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Remote Customer Support Engineer

UpboundNew York, New York, United StatesNew
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in customer support or technical support roles. Strong problem-solving skills and a passion for providing exceptional service. Familiarity with cloud computing and infrastructure management tools. Excellent communication and interpersonal skills. Ability to work independently in a remote environment.

About the job

Upbound develops Crossplane, an open-source Intelligent Control Plane designed to make infrastructure programmable and adaptable. The platform serves both people and AI agents, providing a foundation for AI-native organizations to manage and scale their infrastructure.

Upbound collaborates with leading cloud providers, software vendors, and open-source communities. Crossplane has been downloaded over 100 million times and supports more than 1,000 teams in over 100 countries. The company is backed by GV, Altimeter Capital, and Intel Capital, with $69M raised to date. Learn more at upbound.io.

Role overview

This remote Customer Support Engineer position centers on helping customers and partners succeed with Crossplane and the Intelligent Control Plane. Work closely with users to address their needs and support their adoption of Upbound's technology.

About Upbound

Upbound is at the forefront of redefining modern infrastructure for the Agentic AI Era. As the driving force behind Crossplane, we are innovating to create an Intelligent Control Plane that empowers enterprises to adapt and scale their infrastructure seamlessly.

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