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Security Monitoring Specialist - On-Site Position

SimpliSafeRichmond, VA
On-site Full-time $21/hr - $21/hr

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Experience Level

Entry Level

Qualifications

We are looking for candidates who are committed to providing outstanding service and have strong problem-solving skills. You should be able to work effectively in a fast-paced environment and possess excellent communication abilities.

About the job

About SimpliSafe

At SimpliSafe, we are a cutting-edge home security provider dedicated to safeguarding the lives and homes of our customers. Our workplace culture is rooted in collaboration and innovation, emphasizing the importance of your personal and professional growth. Join us in creating a safe environment where you can thrive and make a significant impact.

Our team of live monitoring agents is the backbone of our service, offering round-the-clock support to ensure our customers feel secure. With our state-of-the-art technology, our monitoring specialists work entirely on-site to deliver rapid responses to any emergency situations.

Why Join Us?

We are experiencing significant growth and are eager to welcome intelligent, talented, and humble individuals who resonate with our mission to make every home a safe haven.

Your Responsibilities

  • Deliver exceptional monitoring support to ensure the security of all customers’ homes.
  • Handle a variety of emergency and non-emergency alarms from customers and authorities.
  • Utilize effective communication to assess callers’ situations, providing resolutions, information, or directing them to appropriate contacts.
  • Maintain accurate logs of calls and activities in our database.
  • Coordinate responses from public safety agencies according to established protocols.
  • Stay updated on company policies and training materials relevant to the dispatcher role.
  • Obtain and maintain multiple state regulatory licenses during training and ongoing renewal sessions.

About SimpliSafe

SimpliSafe is at the forefront of home security technology, dedicated to creating a safe environment for families. Our culture fosters innovation and growth, allowing our employees to thrive while making a difference in the lives of our customers.

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