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Renewals Administrator

Turner Wise LtdSouth West London
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Desired Qualities:Highly organized with excellent time management skills. Ability to thrive in a fast-paced and busy environment. Exceptional communication skills and a keen eye for detail. Strong administrative and secretarial skills are essential. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Knowledge of lettings software (Reapit, AdobeSign, Homelet, CML/Radar) is advantageous but not mandatory. Able to collaborate effectively in both small and large team settings. ARLA qualification is a plus but not a requirement. Understanding of Right to Rent legislation is essential. Prior experience as a lettings administrator is a must. Familiarity with TDS deposit registration and deregistration processes.

About the job

Join our dynamic Renewals team as a Renewals Administrator in South West London (SW3). The ideal candidate will play an essential role in providing comprehensive administrative support to our centralized team.

Key Responsibilities:
  • Prepare and distribute tenancy agreements, memorandums of extension, termination paperwork, tenant change addendums, and legal notices (including section 21’s) to landlords and tenants through email and postal services.
  • Manage tenant referencing via our online agency Homelet and additional methods as necessary.
  • Coordinate end-of-tenancy inventory checks and deposit returns for non-managed landlords.
  • Update internal software platforms (Reapit and Proman) with progress notes and task reminders; training on the upcoming CML (Radar) software transition will be provided.
  • Send 90-day renewal reminders via email and post while offering general administrative and telephone support.
  • Ensure all paperwork and procedures adhere to high standards aligned with company policies.
  • Process invoices, manage card payments, and pursue outstanding administrative or rent payments as necessary.
  • Support the broader team as required.

About Turner Wise Ltd

Turner Wise Ltd is dedicated to providing exceptional property management and lettings services in South West London. We prioritize client satisfaction, ensuring seamless processes and a supportive team environment.

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