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Scaled Customer Activation Manager

RampNew York, NY (HQ)
On-site Full-Time

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Qualifications

Proven experience in customer success, account management, or a related field within a tech or SaaS environment. Strong analytical skills with the ability to interpret data and derive actionable insights. Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and clients. Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment. Passion for technology and a desire to drive customer satisfaction and retention. Experience with CRM tools and customer engagement software.

About the job

About Ramp

At Ramp, we are revolutionizing the way modern finance teams operate in the AI-driven era. We envision AI as not just a trend, but the cornerstone of contemporary business practices. Our commitment to this future extends to empowering those courageous enough to help shape it.

Ramp is a comprehensive financial operations platform aimed at optimizing time and cost for businesses. Our all-inclusive solution integrates payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping, all enhanced with intelligent features to ensure maximum effectiveness of every dollar and hour invested. Over 50,000 businesses, ranging from family-owned farms to e-commerce leaders and space startups, have collectively saved $10 billion and 27.5 million hours using Ramp. Established in 2019, we power America's fastest-growing corporate card and bill payment platform, facilitating over $100 billion in transactions annually.

Our esteemed investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, alongside more than 100 angel investors who are founders or executives from top-tier companies. The Ramp team is composed of outstanding professionals from leading financial services and fintech organizations, including Stripe, Affirm, Goldman Sachs, American Express, and Mastercard, as well as tech giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has earned accolades such as Fast Company’s Most Innovative Companies and LinkedIn’s Top U. S. Startups for over three consecutive years, as well as being recognized in the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

As a key member of the Scaled Customer Success team, you will oversee the onboarding, activation, and expansion of Ramp's self-service customer base. We are making a strategic investment in recognizing the immense potential of our self-service accounts. In this role, you will play a crucial part in shaping and enhancing Ramp's Customer Success organization, defining the approach for scaled customer implementations to maximize engagement and satisfaction.

About Ramp

Ramp is at the forefront of transforming financial operations through cutting-edge technology and innovative solutions. Our all-in-one platform not only streamlines financial processes but also empowers businesses to thrive in a competitive landscape. With an impressive track record of cost and time savings for our clients, we are committed to reshaping the future of finance. Join us as we continue to set new standards in the industry and drive impactful change.

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