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Scale Customer Engineer, Southern Market

AircallMadrid Office
On-site Full-time

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Experience Level

Experience

Qualifications

- Demonstrated ability to communicate effectively with customers and collaborate with cross-functional teams.- Strong presentation skills and comfort in leading webinars and training sessions.- Proficiency in using customer engagement tools and technologies.- A proactive approach to problem-solving and customer support.- Ability to manage multiple customer engagements simultaneously.- Previous experience in customer support or a related field is a plus.

About the job

Join Aircall, a groundbreaking AI-driven customer communications platform utilized by over 22,000 companies globally, aimed at enhancing revenue, expediting issue resolution, and empowering customer-facing teams. We are revolutionizing customer interactions by seamlessly integrating voice, SMS, WhatsApp, and AI into a unified workspace.

Our success is rooted in a straightforward principle: to enable teams to operate more intelligently, not harder. With tools like Aircall’s AI Voice Agent for automating routine calls, AI Assist for streamlining post-call tasks, and AI Assist Pro for real-time support, we empower our teams to excel. This leads to increased revenue, quicker resolutions, and scalable teams operating with confidence.

Headquartered in Paris, with a robust North American presence in Seattle, and teams across cities including Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall boasts a product that delights customers and a rapidly growing business, supported by top-tier investors and driven by swift AI innovations across various product lines.
At Aircall, you will become part of a dynamic organization. We are driven by ambition, focused on product excellence, and dedicated to execution, offering visible impact, rapid decision-making, and real growth opportunities.

Our Work Culture at Aircall: We prioritize our customers, leverage data, and concentrate on delivering significant outcomes. We cherish ownership, continuous learning, and a measured pace of work. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will feel right at home.

Role Overview:

As a Scale Customer Engineer (SCE), you will be crucial in ensuring that Aircall’s SMB/Core and long-tail customers have a successful onboarding experience, quickly adopt our products, and maintain healthy engagement through both proactive and reactive outreach. Your responsibilities will include leading webinar-based onboarding sessions, conducting proactive telemetry outreach, and providing rapid consulting for Account Managers within your designated customer pool. This high-impact, customer-facing role is ideal for individuals who are resourceful, articulate communicators, strong presenters, and adept at guiding customers through large-scale activation.

About Aircall

Aircall is a leading AI-powered platform that transforms customer communication for over 22,000 businesses across the globe. Our innovative solutions integrate voice, SMS, WhatsApp, and artificial intelligence, enabling teams to operate efficiently and effectively. With a strong presence in Europe and North America, we are backed by world-class investors and are committed to continuous growth through innovation.

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