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Reservations Agent at The Stafford London

The Stafford LondonSouth West London
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

We Are Looking For Candidates With:A genuine passion for delivering 5-star guest service. Exceptional attention to detail. Innovative and forward-thinking mindset. Excellent telephone etiquette and interpersonal skills. Proficiency in the English language.

About the job

Join Our Team as a Reservations Agent at The Stafford London

Nestled in the historic St James’s district, just a stone's throw from London's renowned attractions and the lively West End, The Stafford London embodies the essence of classic British luxury. Our hotel features the famous American Bar, a true London landmark, and The Game Bird restaurant, which showcases modern British cuisine.

By joining our team, you will not only be part of one of London's most illustrious five-star hotels, but you will also acquire skills and knowledge that are recognized globally within the hospitality industry.

If you possess a passion for hospitality, a commitment to delivering exceptional results, precise attention to detail, and outstanding service skills, we would love to hear from you!

Your Key Responsibilities Include:

  • Responding to phone inquiries in accordance with The Stafford’s high standards.
  • Confirming all reservations, inquiries, and requests in line with company policy.
  • Negotiating with clients to maximize revenue while meeting their needs.
  • Building relationships with repeat guests and developing new clientele.
  • Maintaining accurate records in the Property Management System (Opera V5) for clients and partners.
  • Assisting with Front Office procedures and Reception duties as needed.
  • Staying informed about hotel tariffs, promotions, facilities, and local activities.

About The Stafford London

The Stafford London is a prestigious five-star hotel that combines traditional British elegance with modern amenities. Our location in St James’s offers guests unparalleled access to the heart of London’s cultural and historical landmarks.

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