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Robotics Field Operations Associate at Serve Robotics | San Jose

On-site Full-time

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Experience Level

Experience

Qualifications

Candidates should possess strong problem-solving skills, the ability to work in a fast-paced environment, and a passion for robotics and technology. Previous experience in operations or customer support is preferred, along with a proactive attitude towards learning and collaboration.

About the job

At Serve Robotics, we are revolutionizing urban mobility with our innovative sidewalk delivery robots. Our mission is to alleviate congestion in city streets, expand delivery access, and support local businesses through cutting-edge technology.

Our fleet of robots has been successfully operating in cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago, delighting merchants and customers alike with efficient and reliable delivery services. We are seeking enthusiastic individuals to help transform robotic delivery from a novelty into an everyday solution.

Who We Are

We are a team of seasoned professionals with backgrounds in software, hardware, and design, united in our vision to create a better future. By addressing real-world challenges through robotics, machine learning, and computer vision, we prioritize user experience and collaborative problem-solving within our diverse and agile team.

JOB OVERVIEW

As a Robotics Field Operations Associate, you will be instrumental in maintaining the operational efficiency of our autonomous delivery robots. While our robots are built for independent navigation, your hands-on support will be essential in overcoming unexpected challenges, troubleshooting technical issues, and ensuring smooth delivery processes.

In this role, you will assist our robots in the field, perform light maintenance such as cleaning sensors, and ensure timely and safe deliveries. Your quick thinking and proactive approach will help reduce service disruptions and safeguard valuable equipment. Additionally, you will document incidents and observations that will contribute to our technology and operational enhancements.

Collaboration is key as you will work closely with various teams including operations, engineering, and customer support to manage robot deployments, escalate technical issues, and support training and safety initiatives.

JOB DUTIES

  • Ensure field readiness by providing support to robots, coordinating timely responses and order fulfillment as business demands evolve.

  • Assist in deployment processes by preparing, inspecting, cleaning, and positioning robots in accordance with standards.

  • Track, document, and resolve escalation tickets while maintaining clear communication with necessary stakeholders.

About Serve Robotics

Serve Robotics is at the forefront of rethinking how goods are transported in urban environments. Our commitment to innovation and user-centric design has positioned us as leaders in the delivery robotics space. Join us as we pave the way for a more efficient and accessible future.

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