Remote Customer Support Engineer

Upbound develops Crossplane, an open-source Intelligent Control Plane designed to make infrastructure programmable and adaptable. The platform serves both people and AI agents, providing a foundation for AI-native organizations to manage and scale their infrastructure. Upbound collaborates with leading cloud providers, software vendors, and open-source communities. Crossplane has been downloaded over 100 million times and supports more than 1,000 teams in over 100 countries. The company is backed by GV, Altimeter Capital, and Intel Capital, with $69M raised to date. Learn more at upbound.io. Role overview This remote Customer Support Engineer position centers on helping customers and partners succeed with Crossplane and the Intelligent Control Plane. Work closely with users to address their needs and support their adoption of Upbound's technology.

About UsAt Justworks, we foster a friendly and relaxed atmosphere where employees can thrive. Our comprehensive employee benefits, wellness programs, company retreats, and opportunities to learn from industry leaders make us a unique workplace. We prioritize our most valuable asset — our people.Justworks is dedicated to empowering businesses, allowing them to concentrate on their core operations while we handle HR challenges. Our approach is data-driven, and we are committed to continuous improvement. If you are looking for a supportive, entrepreneurial environment where you can contribute to meaningful projects while enjoying your work, we want to hear from you!Our team is united by shared goals and values, which guide our product and influence our collaborative spirit.Explore Our ValuesIf this resonates with you, we encourage you to apply.Your RoleYou are passionate about assisting others and have a customer-centric mindset with a demonstrated ability to exceed customer expectations. You approach your interactions with empathy and understanding, always presuming positive intent. Your excellent communication skills enable you to distill complex concepts into straightforward language. You enjoy troubleshooting and have a keen curiosity about how things work. As a proactive self-starter, you thrive in a dynamic startup environment and embrace challenges to drive change.The Customer Support team at Justworks handles all customer inquiries, regardless of size. We take ownership of our customers' concerns and diligently pursue resolutions. Our collective positivity strengthens our team, and we strive to elevate each other. In this role, you will assist small business administrators and executives with a wide range of inquiries related to payroll, taxes, benefits, compliance, the Justworks platform, and other HR issues. While this role is demanding, the satisfaction derived from positively impacting our customers and their businesses is immensely rewarding.

Join our dedicated team as a Remote Customer Support Representative and help us create a more inclusive world. In this role, you will provide exceptional support to our customers, ensuring their needs are met with empathy and efficiency.Your responsibilities will include responding to inquiries, resolving issues, and maintaining a positive customer experience. We value individuals who are passionate about helping others and are eager to contribute to a supportive community.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and disseminate information across their teams. By seamlessly integrating with popular tools like Google Drive, Slack, and Microsoft Teams, Glean enables employees to access the right information at the right time, enhancing productivity and collaboration. Our state-of-the-art AI technology simplifies knowledge discovery, making it faster and more efficient for teams to utilize their collective intelligence.Glean was founded by CEO Arvind Jain, who recognized the challenges faced by employees in navigating fragmented knowledge and an array of SaaS tools. His vision was to create an AI-powered enterprise search platform that simplifies information access, helping teams remain productive. Today, Glean stands as a leader in Work AI, combining enterprise-grade search capabilities, an AI assistant, and robust application and agent-building tools to redefine workplace efficiency.About the Role:Glean is seeking a skilled Designated Technical Support Engineer to join our fast-growing, venture-backed startup. We are developing a modern knowledge assistant tailored to every employee in your organization, ensuring that all company information is accessible, contextual, and current. Our team is dedicated, enthusiastic, and above all – committed to providing exceptional customer experiences.As a vital technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By ensuring the highest level of service, you will contribute to making our customer experience the best in the industry.

Join our dedicated team at destinationknot, where we provide exceptional customer support in the travel industry. As a Customer Support Specialist, you will assist travelers with inquiries, bookings, and resolutions, ensuring a seamless travel experience. This remote position allows you to work from anywhere while being part of a dynamic team.

Join our dedicated team as a Remote Customer Support Representative at jobsforhumanity. In this role, you will be the first point of contact for our customers, providing exceptional assistance and ensuring a positive experience. Your role will involve troubleshooting issues, answering inquiries, and guiding customers through our services. You will play a crucial part in fostering customer loyalty and satisfaction.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

As the Head of Customer Support at whop, you will lead our customer support team, ensuring exceptional service and support for our users. Your leadership will set the tone for our customer interactions, driving engagement and satisfaction. You will be responsible for developing and implementing support strategies, optimizing processes, and fostering a culture of excellence within the team.Join us in transforming customer support and making a real impact!

We are seeking a dedicated and tech-savvy IT Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, assisting them with their IT inquiries and troubleshooting issues to ensure a seamless customer experience. Your expertise will help us maintain high customer satisfaction and build lasting relationships.

Join our dynamic team at Integrated Resources Inc. as an IT Customer Support Representative. In this role, you will be the first point of contact for our clients, delivering exceptional technical support and assistance to ensure their IT needs are met efficiently and effectively. You will work closely with our IT team to resolve customer issues and provide solutions to enhance their experience.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

About GigsAt Gigs, we are revolutionizing the mobile services landscape by creating an innovative operating system that allows tech companies to effortlessly integrate global connectivity into their products.Just as Stripe enables businesses to add payment solutions in seconds, Gigs empowers platforms to seamlessly incorporate connectivity—bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile offerings to HR platforms providing work phone plans, we automate the provisioning process and simplify telecom complexities.Our diverse team of approximately 100 professionals across the US and Europe is supported by nearly $100 million in funding from prestigious investors including Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we bring together talented engineers, product innovators, and business leaders from organizations like Stripe, Airbnb, and Shopify. We are addressing complex technical and regulatory challenges to create truly seamless connectivity.If you are motivated by curiosity, creativity, and the opportunity to help shape the future of telecom, we would love to connect with you.The RoleAs a Support Operations Engineer at Gigs, you will be integral to how we provide scalable support to our customers.This position lies at the intersection of Delivery and Scale. Your role extends beyond merely closing tickets; you will analyze the root causes of issues, provide insights to our Product and Engineering teams, and manage the AI tools and documentation that ensure continuous operational improvement.We seek a candidate who is passionate about enhancing the customer experience, possesses a systems-thinking mindset, and continuously questions why issues arise rather than simply moving on after resolution. You will engage with customer interactions, operational workflows, and data analytics, and you are expected to apply your critical thinking across all three areas.This role is foundational within our intentionally built team. Successful candidates are those who proactively identify and rectify gaps, recognize patterns before they are pointed out, and uplift their colleagues in the process.This position is based in our New York hub.

Join our dynamic team as a Customer Support Specialist, where you will be the first point of contact for our valued customers. Your main responsibilities will include assisting customers with inquiries, troubleshooting issues, and providing exceptional service. This role is crucial in ensuring customer satisfaction and fostering positive relationships.

Merge is at the forefront of providing advanced tools and seamless integrations for cutting-edge LLMs, renowned Fortune 500 companies, and B2B SaaS enterprises. Our platform features two primary offerings: Merge Unified, which allows businesses to integrate hundreds of services through a single API, and Merge Agent Handler, which equips AI agents with secure access to a multitude of third-party tools. With an enterprise-grade platform, Merge manages the entire integration lifecycle, encompassing authentication, security, monitoring, and maintenance. Join the thousands of businesses that rely on Merge to expedite product development, enhance sales performance, minimize customer churn, and conserve engineering resources, enabling them to concentrate on their core offerings. Join Merge as a Technical Support Engineer!In this pivotal role, you will deliver exceptional support to our customers and prospects by troubleshooting technical challenges and facilitating the integration of Merge into their products. Collaborating closely with our engineering and platform teams, you will diagnose issues, resolve bugs, and prioritize customer requests effectively. The ideal candidate will possess a robust technical background, experience with APIs, and outstanding problem-solving, communication, and customer service skills. Your contributions as a Technical Support Engineer will significantly impact Merge’s product offerings, enhancing both internal and external visibility.

About GigsAt Gigs, we are revolutionizing mobile service operations with our innovative platform that seamlessly integrates global connectivity into various tech products.Much like Stripe enables businesses to implement payment solutions effortlessly, Gigs equips platforms to embed connectivity, effectively merging traditional telecom with cutting-edge technology. From fintech firms launching mobile offerings to HR platforms managing work phone plans, we simplify provisioning and eliminate telecom complexities.Our dynamic team of approximately 100 professionals spans the US and Europe, supported by nearly $100 million in funding from notable investors including Ribbit Capital, Google, and Y Combinator. As a rapidly expanding tech company, we are uniting talented engineers, product innovators, and business leaders from prominent companies such as Stripe, Airbnb, and Shopify. Together, we are addressing intricate technical and regulatory challenges to ensure a truly seamless connectivity experience.If you are passionate about innovation, creativity, and the opportunity to shape the future of telecommunications, we encourage you to connect with us.The RoleAt Gigs, customer support is integral to our product strategy. We aim to build a customer support experience that is quick, seamless, and scalable, leveraging automation, AI, and exceptional human talent. Your mission will be to lead this initiative.You will design and expand support initiatives across all facets: our subscribers, enterprise clients, product workflows, and global operational partners. Collaborating with Product, Engineering, and Network teams, you will ensure that as Gigs scales, customer issues decrease.This position reports directly to the Head of Product, reflecting our belief that support should be embedded in our product offering through self-healing processes, intuitive self-service, and AI-driven assistance. You will play a critical role in shaping and implementing this vision.What You’ll DoLead a high-performing customer support team across Tier 1 to Tier 3, prioritizing speed, efficiency, and exceptional service quality.Manage outsourcing partnerships to guarantee consistent, cost-effective, and high-quality services, particularly for Tier 1 and Tier 2.Develop and scale “support as a product” for our B2B clientele, providing end-user support on their behalf and integrating this into our core offerings.Drive automation initiatives from root cause analysis to resolution by collaborating closely with our AI and product teams.Oversee incident management and escalations, ensuring clear communication with customers, structured post-mortems, and strategic improvements.

Join Replit as a Customer Support Specialist and play a crucial role in enhancing our user experience! In this dynamic position, you will provide exceptional support to our users, helping them navigate our platform effectively. Your expertise will drive user satisfaction and foster a vibrant community of creators.

Join Integrated Resources Inc. as an IT Customer Support Representative where you will be instrumental in delivering exceptional support to our clients. Your role will involve troubleshooting technical issues, providing solutions, and ensuring customer satisfaction through effective communication and problem-solving skills.

destinationknot is looking for a Remote Reservation Support Specialist to join the team in New York. This role acts as the primary contact for clients seeking help with travel reservations. The focus is on making each interaction smooth and removing stress from the booking process. Key responsibilities Answer client questions about travel reservations using phone, email, or chat Help clients book, change, or cancel their reservations Resolve customer concerns quickly and professionally Keep accurate records of all client communications Requirements Strong customer service background Keen attention to detail Clear and effective written and verbal communication Ability to work independently in a remote setting

Merge is a premier provider of innovative tools and customer-facing integrations designed for cutting-edge LLMs, Fortune 500 companies, and B2B SaaS enterprises. Our platform features two main offerings: Merge Unified, which allows businesses to seamlessly add numerous integrations to their products via a single API, and Merge Agent Handler, which equips AI agents with secure access to a multitude of third-party tools. With an enterprise-grade platform that manages the complete integration lifecycle—from authentication and security to monitoring and maintenance—thousands of organizations rely on Merge to expedite product development, enhance sales processes, diminish customer churn, and conserve engineering resources, enabling a sharper focus on their core products. Join our team as a Technical Support Engineering Manager!In this pivotal role, you will lead and expand a team of Technical Support Engineers dedicated to providing exceptional support to both Merge customers and prospects. Your team will be responsible for troubleshooting technical issues, guiding customers through the integration of Merge into their applications, and serving as a vital connection between customers, engineering, and product teams.As a Technical Support Engineering Manager, you'll leverage your technical acumen, operational leadership, and team management skills to ensure our customers enjoy an outstanding experience while building on the Merge platform. You'll play a key role in scaling our support functions, developing efficient support processes, and cultivating a high-performing team capable of tackling complex technical challenges.The ideal candidate will have a proven track record in managing technical support or solutions engineering teams within a high-growth SaaS environment, possessing a solid understanding of APIs and integrations, along with a genuine enthusiasm for creating systems and teams that drive exceptional customer outcomes.Your contributions will have a direct impact on customer satisfaction, product quality, and the overall success of Merge’s platform.Please note that this position requires in-office work five days a week in either New York City or San Francisco.