Qualifications
Proven experience in account management, customer success, or sales. Strong interpersonal and communication skills. Ability to analyze data and customer feedback to drive improvement. Familiarity with CRM software and renewals processes. Fluent in English; proficiency in additional languages is a plus.
About the job
Kong Inc. is hiring a Renewal Manager - APJ, based in Singapore. This role focuses on supporting customer retention and satisfaction throughout the Asia-Pacific region. The Renewal Manager oversees the renewal process, working to maintain and strengthen relationships with important clients.
What You Will Do
- Manage the end-to-end renewal process for customers in the APJ region
- Build and maintain strong relationships with key accounts
- Work closely with sales and support teams to ensure customers receive attentive service
Location
This position is based in Singapore.
About Kong Inc.
Kong Inc. is a leading provider of cloud-native API management solutions, empowering businesses to connect, manage, and secure their APIs. With a commitment to innovation, we provide our clients with the tools they need to succeed in a rapidly evolving digital landscape.