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Remote Medical Receptionist

remote-ravenRemote — Philippines
Remote Full-time $5/hr - $6/hr

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Experience Level

Entry Level

Qualifications

Qualifications:Previous experience in a receptionist or customer service role, ideally within a medical environment. Proven ability to handle a substantial volume of calls. Excellent verbal communication and multitasking abilities. Strong organizational skills and meticulous attention to detail. Adept at working in a fast-paced environment and effectively prioritizing tasks. Eagerness to learn and manage calls comprehensively with the training provided.

About the job

Join our dynamic team at Remote Raven!

The Medical Virtual Receptionist is a pivotal role that involves expertly managing a high volume of incoming calls, adeptly triaging patient inquiries, and ensuring seamless call handling from initiation to resolution. We are looking for a candidate who possesses exceptional communication skills, the ability to multitask effectively, and a deep commitment to providing outstanding patient support in a timely manner.

Key Responsibilities:

  • Call Management: Efficiently answer and manage a large volume of incoming calls, approximately 400-500, distributed across the team.
  • Directing Inquiries: Accurately direct patient inquiries to the appropriate department or staff member.
  • Triage Calls: Assess the urgency of patient concerns and route calls accordingly, ensuring that patients receive the correct information or are transferred to the right team based on their needs.
  • Complete Call Handling: With comprehensive training, manage calls from the initial inquiry to final resolution, which includes scheduling appointments, relaying messages, and following up with patients as needed.
  • Patient Support: Provide exceptional customer service while addressing patient concerns and ensuring their satisfaction through efficient and professional management of calls.

About remote-raven

Remote Raven is dedicated to providing exceptional virtual support services, specializing in the healthcare sector. We pride ourselves on our commitment to excellence and our focus on patient satisfaction.

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