About the job
Kyivstar is hiring a Sales and Service Development Specialist (Supervisor) in Dnipro, Ukraine. This role focuses on developing the retail network, supporting teams, and raising the standard of customer service.
Main Responsibilities
- Monitor employee performance, set daily and weekly tasks, and ensure adherence to sales standards.
- Conduct monthly performance reviews for team members.
- Lead short training sessions to support staff development.
- Recruit new staff and manage onboarding for new hires.
- Handle scheduling, leave requests, access permissions, and other organizational matters.
- Oversee store operations, including point-of-sale material availability and workplace setup compliance.
- Plan, analyze, and track key performance indicators (KPIs), prepare reports, and develop strategies to improve results.
- Address customer complaints to maintain loyalty and satisfaction.
Requirements
- At least 2 years of sales experience.
- Background in telecommunications is preferred.
- Confident user of Word, Excel, and Outlook.
- Own a car and have at least 1 year of driving experience.
What Kyivstar Offers
- An inclusive workplace that values individuality and aims to make work meaningful.
- Flexible working hours.
- Comprehensive social benefits and additional perks.
- Opportunities for career development and growth.
- Mental and emotional support programs for employees and their families.
- Structured onboarding support from the first call onward.
- Programs supporting military personnel, veterans, and their families.
- Active commitment to supporting the country, society, and military efforts.

