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SAP Delivery Manager

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Educational Qualification:B. E./B. Tech, M. B. A. preferred. Experience:5-18 years in relevant fields.

About the job

Join our team as a seasoned SAP Delivery Manager, responsible for overseeing comprehensive service delivery across transformational SAP projects and Application Management Services (AMS). This pivotal role demands 12-15 years of extensive experience in managing intricate SAP implementations, practice management, and multi-regional account operations with complete P&L responsibility.

Key Responsibilities

Service Delivery Leadership

  • Direct all business operations, personnel, and end-to-end service delivery processes to guarantee consistent, top-tier service to clients.

  • Lead cross-functional teams across various geographies and enhance operational efficiency.

  • Ensure adherence to SLA/KPI metrics and cultivate strong client relationships throughout the project lifecycle.

  • Steer transformative SAP projects, including Greenfield implementations, Brownfield upgrades, and hybrid scenarios.

Practice & Account Management

  • Manage multiple client accounts across diverse geographies with total accountability for service delivery excellence.

  • Advance SAP Practice management initiatives and standardize operational models.

  • Oversee cost optimization while preserving service quality and client satisfaction.

  • Accountable for revenue growth and responsible for the profitability of the assigned portfolio.

Team Leadership & People Management

  • Lead large cross-functional teams comprising SAP consultants, technical experts, and support staff.

  • Implement initiatives for employee retention and performance management across global delivery teams.

  • Encourage continuous learning and skill enhancement to improve service delivery capabilities.

  • Introduce automation and process improvement initiatives to drive operational efficiency.

Client & Stakeholder Management

  • Act as the primary escalation point for critical issues and complex stakeholder management scenarios.

  • Maintain executive-level relationships with C-suite clients and key decision-makers.

  • Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders.

  • Facilitate value realization discussions and ensure alignment with client business objectives.

Operational Excellence & Reporting

  • Establish and uphold service delivery frameworks, quality standards, and best practices.

  • Deliver comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs.

  • Pursue process improvement and simplification initiatives to enhance service delivery efficiency.

  • Implement risk management strategies to mitigate potential issues.

About Bosch Global Software Technologies Private Limited

Bosch Global Software Technologies Private Limited is a wholly owned subsidiary of Robert Bosch GmbH, recognized as one of the foremost global suppliers of technology and services. We specialize in providing comprehensive Engineering, IT, and Business Solutions. With a workforce of over 28,200+ associates, we operate as Bosch's largest software development center outside Germany, establishing our position as the Technology Powerhouse of Bosch in India with a significant global footprint, including presence in the US, Europe, and the Asia Pacific region.

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