain relevant and competitive Contribute to setting the direction for aspora's entry and growth in business banking Location This role is based in Dubai.

Act as the primary point of contact for the Bank's customers, fostering strong relationships to enhance customer loyalty and drive revenue growth.Identify and capitalize on opportunities for cross-selling and upselling various banking products through regular client engagements aimed at relationship building and retention.Develop strategic partnerships and execute brand promotion initiatives to meet sales targets through effective promotional activities and team meetings.Uphold exceptional service standards by consistently meeting customer needs in efficiency, accuracy, and professionalism, thereby strengthening customer trust and loyalty.Mentor new team members by providing guidance on job-specific tasks and strategies for overcoming professional challenges.Generate innovative sales opportunities by creating and implementing strategies to achieve sales targets, expand the customer base, and enhance overall portfolio performance.Oversee departmental operations by optimizing work processes and ensuring compliance with established policies, maintaining high performance standards while preserving quality.Contribute to the formulation of compliance monitoring and control processes to ensure adherence to legal and regulatory requirements.

Key Responsibilities:Proactively identify and acquire new clients by building networks and independently sourcing relevant leads for sales and business growth.Assess and address customers' needs independently.Develop and utilize resources that align with business development and sales targets.Collaborate with relevant teams to ensure exceptional client experience throughout all interactions, from follow-ups to service delivery.Attract and retain clients by crafting innovative outreach strategies in partnership with the marketing department.Align with organizational operational procedures to support revenue generation and sales expansion objectives.Continuously evaluate existing processes to identify opportunities for improvement.Manage relationships within Corporate and Investment Banking, directing the fulfilment team to execute business operations at client sites.Increase the portfolio of Employee Banking clients by targeted percentages.Coordinate Helpdesk and Induction activities at client locations to drive revenue through the promotion of retail asset products and services.Oversee lead generation and management through the FAB CRM systems.Serve as the primary point of contact for customer inquiries.Exceed customer service expectations, ensuring effective complaint management and service enhancements.Efficiently manage the bulk account opening process for employees of targeted CIBG/TML customers.Design and implement strategies to boost business penetration in the region.Engage with Corporate & Investment Banking and Business Banking teams to provide clients with a comprehensive retail banking package.Drive multi-product sales with a focus on enhancing corporate profitability.Monitor market trends, industry developments, and competitive dynamics, sharing insights with the Business Intelligence team to adapt strategies effectively.Work closely with strategic alliances within PBG sales and distribution.Comply with the bank's Standard Operating Procedures, Policies, and Code of Conduct.

Key Responsibilities:Perform thorough credit analysis by evaluating audited financial statements and formulating comprehensive Credit Proposals.Facilitate onboarding and provide monitoring support for the acquisition and management of Discretionary Lending customer portfolios, collaborating closely with assigned Relationship Managers.Ensure precision in financial spreading and qualitative analysis while meeting established turnaround times for credit proposals.Oversee the follow-up on the origination and execution of customer transactions.Adhere to relevant departmental policies, processes, and standard operating procedures to ensure consistent and controlled work practices.Uphold the organization’s values and ethics, actively contributing to fostering a value-driven culture within the bank.Engage in identifying opportunities for continual improvement and sustainability of systems, processes, and practices, emphasizing global standards, productivity enhancement, and cost reduction.Assist in the prompt preparation of accurate statements and reports to align with departmental requirements and quality benchmarks.Job Context:Support Relationship Managers with the administrative tasks related to the client portfolio, ensuring that all documentation and client files comply with the bank’s policies and procedures.Extract and assess financial statements, cash flow projections, and other intricate financial reports to deliver precise evaluations and recommendations for credit submissions, highlighting key risks and mitigation strategies.Stay vigilant for cross-sell opportunities by assessing client needs, fostering strong customer relationships, and referring clients to appropriate specialists (Trade Finance, Cash Management, and Treasury) for additional product offerings.Deliver outstanding client service by addressing client inquiries promptly and professionally, adhering to established service standards.Contribute to enhancing customer service and satisfaction outcomes for the assigned portfolios.Welcome and guide clients on the bank’s products and services.Execute relevant financial transactions for clients in accordance with service quality standards and bank policies.Assess acceptable levels of lending risk in line with the bank’s risk appetite statement to optimize profitability from transactions.Ensure high data quality standards by maintaining accurate information in the bank’s systems and documentation in a timely manner.Educate clients on various access channels (e.g., Corporate Internet Banking, Phone Banking) to enhance their understanding of available options.

Job OverviewAs a Virtual Relationship Manager within our Select Banking division, you will play a crucial role in enhancing the financial engagement of our clients. Your primary objective is to increase the wallet share from an assigned portfolio of clients by achieving set service targets through exceptional relationship management and service delivery.Key ResponsibilitiesManage your allocated portfolio effectively, identifying and capitalizing on business opportunities.Engage with existing clients to deepen relationships and generate new business through referrals.Maintain comprehensive knowledge of all products and services offered by the Unit, enabling confident discussions about product attributes.Proactively assess customer needs and provide tailored solutions while assisting senior team members in building long-lasting client relationships.Ensure prompt escalation of client complaints to facilitate timely resolutions.Promote bank services by delivering consistent, accurate, and transparent information, while educating customers on available alternative channels.Execute assigned operational tasks with a strong emphasis on accuracy and adherence to processes, ensuring high performance standards are met without compromising quality.Implement retention strategies to mitigate the risk of client attrition.

Job Purpose:As a vital contributor to the economic landscape of the UAE, particularly in Dubai, the role of Director of Coverage in Commercial Banking focuses on supporting SME and Mid-Market companies as they expand both locally and internationally. The successful candidate will create a personal development plan in collaboration with their Line Manager and pursue continuous improvement through best practices. This position demands the ability to effectively assess and respond to customer needs while ensuring alignment with FAB’s lending and risk management policies.General Accountability:Sales and Financial:Enhance relationships with existing clients while expanding the customer base.Drive increases in sales volume and market share in targeted segments.Utilize newly approved limits to maximize client engagement.Ensure high-quality processing of Credit Applications.Maintain prompt response times for customer inquiries and business applications.Align financing structures and pricing with client needs for optimal solutions.Establish a customer-focused approach to gain a competitive advantage.Increase market share within high-end segments.Leverage existing clients’ networks to foster new lending relationships.Manage and develop the corporate financing portfolio effectively.Provide timely and accurate product information to clients, highlighting benefits that impact their operations.Actively pursue business opportunities and follow up on leads within designated segments.Coordinate visits with the GTx and FX teams to foster client relationships.Facilitate cross-selling opportunities by identifying leads for other bank areas.Risk Management:Prepare and analyze Credit Applications, ensuring compliance with bank policies and regulations.Recognize and address signs of unsatisfactory account conduct promptly.Evaluate financial and business risks associated with lending decisions.

Your Role:Work closely with Relationship Managers to provide timely, insightful feedback that aligns with our business objectives.Engage in sales activities with the highest level of integrity and professionalism, ensuring transparency in every client interaction.Respond swiftly to customer inquiries, guaranteeing solutions are delivered within specified turnaround times (TATs).Accurately submit applications and maintain 100% documentation accuracy.Facilitate effective collaboration with internal teams for smooth application processing.Adhere strictly to HR policies, organizational standards, and the professional Code of Conduct.Ensure compliance with Service Level Agreements (SLAs) and TATs as outlined in operational guidelines.Strategically manage clawbacks to remain within the organization's financial targets for the year.

Key ResponsibilitiesWork closely with Relationship Managers to provide timely and strategic feedback that aligns with business objectives.Execute sales with the highest level of integrity and professionalism, ensuring transparency in all client interactions.Respond swiftly to customer inquiries, ensuring resolutions are achieved within established turnaround times (TATs).Deliver applications with meticulous attention to detail, achieving 100% accuracy in documentation.Facilitate collaboration with internal teams to ensure the efficient processing of applications.Comply with HR policies, organizational standards, and the Code of Conduct.Uphold compliance with Service Level Agreements (SLAs) and TATs as specified in operational protocols.Strategically manage individual clawbacks to stay within the organization’s defined financial targets for the year.QualificationsIn-depth knowledge of banking and insurance products, specifically RAK Bank and competitive offerings from other financial institutions.Sales and service-oriented mindset.Exceptional communication, persuasion, and interpersonal skills.Ability to identify cross-sell opportunities across different business divisions for Bancassurance products.Experience in managing and overseeing Point of Sales loans and Business loans.Collaboration experience with agencies such as Network International.

Job OverviewThe Assistant Relationship Manager plays a pivotal role in nurturing and expanding a diverse portfolio of Business Banking Liabilities. This position is fundamental in achieving and surpassing set sales and service objectives while adhering to acceptable risk parameters as outlined in our policy guidelines. Success in this role hinges on exemplary client acquisition, relationship management, and efficient service delivery.Key ResponsibilitiesIdentify and cultivate new liability and transactional business accounts to ensure significant portfolio expansion.Collaborate across different departments to enhance cross-selling prospects.Consistently meet and exceed financial targets.Ensure compliance with the Bank’s regulatory and compliance standards.Follow established processes and controls in alignment with Bank policies.Manage and grow a portfolio of Business Liability clients, emphasizing low-cost transactional funds.Stimulate business growth through the acquisition of new business customers.