About the job
Join our team as a seasoned SAP Delivery Manager, responsible for overseeing comprehensive service delivery across transformational SAP projects and Application Management Services (AMS). This pivotal role demands 12-15 years of extensive experience in managing intricate SAP implementations, practice management, and multi-regional account operations with complete P&L responsibility.
Key Responsibilities
Service Delivery Leadership
Direct all business operations, personnel, and end-to-end service delivery processes to guarantee consistent, top-tier service to clients.
Lead cross-functional teams across various geographies and enhance operational efficiency.
Ensure adherence to SLA/KPI metrics and cultivate strong client relationships throughout the project lifecycle.
Steer transformative SAP projects, including Greenfield implementations, Brownfield upgrades, and hybrid scenarios.
Practice & Account Management
Manage multiple client accounts across diverse geographies with total accountability for service delivery excellence.
Advance SAP Practice management initiatives and standardize operational models.
Oversee cost optimization while preserving service quality and client satisfaction.
Accountable for revenue growth and responsible for the profitability of the assigned portfolio.
Team Leadership & People Management
Lead large cross-functional teams comprising SAP consultants, technical experts, and support staff.
Implement initiatives for employee retention and performance management across global delivery teams.
Encourage continuous learning and skill enhancement to improve service delivery capabilities.
Introduce automation and process improvement initiatives to drive operational efficiency.
Client & Stakeholder Management
Act as the primary escalation point for critical issues and complex stakeholder management scenarios.
Maintain executive-level relationships with C-suite clients and key decision-makers.
Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders.
Facilitate value realization discussions and ensure alignment with client business objectives.
Operational Excellence & Reporting
Establish and uphold service delivery frameworks, quality standards, and best practices.
Deliver comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs.
Pursue process improvement and simplification initiatives to enhance service delivery efficiency.
Implement risk management strategies to mitigate potential issues.

