About the job
Tend is transforming the dental care experience, and the Revenue Cycle Operations Manager in Nashville, TN, is a key part of this effort. This role oversees the full spectrum of revenue cycle activities, including eligibility verification, billing, payment posting, insurance and patient accounts receivable, credits, and balancing. Working closely with Operations, Member Experience, and IT, this manager ensures revenue systems and workflows support accurate billing, steady cash flow, and a positive experience for every member.
Responsibilities
- Oversee daily operations across all major revenue cycle functions.
- Act as the primary operational contact for Operations, Member Experience, and Engineering, aligning revenue cycle processes with studio operations and member needs.
- Lead the implementation and ongoing improvement of revenue cycle management systems, tools, and workflow updates, ensuring teams are prepared and engaged.
- Develop and maintain standard operating procedures to ensure consistency, accuracy, and scalability.
- Monitor operational metrics and revenue cycle KPIs, identifying risks, trends, and opportunities to improve cash flow and reduce friction for members.
- Collaborate with IT and Engineering to define system requirements, test new features, and resolve issues that affect revenue outcomes.
- Identify inefficiencies in eligibility, billing, posting, accounts receivable, and credits; analyze root causes and drive corrective actions.
- Promote automation and process improvements to reduce manual work, increase accuracy, and support business growth.
- Coach and develop team members, fostering accountability and high-quality results.
What Makes a Strong Candidate
- Outcome-focused: Dedicated to improving revenue accuracy and the member experience, with a strong commitment to seeing initiatives through.
- Collaborative: Welcomes input from studio teams, field leaders, and revenue cycle management partners to create solutions that work in different settings.
- Leadership: Ready to address problems, challenge ineffective routines, and encourage new approaches, even in challenging situations.
- Positive attitude: Brings energy and optimism to change, motivating others throughout the process.

