Reservations Agent at The Stafford London

Join Our Team as a Reservations Agent at The Stafford LondonNestled in the historic St James’s district, just a stone's throw from London's renowned attractions and the lively West End, The Stafford London embodies the essence of classic British luxury. Our hotel features the famous American Bar, a true London landmark, and The Game Bird restaurant, which showcases modern British cuisine.By joining our team, you will not only be part of one of London's most illustrious five-star hotels, but you will also acquire skills and knowledge that are recognized globally within the hospitality industry.If you possess a passion for hospitality, a commitment to delivering exceptional results, precise attention to detail, and outstanding service skills, we would love to hear from you!Your Key Responsibilities Include:Responding to phone inquiries in accordance with The Stafford’s high standards.Confirming all reservations, inquiries, and requests in line with company policy.Negotiating with clients to maximize revenue while meeting their needs.Building relationships with repeat guests and developing new clientele.Maintaining accurate records in the Property Management System (Opera V5) for clients and partners.Assisting with Front Office procedures and Reception duties as needed.Staying informed about hotel tariffs, promotions, facilities, and local activities.

Join Our Team as a Reservations Agent at The Stafford LondonNestled in the historic St James’s area, mere moments away from London’s iconic attractions and the bustling West End, The Stafford London exemplifies the essence of traditional British elegance and opulence. Home to the esteemed American Bar, a London landmark, and The Game Bird, which showcases innovative British cuisine, our hotel is a beacon of luxury.By becoming a part of our team, you will not only represent one of the most prestigious five-star hotels in London but also join a company where your skills and expertise will be valued and recognized globally within the hospitality industry.If you possess a genuine passion for hospitality, a commitment to delivering exceptional results, a meticulous eye for detail, and outstanding service skills, we invite you to explore this opportunity.

Join our esteemed team at The Langham, London, a symbol of luxury and hospitality, as a Reservations Agent. We are looking for a dedicated hospitality professional who excels in delivering exceptional service.As a Reservations Agent, your responsibilities will include:Promptly responding to all incoming reservation inquiries via telephone, fax, or email, aiming to convert them into bookings.Possessing comprehensive knowledge of the OPERA reservations system, including its operations, functionalities, and required standards.Accurately inputting reservations into the OPERA system, ensuring all details align with departmental standards.Maintaining precise filing systems for all departmental correspondence, ensuring daily completion of filing tasks.Daily actioning of system traces.Following up on 'no-shows' from the previous night and ensuring proper charges are applied.Performing general office duties such as photocopying, scanning, and filing.The ideal candidate will possess:Exceptional customer service skills with the ability to build rapport with guests.A keen eye for detail and the ability to produce work with high accuracy.Strong organizational and administrative abilities.Proficiency in Microsoft Office and essential experience with the OPERA PMS.A positive attitude and a collaborative team spirit.At The Langham, London, we offer an array of benefits including meals during shifts, holiday leave, complimentary accommodation at other Langham hotels, a pension plan, recognition programs for colleagues, and opportunities for learning and development.Established in 1865, The Langham, London is London's Original Grand Hotel and the flagship property of the international Langham Hospitality Group. Our hotel features 380 luxurious bedrooms and suites, the renowned Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities, and Europe’s first Chuan Spa. Our dedicated team is committed to creating unforgettable experiences for our guests.

Role overview Soho House is seeking a full-time Rooms Reservations Agent to join the Soho Support Team at 180 House in London. This role suits someone with hands-on experience in room reservations, a sharp eye for detail, and the ability to adjust smoothly when priorities change. What you will do Respond to all incoming calls and email inquiries about room reservations for Soho House properties, aiming to convert interest into confirmed bookings while meeting mystery shop standards. Accurately enter guest records, making sure every detail is correct. Keep up to date on current promotions and special offers so guests receive timely and relevant recommendations. Consistently deliver a high level of customer service, meeting or exceeding guest expectations and maintaining Soho House's standards. Attend required training sessions to stay effective in the role. Location This position is based at 180 House, 180 Strand, Temple, London WC2R 1EA.

Join Our Team as a Shift Engineer at The Stafford LondonNestled in the historic St James’s area, The Stafford London is a luxurious five-star hotel that offers an unforgettable experience just moments away from London's most famous landmarks and the lively West End. Home to the iconic American Bar and The Game Bird restaurant, our establishment is a beacon of contemporary British hospitality.By becoming a part of our team, you will not only be joining one of London's oldest five-star hotels, but you will also gain skills and knowledge that are highly regarded across the global hospitality industry.We are seeking individuals who are passionate about hospitality, committed to excellence, and possess a meticulous eye for detail. If you thrive in delivering top-notch service, this could be your ideal opportunity!

Join Our Team as a Shift EngineerLocated in the historic St James’s area, mere moments from London's renowned landmarks and the lively West End, The Stafford London represents the pinnacle of traditional British luxury. Our establishment features the iconic American Bar and The Game Bird, a restaurant that embraces contemporary British cuisine.By joining our team, you will not only be part of one of London’s most prestigious five-star hotels, but you will also gain skills and knowledge that will be recognized globally within the hospitality industry.If you are passionate about hospitality, committed to delivering excellence, and possess a sharp eye for detail along with exceptional service skills, we invite you to apply.

Join Our Team as a Group Reservations Agent!We are excited to announce a new opportunity for a Group Reservations Agent at our brand new, state-of-the-art meeting and event facilities, accompanied by a vibrant bar and restaurant. This role promises a dynamic work environment and excellent opportunities for professional development.Role ObjectivesAs a key member of our team, you will report to the Reservations Manager and collaborate closely with the Revenue Manager. Your role as the first point of contact for our guests is vital, and maintaining a friendly and professional demeanor is essential.Key Responsibilities:Manage all Group Block Space for various types of groups, including Leisure, Ad Hoc Corporate, and Exhibition & Event Groups.Respond promptly to all group inquiries and provide accurate quotations in collaboration with the Revenue Manager.Demonstrate proficiency in the OPERA and Ideas reservations systems.Input Group/Block Reservations into the OPERA system, ensuring all details are accurate and meet departmental standards.Maintain strict adherence to chasing, follow-up, and contracting procedures.Facilitate clear communication with all relevant departments regarding group matters and participate in Pre-Con meetings as required.Ensure timely compilation and distribution of the Groups sheet.Maintain organized filing systems for all Group correspondence, ensuring daily updates.

Why become a part of The Stafford London team?Receive mentorship from our esteemed Culinary Director, Chef Ben Tish, a renowned Chef, Food Writer, Restaurateur, and Cookery Teacher!Enjoy a 50% discount on Food & BeverageTake advantage of generous in-house discountsComplimentary dinner for two at The Game Bird after your probationary periodGain free access to Perkbox, with numerous discounts for travel, food & beverages, gym memberships, insurance, healthcare schemes, cinema tickets, and more!Free meals during your shiftParticipate in the Ride to Work SchemeAccess an Interest-Free Season Ticket LoanBenefit from a Pension SchemeEngage in development and training opportunitiesParticipate in a Reward & Recognition Programme with competitive cash prizes!Enjoy 28 paid holidays (including statutory and bank holidays) for full-time staff, with holiday allowance increasing with tenureAbout The Game Bird RestaurantWe specialize in modern British comfort cooking, prepared with style and finesse – explore our website for more details!Meet Ben TishYou will collaborate with Culinary Director Ben Tish, who has worked alongside Michelin-starred chefs at some of London’s most innovative restaurants and frequently appears on popular cooking shows like Sunday Brunch and MasterChef.Our Vision for the FutureAt The Stafford London, we have exciting plans in the pipeline, including expanding our brand with new restaurant openings in London, and we are seeking passionate chefs to join our family!Desired Characteristics:A genuine passion for culinary artsA willingness to learn and openness to training and developmentA positive and proactive attitudeStrong work ethicInnovative and forward-thinkingAmbitious and drivenCommitment to delivering exceptional serviceExcellent interpersonal skillsTeam-oriented mindsetThe Role:Deliver extraordinary experiences for our guests by managing the pastry section alongside the Head Pastry Chef.Work 48 hours per week, including evenings and weekends.Prepare, bake, cook, and store food according to restaurant-specific standards.Train, develop, and oversee apprentice, commis, and demi chefs.Implement waste control measures.Manage ordering, stock control, and inventory rotation for the section.Follow the kitchen cleaning schedule diligently.Understand the functional administration of the restaurant, including docket procedures, station management, table number assignments, and food labeling.Possess detailed knowledge of the menu and be capable of providing comprehensive descriptions of all dishes.

Join Our Team as a Pastry Chef at The Stafford LondonSituated in the historic St James’s area and a stone's throw from London's iconic attractions and the lively West End, The Stafford London represents the pinnacle of traditional British luxury. Renowned for its distinguished American Bar and The Game Bird restaurant, which showcases modern British cuisine, this five-star hotel offers a unique culinary experience.By becoming a part of our team, you will not only join one of London's most prestigious hotels but also gain skills and knowledge that will be recognized globally in the hospitality industry.If you possess a passion for culinary arts, a commitment to excellence, an eye for detail, and outstanding service skills, we invite you to apply.

Join our dynamic team at Accor Hotels as a Reservations Executive, where you will play a pivotal role in delivering exceptional customer service and ensuring seamless booking experiences for our guests. Your responsibilities will include managing reservations, assisting customers with inquiries, and providing expert knowledge about our hotel offerings. We seek passionate individuals who thrive in a fast-paced environment and are dedicated to exceeding guest expectations.

Role overview AccorHotels is hiring a Groups Reservations Coordinator in London. This position centers on managing group bookings and supporting smooth guest experiences from the first inquiry through to check-in. What you will do Coordinate group reservations, handling inquiries and processing bookings Work closely with other departments to ensure all group requirements are met Deliver attentive service to both internal teams and external clients Maintain a high standard of accuracy and attention to detail in all reservation activities Support guest satisfaction and efficient operations through proactive communication

Join the dynamic team at COYA as our new Reservations Manager. This is a fantastic opportunity for an experienced leader in reservations to contribute to our luxury dining experience.COYA is a renowned luxury lifestyle group with multiple venues, including Mayfair and Angel Court in London, and international locations in Dubai, Abu Dhabi, and Monaco. We celebrate Latin American culture through a vibrant atmosphere marked by exquisite food, innovative cocktails, captivating music, and unforgettable parties.Our award-winning establishments have been recognized for excellence, including 'Restaurant of the Year' at the London Lifestyle Awards 2017. Our diverse cuisine fuses Peruvian with Japanese, Chinese, and Spanish influences, featuring signature dishes like ceviche, tiraditos, and robata-grilled anticuchos.This role is perfect for a passionate individual eager to lead our reservations team during an exciting period of international expansion.

Who are we?At Ki Insurance, we are at the forefront of innovation in the insurance industry, covering everything from space shuttles and world tours to wind farms and even the legs of footballers. Our mission is clear: to digitally disrupt and revolutionize a 335-year-old market.In collaboration with Google and UCL, we have developed a cutting-edge platform that leverages algorithms, machine learning, and large language models to provide insurance brokers with quotes in mere seconds instead of days.As the largest global algorithmic insurance carrier and the fastest-growing syndicate in the Lloyd's of London market, we proudly achieved the milestone of $100 million in profit within just three years.Our teams bring diverse backgrounds and collaborate in an agile, cross-functional environment to deliver unparalleled experiences for our customers. With ambitious goals ahead, we are seeking exceptional minds to help us challenge the status quo and reach new heights.Your role:As the Reserving Manager, you will play a pivotal role in supporting the Head of Reserving with all aspects of the quarterly reserving process. This includes internal and experimental reporting, as well as providing crucial inputs for IFRS17, Solvency II Technical Provisions, and capital parameterization. Our aim is to establish a ‘best-in-class’ reserving process by utilizing innovative techniques, data science, and feedback from across the organization to drive continuous improvement. Additionally, you will be responsible for mentoring the Reserving Analyst.Key Responsibilities:In this role, you will oversee all quarterly reserving activities, ensuring that we employ appropriate methods, assumptions, and judgments, all backed by clear justifications and audit trails. You will provide valuable actuarial insights through targeted deep-dive reviews, internal model parameterization, and the application of emerging trends to our actuarial work. Furthermore, you will contribute to the design and evolution of an efficient and accurate end-to-end reserving process, enhancing all outputs and communications.This is a unique opportunity to be part of a new team and influence the reserving transformation process from the ground up. We are looking for a creative thinker eager to utilize innovative techniques and data science to bolster Ki’s commercial insight and approach to reserving. A qualified actuary with extensive reserving knowledge and a solid commercial background in general insurance within the Lloyd's market is essential.

The Raffles London Raffles London at The OWO and The OWO Residences by Raffles is home to a luxurious flagship hotel featuring 120 exquisite rooms and suites, located within the historic Old War Office building. This iconic destination on Whitehall also boasts 85 remarkable branded residences, 12 unique restaurants and bars curated by our renowned chef Mauro Colagreco, the prestigious Guerlain spa, Pillar Wellness, and a grand ballroom with a capacity of 600. Position OverviewThe Spa Reservations Executive plays a vital back-of-house role within the Spa & Wellness operations at Raffles London, significantly influencing the guest experience behind the scenes. The position is essential for managing spa diary operations, developing reservations strategies, facilitating guest communication, and optimizing revenue.This role, while primarily administrative and commercial, is deeply focused on crafting seamless guest experiences, including coordinating special celebrations, VIP engagements, and customized wellness itineraries. Additionally, some front-of-house presence at the spa or concierge desk may be required to enhance service delivery and maintain continuity in guest experiences. Key Responsibilities OperationsServe as the main control point for all spa reservations and diary management.Optimize the use of treatment rooms, therapists, and facilities through strategic scheduling.Ensure accuracy and consistency across all booking systems and internal records.Assist Spa Management with administrative tasks and reporting as needed.Design comprehensive spa guest journeys, from the initial inquiry to post-visit follow-up.Coordinate special occasions, VIP visits, and tailored wellness experiences for guests.Anticipate guest preferences and personalize arrangements to surpass expectations.Collaborate with Concierge, Front Office, Events, and Spa teams to ensure impeccable execution.Maximize spa revenue through intelligent diary management, upselling, and cross-selling techniques.Identify opportunities to enhance yield through treatment pairings, add-ons, and retail suggestions.Support promotional activities, seasonal offers, and personalized guest experiences.Manage spa-related email correspondence with a polished, timely, and personalized approach.Review and enhance spa email templates to uphold brand standards and a luxurious tone of voice.Handle complex inquiries, complaints, and guest feedback with discretion and professionalism.Manage group, corporate, and event-related spa bookings from inquiry through to execution.Prepare detailed confirmations, schedules, and itineraries for group and VIP guests.Work closely with Sales and Events teams to ensure service alignment.

Role Overview wshgroup is hiring a Reservations and Events Coordinator in London. This role manages and coordinates reservations and events, supporting smooth operations and ensuring clients enjoy memorable experiences. Success in this position calls for strong organizational skills, close attention to detail, and genuine enthusiasm for hospitality.

Trainee Estate AgentVarious Locations in LondonAre you eager to embark on a rewarding career as an Estate Agent?Looking to kickstart your journey in the real estate industry?Desire rapid career advancement?Want to earn over £30,000?If you answered 'yes' to these questions, then this could be the perfect opportunity for you!This is an exceptional chance for a Trainee Estate Agent to join one of London's premier agencies specializing in Sales and Lettings across the UK!Company Overview:With branches in some of London’s most desirable neighborhoods, we are recognized experts in sales, rentals, and property management, solidifying our status as one of the leading property companies in the capital. Our team’s expertise is further highlighted by our proven track record and commitment to excellence.Candidate Profile:We seek intelligent, articulate, and ambitious individuals. Ideal candidates will possess vibrant and outgoing personalities, showcasing natural leadership qualities and a zest for engaging with others.Compensation Package:We offer a competitive salary along with benefits, including a company car.

Join one of the most prestigious and well-established property firms in the Prime Central London market as a Trainee Estate Agent. With a wealth of over 90 years of combined industry expertise, our client is eager to expand their residential sector and is looking for motivated individuals to join their dynamic team. While a degree is not mandatory, all applicants should possess graduate-level skills. Enjoy a favorable work-life balance, substantial earning potential, and opportunities for career advancement.Company Overview: Operating in some of London’s most affluent neighborhoods, our client excels in sales, rentals, and property management. They are recognized as one of the fastest-growing independent agencies in the capital, backed by an award-winning team of experts.Ideal Candidate Profile: We are looking for articulate, confident, and ambitious individuals. Successful candidates will have a vibrant personality, be natural leaders, and demonstrate an outgoing demeanor.Compensation Package: Attractive remuneration including a competitive base salary, mobile phone, and a company car.While prior experience is advantageous, it is not a requirement. If you believe you are the right fit, we encourage you to apply. We aim to respond to all successful candidates within 48 hours.Turner Wise Recruitment

Embark on Your Career as a Trainee Estate Agent!Location: City of LondonAre you eager to begin a rewarding career as an Estate Agent?Do you seek rapid career advancement?Is an earning potential of over £30,000 appealing to you?If you answered 'yes' to these questions, we encourage you to continue reading!This is an exceptional opportunity for aspiring estate agents to join one of London's premier Sales and Lettings agencies. Our client is recognized as a leading property firm in the UK.About the Company:With multiple offices in some of London's most prestigious areas, our client specializes in sales, rentals, and property management. They are renowned for their expertise and commitment to excellence in the property market.Candidate Profile:We are seeking intelligent, articulate, and motivated individuals. Ideal candidates will possess vibrant personalities, natural leadership qualities, and a flair for engagement in a lively environment.Compensation Package:Enjoy a competitive salary and additional perks, including a company car.

Join Our Team as a Commercial Property AgentAre you an experienced Commercial Property Agent looking for an exciting opportunity in Central London? We are seeking a dedicated professional to join our dynamic team focused on leasing and purchasing commercial properties.Compensation: £40K base salary plus commission and benefits.What We Offer:Comprehensive benefits package including pension and healthcare.Frequent social events to foster a vibrant workplace culture.A supportive environment with excellent training and career progression opportunities.About Us:Based in the heart of the West End, our commercial property agency prides itself on a foundation of professionalism and integrity. We are committed to delivering exceptional client service and cultivating a positive workplace culture that values our employees.

motelone is hiring a Reservations and Front Office Supervisor in London. This position plays a key part in guiding the front office team and supporting smooth daily operations. Role overview The supervisor oversees the front desk, coordinates reservation activities, and helps ensure guests receive attentive service throughout their stay. Working closely with other team members, the supervisor aims to deliver a welcoming experience and efficient check-in and check-out processes. What you will do Supervise daily front office operations Support and guide front desk staff Monitor and maintain reservation systems Work to resolve guest concerns and uphold satisfaction standards Team environment This role involves collaborating with a dedicated group focused on guest experience and operational efficiency. The supervisor helps set the tone for service and supports team success.