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Remote ITSM Technical Support Engineer

IvantiWarsaw, Poland
Remote Full-time
Position filled

Experience Level

Experience

Qualifications

We are looking for candidates with a solid background in IT service management, strong problem-solving skills, and the ability to work effectively in a collaborative environment. Excellent communication skills are essential, as is a passion for customer support and technical excellence.

About the role

Are you looking to elevate your career beyond just a job? At Ivanti, we prioritize the growth of our employees just as much as we focus on creating innovative products.

Ivanti stands as a global leader in IT systems and security management, offering solutions in service management, asset management, and mobility management. Our Enterprise Service Management (ESM) platform seamlessly integrates ITIL processes, support, and delivery, providing a flexible, intuitive, and self-managing application available both in the cloud and on-premise.

Why This Role Matters:

As a Technical Support Engineer, you will play a pivotal role in ensuring the success of our global clients by supporting their essential business operations. Your expertise in Ivanti's IT Service Management tools will enable you to deliver exceptional service to our customers, partners, and internal teams. You will collaborate with some of the most prestigious companies and universities worldwide, tackling complex challenges in mission-critical systems through effective troubleshooting, research, and testing. For more intricate issues, you will engage directly with back-line and product development teams.

This position offers a shift-based schedule, providing numerous opportunities for skill enhancement and career advancement. It's an excellent chance to deepen your knowledge of Ivanti's diverse solutions, services, and technologies.

If you are eager to expand your ITSM technical expertise in a culture of excellence, we invite you to join our team!

Your Daily Responsibilities Include:

  • Delivering enterprise-level technical and functional support for Ivanti's Enterprise Service Manager products to global customers, partners, and internal teams through effective troubleshooting and diagnosis.
  • Contributing to the continuous improvement of Ivanti products, solutions, and platforms.
  • Utilizing phone and remote access tools efficiently.
  • Maintaining team goals and objectives.
  • Collaborating with team members to advance customer cases.
  • Ensuring timely, appropriate communication with customers.
  • Participating in and promoting the sharing and creation of knowledge.
  • Following and contributing to the enhancement of support processes.
  • Continuously developing your technical expertise to support customers and foster self-growth.
  • Engaging in special initiatives as needed, such as backlog reduction or mentoring fellow team members.

About Ivanti

Ivanti is at the forefront of IT management solutions, empowering organizations to mitigate risks and reduce costs in managing their IT ecosystems. Our commitment to innovation ensures that we provide the highest quality service and products to our clients worldwide.

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