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Risk Onboarding Team Lead

PaddleToronto
On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, you should possess:Strong leadership experience in onboarding and risk management within eCommerce environments. Proven ability to manage teams and resources effectively. Excellent problem-solving skills with a proactive mindset. Ability to adapt quickly to changing circumstances and learn new processes. Excellent communication and interpersonal skills, fostering teamwork and collaboration.

About the job

What We Do:

At Paddle, we revolutionize payment infrastructure for SaaS companies. Rather than juggling multiple payment-related applications and services, we simplify the process by acting as the Merchant of Record. This innovative approach eliminates payment fragmentation, making transactions faster, safer, and more cost-effective.

With backing from prominent investors such as KKR, FTV Capital, Kindred, Notion, and 83North, we proudly serve over 5,000 software vendors across 245 regions worldwide.

Your Role:

We are seeking an enthusiastic self-starter with proven leadership and onboarding risk management experience in a dynamic environment. As the Risk Onboarding Team Lead, you will oversee the Onboarding Risk Team, evaluating potential SaaS suppliers and monitoring transactions for high-risk accounts during their initial phases. You will work closely with the Onboarding Risk Manager to identify and implement improvements, ensuring our risk processes are comprehensive, compliant, and uphold exceptional standards.

We are looking for a creative thinker with a positive attitude, strong onboarding and leadership skills in eCommerce, and a readiness to learn and adapt in the fast-evolving payments landscape.

Key Responsibilities:

  • Oversee daily operations of the Onboarding Risk team, coordinating workflows, ensuring timely task completion, and optimizing resource allocation for efficiency and compliance.

  • Foster team growth through recruitment, coaching, mentorship, and training opportunities while promoting a culture of continuous professional development and positivity.

  • Assist teams with complex applications and decision-making by providing expert guidance, reviewing critical scenarios, and collaborating to resolve challenges while minimizing risks.

  • Document, maintain, and enhance procedures to ensure accuracy, accessibility, and alignment with evolving standards and best practices.

  • Build relationships within and outside the Risk department through networking, stakeholder engagement, and collaboration with other departments to improve information sharing and strategic alignment.

  • Supervise and assist with risk management activities, identifying emerging threats, implementing mitigation strategies, and monitoring overall risk exposure to protect organizational objectives.

About Paddle

Paddle is a forward-thinking company that transforms the payment processes for SaaS businesses. By acting as the Merchant of Record, we simplify transactions and enhance the overall efficiency of payment infrastructure.

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