About the job
Join The Credit Pros for an Exciting FULL-TIME REMOTE OPPORTUNITY!
Elevate Your Career in the Dynamic Credit Repair Industry!
Are you eager to advance your career? At The Credit Pros, we recognize that diverse perspectives fuel innovation and success. We are in search of driven individuals who are enthusiastic, willing to learn, and ready to embrace new challenges. If you are looking to be part of a dedicated team that values hard work and camaraderie, your future with TCP awaits!
About Us:
The Credit Pros stands at the forefront of the credit repair sector, committed to assisting clients in removing negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission goes beyond mere repair; we strive to educate our clients on the intricacies of the credit system and empower them to enhance their financial health proactively. As an Inc. 5000 company, we are dedicated to creating a remarkable workplace that positively influences both our clients and employees. Our commitment to excellence has garnered us accolades, including recognition as one of Inc. Magazine's top 50 places to work and a prestigious award from Smart CEO Magazine for Corporate Culture.
Position Overview:
As a bilingual (Spanish & English) Client Success Specialist, you will be instrumental in driving client satisfaction and contributing to our retention and revenue growth initiatives. Working from the comfort of your home, you will provide phone-based support to our customers, addressing their inquiries, resolving issues, and answering account and billing questions. Utilizing your exceptional communication skills and customer-first approach, you will collaborate empathetically with TCP’s clients to resolve their concerns.
Key Responsibilities:
- Respond to customer inquiries through phone, email, and chat following standard operating procedures.
- Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
- Escalate and assign issues to appropriate departments as necessary.
- Log, review, and follow up on customer requests and resolutions.
- Investigate and research to provide accurate solutions.
- Maintain and update customer records during interactions.
- Achieve KPIs for client-facing time, call quality, and occupancy.
- Address billing inquiries, including payment plans, account balances, and overdue payments.
- Clarify charges, generate statements, and process billing adjustments.
- Manage service cancellations and apply retention strategies effectively.
- Complete training on cancellations and apply retention strategies as part of daily responsibilities.
